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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
During the completion of installing our roof, an employee drilled a hole though the roof into our custom wood ceiling. Repairing the interior portion of the ceiling was addressed. It was patched, but sustained permanent damage. The exterior portion of the hole was shingled over without being repaired. We have requested that this hole be fixed. It is larger than code will allow for gap in the roof. We have also noted to Scott's Roofing that we found trash that implies that a lesser quality product was used for the underlayment. This has never been addressed.We would like the hold fixed so that the integrity of our roof is intact. When we made payment - we were told this would be promptly addressed. This was two weeks ago and no one has called us to set up a time for the repair. They took our money and made a promise that they have not kept.Business response
08/08/2022
We are truly sorry the *********** did not have the 5 star experience that we promise to provide at Scott's Roofing.
We have sent them an email and have a crew scheduled to go to their property on Wednesday, 8/10/2022, to complete any necessary repairs.
We did provide the *********** with a copy of the material invoice from our vendor showing all materials delivered and installed on their roof. The shingles installed are Atlas Stormmaster Class 4 impact resistant shingles and rated the highest for performance via ******************* of ******** & Home Safety (https://********/hail/shingle-performance-ratings/). All of the main roofing components (shingles, starter strip, underlayment, ridge, ice & water) were Atlas brand and of superior quality. We cannot be sure where the trash of a lesser quality product came from but it very well could be old underlayment from the previous shingles (that we tore off) or perhaps a piece of trash from the crews trailer that fell out.
We appreciate all of our customers and want to make it right.
Thank you
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Contact Information
211 N Public Rd Ste 100
Lafayette, CO 80026-2458
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.