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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We, ***** and ***************************, were tenants at *****************************************. Unit 402 **********, ** *****, from July 22nd, 2022 to July 31st, 2023. An amount of $1,000.00 was paid by ** as a damage deposit.More than sixty (60) days have passed since we terminated the lease and surrendered the premises, and we have received neither our security deposit nor any explanation for any amounts withheld. Because of this, under ******** Revised Statute ********* (2), failure to provide a written statement within the required time works a forfeiture of all of the landlords rights to withhold any portion of the security deposit.If we do not receive our security deposit back within 7 days, we intend to file suit under ******** Revised Statute ********* (3), asking treble damages, court costs, and attorneysfees.Business response
09/29/2023
This response to the dispute filed by ***** and *************************** regarding the property located at *******************************************************************************
Attached you will find a copy of the security deposit deposition that was send out to them to the forwarding address that they provided to us. I have attached a copy of what was sent to them on September 26th 2023, which is within the *********************************** their lease.
I feel at this time there is no reason to pursue this complaint as we send the deposit out within the 60 days that is required.
Customer response
09/29/2023
Complaint: 20672695
Send me proof that the window trim was caused by us. It was not.
Regards,
***************************Business response
10/02/2023
Attached you will find the photos of the trim and also the cost to replace it. Please let me know if any additional information is needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.