Business ProfileforIngersoll Flooring LLC

I hate to write this review, but since I read reviews before making decisions like hiring a contractor, I wouldnt want someone to experience what I did without at least some advance warning.The Pros: **** (and *******) are really affable, likeable people. **** does good quality work when he self performs. Work was modestly priced and **** was transparent about the costs.The Cons: I break these into three categories with specifics for each: timing/schedule; management/communication; and quality of work. #1: Timing / Schedule **** estimated this to be a 1.5 2 week project. It instead stretched to 5 hugely disruptive weeks to reach the 85% **** for what was not a large project. **** said that he wanted to order all materials, so I provided an extensive spec list with links about 6 weeks ahead of project start. Nothing was ordered in advance, and the crew spent hours scrounging for products all over town. Some items were not ordered even during the 5 week project, and I was even told that the bathroom vanity Id specified was discontinued (not the case, as I ordered it after realizing this was inaccurate, and there was plenty of stock). I could have ordered everything in advance, saving days of wasted time. #2: Management / Communication While communication started well, as the project got further off track, more and more promises about timeframes were broken. After reaching that ~85% **** at 5 weeks, despite repeated attempts to reach **** and ******* to finish the job, and one vague response after multiple contact attempts, I gave up after 3 weeks. I had to hire another GC to finish the work and remedy construction errors. It appears that **** and ******* are separating their businesses, and I believe my project suffered during this transition. While understandable, clear roles and responsibilities are crucial for a transition like this, and a client should not have to suffer due to family dynamics. #3: Quality of Work. When **** is self-performing, he does really good work. Like many contractors, hes had trouble finding crews, and the quality of work by every other person was sub-standard. Nothing was protected in advance of work; tools and drinks were set on expensive (unprotected!) furniture, and I had to hound multiple times to get basic dust and floor protection in place. There were significant structural oversights that could have resulted in a LOT of damage had I not brought them up. A lot of work needed to be redone, and in doing so, more damage was done to furniture, walls, and rails. The second GC I ordered had to redo work, and I also had to hire another electrician to redo work that Marks sub didnt do properly. Neither **** nor ******* would not provide follow up contact info for me to bring in their sub to remedy his work.In summary, a lot of promises were made that were not kept and the project was an enormous source of stress and disappointment. I believe that this company should focus on smaller projects, with fewer clients, and retain someone to do all project management work.

This is in response to reviewer 456321.There are a few discrepancies we would like to add to this review. #1: we were operating on a jobsite still with uncertainties of Corona Virus. All purchases for material, tile, shower glass, vanity was discussed between owner **** Ingersoll and customer, customer was to order all material she had found and wanted and have all material delivered to jobsite, not Ingersoll Flooring. Ingersoll Flooring was to assist in finding all material, but ultimately was Customers responsibility to order all material and have it delivered to home. Sorry to say that did not happen. In return when job started those things were extremely difficult to find because the owner did not order what they wanted for the jobsite. #2: Ingersoll flooring went above and beyond the scope of work for Ms. ********* job. Example: the basement had flooded due to some extreme weather. ******************** was upset and accused Ingersoll flooring of flooding her basement. ******* was there until midnight helping with issues of flooding. Reason for flooding in the basement was due to multiple sump pumps not working. But Ingersoll flooring (*******) stayed until midnight to assist with the issue to help ********************. None of this work was ever in scope with Ingersoll's bid or anything, we helped customer out but had nothing to do with the unforeseen weather. Ingersoll Flooring did not charge for time or for all these extras. Ingersoll Flooring did not have anything to do with flooding of the basement, it was found that the sump pumps in the basement were not working.#3 Furniture: furniture was addressed multiple times; customer did not want to move furniture or pay to have furniture moved. Furniture was covered with 16mil plastic due to customer not wanting to pay for any furniture removal even though these areas were instructed to her as construction areas. Some things on this review we have no idea what the customer is talking about, and we apologize she is having problems. We apologize to the customer for her feeling that she needed to write a review to this. As a business owner we take our jobs very seriously as far as **** and ******* this is a father and son company. Due to Corona Virus, we were instructed to possibly separate companies due to Corona Virus and operating standards and comply with any and all Covid changes to companies. our company had to adhere to any and all government mandates and this left a strain on many business owners and suppliers. Corona Virus was hard on everyone, many companies did the best they could due to circumstances Our company has been in business for a very long time, over 30years to be exact and we always try to go out of our way for customers.We are sorry that the timing with Corona Virus and her jobsite coincided. But we had to follow all rules and regulations due to pandemic to ensure the safety not only of the customer but also to our employees safety and anyone who works for Ingersoll flooring. Those safety nets are nonnegotiable as the safety of our customers and our employees are our number one priority and we will not jeopardize that. Our other reviews and repeat customers are a blessing for us to have. Again, we apologize to customer for issues she had, we stand behind our integrity and hard work. Our work will speak for itself and always has.