ComplaintsforJosh Brooks Construction and Renovation LLC

• Initial Complaint

  12/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired ******************************* to assemble a shed in a kit and put up a 20 foot fence. He started the shed, my neighbor assisted him for 2 days because he had not leveled the shed. He started the fence placing posts in the ground but never came back to finish the job. My neighbor has now spent 2days fixing the posts and mounting the fence. He still wants to fix the shed that is still not assembled correctly. I would like **** to refund me the money because he didnt finish the job I hired him to do. The work he did complete was done incorrectly.

  Business response

  12/05/2022

  There were several snow days and the day **** flipped out on how long it was taking to come back and finish the fence, there were 50 mile an hour winds and per ****'s direct text message it stated don't come back.

  Customer response

  12/05/2022

   
  Complaint: 18523121
  
  I am rejecting this response because:

   

  **** told me he would come back to finish the fence when the weather warmed up.  There were 2 days he could have come back to finish the fence and he didn't.  He texted me first saying he wasn't coming back to finish the fence.  I am simply asking to be reimbursed for the $500 he charged me for the fence that he did not complete.  I have just received a threatening text message with vulgar language from him calling me names this morning and this is not ok. 
  
  Sincerely,
  
  *************************

  Business response

  12/09/2022

  The day **** wanted me to come back and finish her fence, there were 60 mile per hour winds. You cannot put up a vinyl fence in 50 mile per hour winds. She could have waited 1 more day, however, I have proof of her anger and her statement to do not return to her property. There was no contract between us and this she'd project that supposedly could be finished in a day took 2 weeks to finish.  Since the customer fired us off the job, she is NOT ENTITLED TO A REFUND OF ANY SORT. this is where I stand, theres no refund as she owed me 350 dollars for materials and ******* bought above and beyond the price for labor. So, you do the math, 350 which she agreed to reimburse me for, plus 150 for having to deal with this. My time is valuable and I'm not REFUNDing ANYTHING. 

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