Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Rocky Mountain Gastroenterology has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforRocky Mountain Gastroenterology

    Gastroenterology
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Billed the wrong insurance. Called them to resolve. Never called me back, just sent it to collections. When I did finally get in touch with someone, it was too late. This is over about 200 dollars too. Not like thousands. Terrible and predatory billing practices.
    • Complaint Type:
      Product Issues
      Status:
      Answered
      I went to Rocky Mountain Gastroenterology (*********, **) for an infusion of Remicade in February 2020. After the treatment, they sent me a bill almost a year after service. There was some disputes in the bill which I was told was because they were still waiting on insurance. In October 2020 I paid them $453.80 as the clinic instructed me to. There was a remaining balance of $61.16 that I was told was still pending insurance. I did not hear from the clinic again regarding this bill. In September of 2022 they sent my remaining balance to a collection agency, without any type of notification. They state they sent notifications in the mail in December of 2020 and January of 2021, but nothing after that date. I did not receive these notifications. It was very disappointing and frustrating to get taken to collections without any type of a warning. When I asked about a phone call they stated they do not have enough employees to call all individual patients regarding bills.

      Business response

      10/04/2022

      Our billing department spoke with the patient and resolved the matter. We appreciate the feedback. 
    • Complaint Type:
      Order Issues
      Status:
      Resolved
      I went for an appointment on 9/27/2019 and used my insurance policy that was active at the time with ********** Blue Shield (Policy ending in ****). I received notice from the provider early in 2021 that my insurance claim was denied. I knew that my company had switched our insurance policy at the end of ******************** 2020 I had a new insurance number (policy ending in ****). I gave them that new number, thinking maybe there was an issue with the first one I gave. That was also denied because it was inactive in 2019. That filing came with a note that if it is denied due to timely filing, the charge would come back to the patient (me). However, in speaking with BCBS (many times), they have no record of an initial filing under the **** policy number until May 7th 2021. I have gone back to the provider to ask them for proof of timely filing but they have declined to provide me any evidence, saying the case has now gone to a collections agency and is out of their hands. BCBS recommended I file this complaint. So there are two possibilities:1) The provider is telling the truth and filed within the 6 month timely filing window but BCBS somehow lost the claim. If this is the case, they should be able to provide proof of timely filing (which they have so far refused to do) and insurance can pay the claim.2) The provider is lying and has no evidence of timely filing in which case they are liable for the payment.I have attached the explanation of benefits for both policies which show what records BCBS has for this claim. I have also attached the explanation of benefits that the provider shared with me after I asked them to show proof of timely filing- that document does not show any filing within the 6 month window that they are claiming they met.There are also a number of other complaints about the office operations for this provider on their Yelp page (including one from me). https://www.yelp.com/biz/rocky-mountain-gastroenterology-littleton

      Customer response

      06/17/2022

      Hello, I just filed complaint ******** and was notified the business couldn't be located. The address of the actual location I went to was not listed when I searched for "Rocky Mountain Gastroenterology" so I entered the address closest (which may have been their previous location). Their current address is ****************************************************************. Please let me know how to move forward with a complaint against this business location.


      Customer response

      06/21/2022

      The provider just reached out to me and said they would handle the charge and deduct it from my account. Since they were willing to take responsibility for this issue in the end, we can close the complaint. Amazing how quickly things moved when I mentioned reaching out to the BBB!

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.