ComplaintsforKevco Real Estate, Investments & Property Management

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Negligent and discriminatory landlord. Start of lease: June 2021. Issues: Ongoing. Yard: when my partner and I moved into the unit was beyond feasible repair for two individuals. There was no grass; the yard was completely overtaken by 1-2+ feet weeds. I made gallons of eco-friendly weed killer to combat the weeds, then mowed several times to remove what I could. There is a small garden in the back, which my partner spent several days and hours clearing out. This was an ongoing project until snow and weather prevented us from further attacking the issue. We notified the landlords at the beginning of our lease of the state of the yard. They sent a response saying to do our best, with no additional offer to help. They are now attempting to fine us for the yard and are threatening to charge us with hundreds of dollars for landscaping that should've been done prior to us moving into the home. We had concerns about the yard prior to us moving in, and Kevco said it would be taken care of. It was not. Dangerous Tenant: Tenant in unit below us (unit is duplex) is disruptive to the peace and dangerous. We have overheard him physically threatening and verbally abusing guests on several occasions. Downstairs tenant ******** and his girlfriend (who illegally moved into unit in December 2021) also violated lease by smoking inside and outside on the property. Kevco was notified and did nothing. I alerted Kevco to my medical disability and how the behavior of downstairs tenant was exacerbating disability, thus impacting day-to-day function and life. Kevco explicitly said they would do nothing, despite me providing photo and video evidence. The situation continues to worsen, now impacting sleep severely and making unit increasingly uninhabitable. Kevco refuses to take action. Note: unable to attach videos to this complaint, also have other witnesses of these events. Documentation began in Feb 2022 once Kevco said they would do nothing about downstairs tenant.

  Business response

  03/23/2022

  I’m sorry to know the Complainant is struggling. The lease ends in two months and I’m glad to know she’s seeking to rent a house instead of a shared duplex. Neighbors can be challenging. I’ll respond per the Complainant’s categories….
  

  YARD:  Manager recently showed the property to prospective new tenants, and found the grounds covered in dead leaves/sticks/trash, weeds several feet tall, and a section of now-mud around the steppingstone walkway. Manager has asked tenants of both units to clean up debris from the ground, keep weeds cut down to 4” per the lease, and repair the small now-mud area. No improvements to the grounds are expected of tenants.... 
  
  NEIGHBOR:  Complainant reports the neighbor is loud at late hours of night, and aggressive when confronted. The neighbor denies Complainant’s allegations. We suggested Complainant call the police who can issue a noise ticket if a violation exists. No such tickets have been issued. With no confirmation of a lease violation, Manager cannot assume a violation exists. We provided Complainant with mediation resources; to my knowledge Complainant has not attempted mediation. Manager cannot assume the validity of one person’s version of events over another’s. Manager has had multiple conversations and inspections of the neighbor’s unit. Manager has acted within legal parameters.... 
  
  WHAT NEXT?:  Today I asked Tenant what more she thinks management can do with this he-said-she-said situation, and she had no solution to offer. Unfortunately, a property manager cannot control human behavior. We can only enforce the lease to the extent the law allows.... 
  
  CAUTION:  Complainant’s allegations of discriminatory behavior and of failure-to-act are false, and defamatory.

  Customer response

  03/24/2022

  Complaint: ********
  
  I am rejecting this response because: Despite Nicole coming to visit unit, tenants still received official correspondence from Chelsey at Kevco demanding improvement upon the grounds, which was undue. Moreover, landlord continues to conveniently omit key details, such as the submission of evidence to Kevco, the extreme nature as to downstairs unit's behavior, and tardiness and lack of responsiveness from ****. In addition, though landlord has decided to attempt to intimidate by erroneously throwing out legal jargon, the claims of discrimination and failure to act are not defamatory, as they are true. Kevco + downstairs tenant both have been made abundantly aware of upstairs tenant's medical disability. Kevco seems to find gaslighting tenant as an appropriate course of action, and conveniently overlooks upstairs tenant's assertions that they have over a dozen corroborating witness accounts, and that they can have their therapist attest to the maltreatment from Kevco and downstairs tenant.

  Landlord has once again conveniently omitted the increasing unhabitability of the upstairs unit for a disabled person, which was made explicitly clear to Kevco.

  SEEKING: reversal of undue yard fine at minimum (once again, Kevco has made it unfortunately explicit that they will not do anything, despite my offering witness accounts; landlord also tried to emotionally manipulate tenant vis a vis gaslighting and guilt-tripping during in-person visit. I admit I should've recorded it but, seeing as I did not, I cannot pursue that in addition).
  
  Regards,
  
  *** *****

  Business response

  03/24/2022

  In response to the most recent communication:

  NOISE:  Manager is not “omitting” rather attempting to present an overview without excessive narrative. I must believe that any person reviewing this complaint can see the impossibility here. The Complainant is upset with their neighbor; the neighbor denies Complainant’s allegations; Complainant is dissatisfied with Manager, Neighbor, and **** ******* ****** **********; Complainant lodges a complaint with the BBB… 

  DISCRIMINATION:  Manager has not been presented with a reasonable accommodation request, nor an understanding what resolution Complainant seeks. When Manger asked Complainant what she expects / requests Manger to do about the alleged unreasonable noise, Complainant did not respond. Clarity would be helpful; what measures does Complainant seek?...

