Business ProfileforNEO Dental Centers, Inc.

We have been going to Neo dentist and orthodontist for 2 years. My 11 year old was put in a permanent expander the covered the entire roof of her mouth in October 2022. She had issues with it swelling it we were told it was normal. We had an orthodontist appointment December 14, 2022 where I showed Doctor ****** a white spot I was concerned about under the expander and told him her gums had been tender. We were told it could be food and to now worry about it. January 10th my daughter woke me up in the middle of the night nether gum were throbbing. I looked in her mouth and her gums were so swollen they were pushing through parts in the metal of the expander. I called Neo the next morning and demanded an appointment. My daughter had a terrible infection under the expander and when they took the expander out part of the tissue came out with it. So where the white spot was under the expander was now a wound due to an infection and the tissue had broken down. My daughter was put on 2 rounds of antibiotics 10 days each round to clear the infection and she had to use a mouth wash twice a day for weeks to keep the wound clean. We continued orthodontic treatment because unfortunately we had already paid for it. My daughter has a sever over bite and after 18 months of treatment her teeth and overbite looked the same. Doctor ****** advised me to tape my daughters mouth shut at night to help correct her over bite. He also told me that she should be forcefully holding her jaw in the correct position at all times. My ******************************************************* October 2023. We thought everything was fine until today when we were told by her new dentist that she has a brody bite that was never mentioned or corrected by Doctor ****** the entire year she was under treatment with orthodontic or while seeing Dr. ***** the dentist at his practice. I have contacted *** the financial advisor and he refuses to refund the money that has been paid for failed treatment