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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
****************** has been contacted 4 times and has responded 0 times. ****************** over-charged by $398 as confirmed by Colorado in Motion employee, ***. The following contacts have not been responded to by Colorado in Motion's billing department, and a refund has not been received.1. Thursday November 30 2023 10:30 am in person at Colorado In Motion on Bighorn who sent message to ****************** 2. Thursday December 21 2023 11;15 am in person at Colorado in Motion on Bighorn who sent message to ****************** 3. Wednesday February 7 2024 2:20 pm on phone to reception at Colorado in Motion and also in voice mail to ****************** 4. Friday February 9 2024 email request made to Colorado in Motion ******************.
Business response
03/21/2024
We are so sorry for any headaches this has caused. I do see that a refund was issued after all of the medical claims were settled. Refund was requested on our end Feb 7, 2024 and issued and sent on Feb 14, 2024. Check # is ****** for total amount of $398.00. Please feel free to reach out with any concerns,
Sincerely,
*************************;
Practice Manager
********************
Customer response
03/21/2024
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
03/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I saw Colorado in Motion for physical therapy from November 11 until January 17, 2022. The first two visits, I paid $100 toward my deductible and then was informed that I had met my deductible (of $500) and they were awaiting confirmation from the insurance company. The next several visits they said I should not pay anything as we were still waiting for the insurance company. I finally got frustrated that I might receive a big bill after the fact and asked how much I should anticipate paying per visit so I could avoid a big bill. The secretary told me that they have a contracted rate with my insurance company of $100 per visit and my co-insurance is 30%, so I would owe $30 per visit. I was frustrated that I had not been paying that $30 for every visit after the first two visits, but I started paying $30/visit from that point on. I received a bill from Colorado in Motion on February 7, 2022 after all my visits for $344.39 and I was extremely frustrated because I explicitly stated I wanted to pay as I went and not get a big bill after the fact. First, the secretary was misinformed. The rate per visit is not $100, it is $130 or $135. My coinsurance is either $39 or $40.50. When I called to discuss this, the finance person agreed that the secretary gave me incorrect information but ultimately they decided not to change what I owe. I am asking for that difference (about $10 per visit, for the 10 visits I continued to have, a total of $100) because I had the wrong information. Had I had the correct information, I may have made a decision to have less visits. I also attended 8 visits between the time I paid the $100 toward my deductible and when I finally insisted I start paying something toward my bill. I am asking for an additional $100 off my bill because I am frustrated that Colorado in Motion knew my plan yet encouraged me not to pay as I went and to wait for the insurance confirmation even though I was very clear I did not want to receive a big bill.Business response
04/21/2022
First and foremost, we apologize for the incorrect information and handling of this billing situation. We attempt to accurately inform our patients of their insurance coverage for physical therapy and we intend to collect the amount owed at the time of service when we are confident about the amount owed. Avoiding over-collecting is something we also strive to achieve. The receptionist involved in this case has been provided with additional training so this doesn't occur again. The request for a bill reduction of $100 is understandable and following discussions with this customer we actually reduced the bill by $150. The customer accepted this resolution.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.