ComplaintsforStatebridge Company, LLC

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a notice on my door to contact Statebridge on or about January 25, 2024. So I contacted them and spoke with a representative. She reviewed my mortgage account and advised that I received the notice in error. My mortgage payment is considered timely as it is always paid within the grace ******* Since, I have a mortgage with a due date that doesnt fall on the first of the month, it causes their company confusion with regard to these types of notices. I was told to disregard. Now there is an $18 inspections disbursement fee on my bill.

  Business response

  04/04/2024

  Statebridge's response is attached.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They are saying I'm 4 months behind on my mortgage and I am not They have been a pain since day one and their record keeping is deplorable Have never ever dealt with people like this and others should be warned of their scare tactics

  Business response

  03/06/2024

  Statebridge's response is attached.

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company falsely reported om my credit report in September, 2023. The company stopped servicing my mortgage since 2019. My mortgage is with Right path mortgage servicing LLC, which all payment on my account is auto payment with my bank.This charge have hindered other mortgage companies to approve my loan except it is removed from my credit report.Also, I have tried to reach them via email and phone to remove another false charge filed on my account in 2019. They have failed to resolve the issue either through email correspondence or phone. I have substantial evidence to prove my case.This business need to be shut down because they are a scam and defrauding people of their hard earned money through the loan conditions.

  Business response

  03/06/2024

  Statebridge's response is attached.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My parents started a land contract with Vision Properties out of SC back in 2015, here recently they've gotten letters from state bridge telling them that they have X amount of days to leave the property. My parents have paid rent on time every month, thus far totally $52,530, the total cost of the house was ****** when they singed the lease/contract in 2015. The lease was ended in June 2022 but because Vision Properties had been in trouble for embezzling money from people my mom wasn't unable to contact anyone about renewing the lease, but they continued to pay rent to avoid being evicted. They have all rent receipts from May 2015 to current. Anytime my parents talk to State Bridge on the phone they won't answer any questions, they are rude and they tell my parents that some guy bought the house. What can they do. Right now they have until January 10th to find somewhere to live, my dad is in a wheelchair and my mom is unable to work due to taking care of my dad and not being able to drive. State Bruh as been doing this to them for a few months now and they can't get a professional answer nor someone to explain to them exactly what is going on and why! It's not right, they are basically stealing the house from my parents. When state bridge first contacted my parents they only had ***** left to pay off the house.

  Business response

  12/26/2023

  Statebridge's response is attached.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Have a loan in my name but not in any of the paperwork that statebridge has my name isn't on anything they haven't and won't fix been over a halft a year

  Business response

  01/08/2024

  Statebridge's response is attached. 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They CalledAbout A Mortage With My Name On it that I never Had In ********* ********

  Business response

  12/08/2023

  Statebridge's response is attached.

• Initial Complaint

  10/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Keeps harassing us about a mortgage that's not in my grandmothers name. And my grandfather didn't leave us with any money. Now they're threatening to take the house.

  Business response

  10/02/2023

  We are unable to review without the loan number, the name of who took out the loan, or the property address associated with the loan,

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Posting principle balances to an Unapplied ledger account: I've warned and reached out to the investor of this loan regarding this kind of behavior...and it continues on each month... I distinctly request online that any addition payments being made to the account be placed to my principle...The company should be liable for interest to me because they held my case where it should not have been... Then they keep places money in an escrow which Informed them not to because I pay my own realEstate taxes and homeowners insurance...

  Business response

  09/05/2023

  Unable to review. Please provide the Statebridge loan number and associated property address.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company State bridge and lawyer ***************** are scammers. They are all low life thugs who are intentionally stealing homes. The y tried to extort money from me and do a back deal sale. They are currently under investigation by the *** and I will do everything in my Power to send all parties to prison for taking part in the scam. They tell you your payments are late when there not- scam- they tell you they never received payments when they have- scam- low life thugs . They inflate loan amounts that is not true- They shut down there online payment system intentionally. They do not answer there phones intentionally. I have had crooks threaten my daughter and demanding payment-I would not pay these crooks a dime more. They are going straight to h*** for the disgusting scams they are pulling. ******************************* and ************************* were brought down for scams and your next Statebridge and lawyers!

  Business response

  08/31/2023

  Statebridge's response is attached.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unfortunately, StateBridge Company is a loan servicer that acquired my second mortgage in 2017. Prior to their company acquiring the loan, I'm not sure what happened to the previous servicer, but I had not received any bills/statements since my 1st mortgage was paid off in 2016. In fact, I contacted StateBridge because I needed an escrow account to accommodate payment of my property taxes. I got behind in the mortgage payment and StateBridge proceeded with foreclosing on my home but failed to send me any paperwork regarding the matter. When I found out I was in foreclosure November of 2022, I contacted their attorney and requested assistance through ILHAF. I received assistance, attended court proceedings, and finally became caught up July 2023. Throughout this process, I continued to receive generic mortgage statements that did not reflect the escrow account, the pay-out from ILHAF. or a pay-off amount. My specific complaint lies with *************************, the only rep (I've been told every time I call) that can provide me with information regarding my account. According to the reps who answer the toll- free phone, **** has no manager, no email address that can be given to customers, no specific times or days to be reached. I received a letter this month that states, call ************************* for information on the status of my loan and to provide me with options moving forward. I have called several times and I have not received a call back to date.

  Business response

  09/19/2023

  Statebridge's response is attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