ComplaintsforThe CBD Store (Former Owner)
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered 2 hemp CBD nighttime sleep bottles of medicine online. I got two email from the store saying it was “pending” then “ processing”. Nothing further. So I called the store to see if I could pick it up, and Riley said that there was a discrepancy on their computers and that they couldn’t sell me the bottles for the price I paid because they would take “too much of a loss.” I have fully paid and received confirmation of what I ordered and now they say if I want to buy it I have to pay 2 timesmore than I already have.Business response
06/15/2022
Hello,
This is the CBD Store in Loveland, CO. We recently received a complaint regarding our prices on 2 tinctures. I have handled the situation and gave the customer a full refund. This is all taken care of.Thank you,RileyThe CBD StoreCustomer response
06/16/2022
Complaint: ********
I am rejecting this response because: I wanted the two bottles I purchased to be shipped to me as the original purchased was done. I don’t want to “work something out” where I pay more money because they ‘fee like it would be too much of a loss for them’ to honor their online prices. I wanted the product and they tried to take the easy way out of trying to get me to pay more and then just refunding the money as if the product was “returned.””Regards,
***** ********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.