Business ProfileforRocky Mountain Reserve

The company I worked for selected *** as the 3rd party administrator for our HSA/HRA program. When the company filed for bankruptcy and closed, we were informed in Feb. 2024 that our HSAs would be converted to an individual account and we would be charged a monthly admin fee unless we used all of our funds or rolled over our accounts to another HSA.I requested a rollover distribution and when I received confirmation, I learned that I was shorted $25.00. When I called ***, the person on the phone immediately told me it was taxed because I closed my account. I told him I didn't "close" my account, I requested a rollover distribution (non-taxable under IRS rules). He put me on hold for 10 minutes, then confirmed what I already knew. He then went on to tell me that forms "clearly said at the top" that they charge $25.00 for closing an account. I asked to speak with a manager. ***** got on the phone and told me that the forms said I would be charged $25 for closing an account. Spoiler: the forms do not disclose the amount of the charge. ***** then told me that PNC charged the fee and I had to get the refund from them. (The *** 2023 fee schedule states that they can charge "up to $25" for "closing an account" and *** refuses to explain what kind of situations they wouldn't charge less than $25.00)I contacted PNC, they confirmed they have not been the custodian of the funds since 2021. I called *** back and asked to speak with a manager. I was told she was out of the office and she would call me back the next day. It's been 2 weeks and they are still not responding to my question. When I left a review, they said it was the custodian who charges the fee. The check I received was from *************** whose HSA program is run by *********** ********** defers back to Optum and Optum doesn't disclose their fee schedule. I want my $25.00 refunded due to the lack of transparency and utter disregard for customer service.