ComplaintsforVisa Fraud Protection Service
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Fraud charges were reported at the beginning of February and we were told that the investigation could take up to 30 days. We are going on 3 months without any resolution and every time we call the disputes department nobody is able to get us any kind of update other than that its still being reviewed. During this time we are accruing additional interest charges and late fees on charges that were fraudulent. The card had a $0 balance prior to these charges so we are getting penalized with late fees and interest charges. I keep getting told to just keep an eye on the account and continue to call back weekly to get status updates. The process of getting to talk to someone has taken me up to over an hour of being on hold to just get no updates and told the same thing from week to week. I just want to get our credit back to our account so i can close the card all together. We have had multiple issues with this credit card account through our credit union.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.