ComplaintsforLane Mitchell Jewelers
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The mothers ring I bought for my mom many years ago that represented a time I was doing very well, well enough to buy a 14k gold ring with 3 genuine stones (yellow topaz, alexandrite, and ***** my mom lost the alexandrite I couldn't afford to replace it with another genuine one so **** was going to use a lab created one, however when I picked it up from them I immediately noticed the yellow topaz had been replaced with a cheap citrine, they didn't even tell me I had to bring it to their attention for them to say anything and what they claimed happened was obviously a lie...."our lab guy was trying to replace the alexandrite when he accidentally broke the topaz so he replaced it with the citrine" ARE YOU KIDDING ME!?!? And then they act all apologetic and ask me to drop it off again and they will make it right, so I did for some reason, pick it back up and it is replaced with even a cheaper looking one. My mom doesn't even wear it anymore she is afraid to lose the last genuine stone which is the ***** This has affected me so deeply I think about this all the time and just can't get past it. Can't believe a professional place would do something like this.Business response
11/29/2023
As a five star rated jeweler, we will absolutely replace any stone that she desires with once she picks. No problem.
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Contact Information
737 Manitou Ave
Manitou Springs, CO 80829
Business hours
Today,11:00 AM - 6:00 PM
MMonday | 11:00 AM - 5:00 PM |
---|---|
TTuesday | 11:00 AM - 5:00 PM |
WWednesday | 11:00 AM - 5:00 PM |
ThThursday | 11:00 AM - 5:00 PM |
FFriday | 11:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | 11:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.