ComplaintsforThe MOOving Company, LLC

• Initial Complaint

  10/30/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid them $343.75 on Sept 10, 2020 to pick up my furniture and put it on consignment at their store. They said they sold all of my furniture but they have not paid me $219 that they still owe me for a sale in Sept. 2020 and Feb. 2021. I was told by Dawn W**** they mailed me a check in Nov. 2020 for $210, but it was never received. The sale in Feb. 2021 for $9 was never paid, and she admitted they never paid it. They are in breech of contract. On Aug. 25th Dawn W**** stated checks “would be prepared on the 31st and go out about 7 days later”, but now two months have passed and I still have not received my check. I contacted Dawn again on October 27th, but she responded on email that I just “have to be patient” once again blowing me off, and holding my money up. I seek $219 owed me for my furniture, plus a penalty of $50 for my time and hassle and distress in trying to get paid while they are in breech of contract.

  Business response

  01/05/2022

  In response to Ms. ********** complaint. Ms. ******** failed to notify us of her change of address moving from ********* ****** ** ** ******** **. On April 30, 2021 she provided the new address. On August 24 & 25, 2021during a phone call that we received from Ms. ******** to determine if all monies had been received for payment on her account. During this call it was determined that all monies had been received except one for $210.00 that was had been prepared and mailed to her in the month of November, 2020. Ms. ******* was told that we would re-issue a second check, a cost to us of $40.00 to stop payment on the original check, for sales in process for months August and September. Those payments for that pay period would begin preparation on October 31, 2021 (see attached Agreement, not a contract).

  Because Ms. ********** move to ******** ** was December 3, 2020, we can only suppose that the check was lost in the mail as it was never returned to us as undeliverable. Ms. ********** check was mailed within a 7 day time frame for those checks mailed out on October 31, 2021, as told. We have verified that the check has cleared our bank.

  As for the $50.00 "penalty" that Ms. ******** is requesting, I will decline for 3 reasons; 1) As she initialed for in her Agreement with us, Ms. ******** did not notify us of her new address; 2) We did not charge Ms. ******** the $25.00 stop payment fee for which she also initialed in her Agreement with us; 3) Our store was charged $40.00 by our bank for the stop payment fee.

  In summary, as I discussed with Ms. ********, had she only provided us with her change of address, it is very likely that she would have received her check for $210.00.

  Customer response

  01/06/2022

  Complaint: ********
  
  I am rejecting this response because:

  I have attached to this email proof that my mailing address on file in the Consignment contract I signed and dated 9-10-20 was ********* ***** where I resided until Dec. 1st when I moved to *******.  ********* ***** is where the check should have been sent for the $210 sale made in Sept. 2020, payable per contract October 31, 2020.  The Mooving Company (Store) failed to pay me at the proper address on file for the contractual payment date.  I have also attached a photo of the check stub for this payment in 2021 a whole year past due (Note: it says at bottom of stub for Sales Sept 2020).  It also proves that The Mooving Store failed to pay me the $9 owed for a sale in Feb. 2021, which David W**** then added to the amount of $210 (as you can see the stub is for $219). Furthermore, this shows that David W**** was incorrect to say that the $210 from 2020 was all that they failed to pay.  Nine dollars is not a large sum, but it represents a second instance of gross delinquency on their part in paying me.  He is also incorrect in saying my ******* address was provided only just in Aug. 2021.  I have diligently kept The Mooving Store apprised of my new addresses.  As further proof of this fact that they had my ******* address in Dec. 2020, I received a check for other payments not related to these delinquencies in Jan and Mar. 2021.  David W**** has made several false statements, and my attached documentation proves that. 

  Regards,
  
  ********* ********

  
  

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