Business ProfileforPainted OEM Parts LLC

I received the wrong parts from this online merchant. I contacted the o line merchant requesting that the correct parts that I paid to receive. I also informed the seller that I intended to file a dispute with my bank within 48hrs allowing the seller ample time to find a solution. The sellers response was highly unprofessional and cast blame on me for the sellers mistake. The parts I received were to a base model vehicle and not the more expensive model I purchased. Seller was provided my VIN number to be able to match paint and was provided a note stating this was for SRT8 Conversion. The parts invoice I received via email even showed I would be receiving the SRT8 parts OEM Front, and OE Rear. I ordered the parts on 1/3/2024. On 1/17/2024 I received the incorrect parts. On 1/22/2024 I observed the wrong parts had been received. On 1/23/2024 I emailed the company that I received the wrong parts. Later that day I received an unpleasant email from the seller followed by a call. The seller then refused to correct the issue and proceeded to argue with sending the correct parts. Seller also agreed to a refund once parts were received back to his facility. I informed seller that parts were still packaged as received. Seller refused to complete new order and accused me of threatening email simply because I stated I would dispute transaction if no resolution was provided. Due to this transaction being one online, and two over $2000 I am afforded the right to one be concerned, two file a dispute with my bank for potentially fraudulent transactions, and three a BBB complaint until full resolution in the matter is provided. Seller stated verbally that he would provide full refund and seller stated he refuses to do another transaction for the sellers mistake. Correct parts were ordered and wrong parts sent. After waiting weeks for the item would have been nice to receive the right parts. Resolution: Full Refund OR Correct Parts