ComplaintsforCourtesy Motor Co.
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Complaint Details
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Initial Complaint
06/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Date: 6/26/2021 My wife and I bought a new car at this dealership. The dealership informed us they’d tint our windows with our purchase. When we received our car there was no tint on the windows. Then a few months later we had an issue with the cars safety features. This was covered under warranty. We brought our car in and they said they’d order the part to fix our car. Next weekend comes and we bring our car in and they told us they needed to order the part still. Then the following weekend we come back and still no part was available. I would like to warn other about this dealerships very poor customer service and deceptive business practices. My wife and I feel lied to. Please look into this business and review their practices. I would like to exchange the “lemon car” I feel we have been given.Business response
08/31/2021
By the time we received the complaint the work on the vehicle had been performed. The customer never made a complaint known to the dealership for us to resolve. A representative from the dealership reached out to the customer to make sure they were satisfied. The customer said that they had no complaints at that time.
Customer response
08/31/2021
Complaint: ********
I am rejecting this response because: No one reached out to me. This dealership has been an absolute nightmare to deal with. Please get this out so other future car buyers don’t have to deal with this place.
Regards,
******** ******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.