  YARD:  Landlord sent an email to Complainant clarifying we need the dead leaves, sticks, trash picked up; that weeds, which exceed the Lease and City of Fort Collins’ height ordinance, be cut; that the now-mud space around the steppingstones be repaired. These are grounds maintenance duties noted in the Lease. This has been requested of all Tenants in the duplex…

  FINE:  Yes, I will remove the $25 fee associated with Lease enforcement. I will conduct a follow up inspection after the 10-day right to cure, to ensure the grounds maintenance is complete. Failure to comply could lead to services contracted at Tenants' expense, per the Lease. Naturally, I hope tenants of both units simply clean up the grounds…

  Please advise how I can be of further assistance.

  Customer response

  03/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However, I invite Nicole and Chelsey to reflect on their prejudices. Nicole's responses in particular to past BBB complaints and ****** reviews, especially where disability and/or mental disorder was involved, are incredibly ableist, hostile, and manipulative. Discrimination, simply, occurs when a person treats someone less favorably due to a protected characteristic. Medical disabilities are protected characteristics. Evidence of discriminatory and hostile behavior are public evidence on the internet, courtesy of Kevco's public replies to complaints and reviews. There is also the failure to make reasonable adjustments in relation to disabled people. There is also victimization in relation to the ERA (which has been ratified in CO), which is not legal.

  For record-keeping: tenants of upper unit agreed to resume efforts with ****, despite fear of physical retaliation from downstairs unit, due to Kevco's response. Once again, tenant also has offered to provide over a dozen witness accounts, which Kevco conveniently continues to ignore. Tenant also experienced discriminatory treatment in person, overhearing the conversation between landlord and bottom unit tenant and the stark contrast to wording, tone, and courtesy afforded to an abusive, alcoholic tenant but not to a disabled tenant. There is also concern about the habitability of the upper unit, as bottom unit's behavior is impacting day-to-day function on an increasingly severe level.

  I thank Kevco for removing the fine. I understand the different constraints which Kevco does and does not face, especially having personally dealt with discrimination in housing before in the state of CO. Furthermore, my partner and I resent the blatant and continuous attempts of 2 Kevco employees to gaslight, guilt-trip, and manipulate us. This is sickening, and I hope something clicks and these employees realize the damage that discriminatory treatment imposes.
  
  Regards,
  
  *** *****

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son and I rented from KEVCO Real Estate and dealt with Nicol H***** on August 4, 2021. My son moved into the unit with two other roommates. After 2 days in the unit, my son ******* came home complaining of headache, itchy nose and eyes, and slight fever. After 2 days, his health cleared. I immedately notified Nicole that I suspected mold in the basement unit. Nicole ignored my emails and calls. ******* and I presented in person at business address. Nicole acted erratic with her communication and body language. We agreed to have basement inspected. ******* presnted to unit and stated the smell was pet odor so he sprayed and told us to stay away from home for 12 hours. We presneted in 24 hours but basement still smelled horrible. I tried to reach out to Nicole but she ignored me so I hiand red a private company to test for mold. Mold results came in highly elevated and health and safety risk. City inspector came as well. Home was cited with numerous violations and ordred to fix.

  Business response

  08/25/2021

  Due to the unstable behavior exhibited by tenant, and his father (not a tenant), my response will be concise. All concerns have been responded to appropriately and timely. The complaint is riddled with inaccuracies and falsehoods, making it slanderous, and appropriate action is being taken to prevent further attacks from the claimant.  

  Customer response

  08/26/2021

  Complaint: ********
  
  I am rejecting this response because: because her alligations are not true. In fact, it is her erratic behavior that has caused me to submit this complaint. A police officer had to be summonds to deliver forms to the Mrs. H***** since her behavior was a concern to me and my son (****). Please investigate the facts and ask Mrs. H***** to address the facts of the case and avoid false information to the BBB.
  
  Regards,
  
  **** *******

  Business response

  08/30/2021

  **** and **** ******* will reject any response. 

  They seem familiar with threatening and intimidation techniques, in attempt to obtain money from persons and/or entities.

  Raul’s complaint indicates he seeks “refund”. A refund was offered, but they refused it unless we paid them additional sums of money.

  As stated previously, tenant’s concerns with the home are being responded to appropriately. Beyond that I cannot elaborate in this forum. 

  Customer response

  08/30/2021

  Complaint: ********
  
  I am rejecting this response because: We need to stick to the facts of this complaint. Please see Mold report as well as City of Fort Collins inspection report. Both reports document the state of the rental property that Mrs. H***** tried to pass as a 4 bedroom home with two baths. The facts that she tried to pass and list this property as stated shows who is the real exaggerator in this complaint. I am supporting facts and not lies. The unit leased out to three tenants who trusted Mrs. H***** to deliver property as she described and then did not should be a concern to the BBB. In business, we deliver what was proposed and when that is not done, agenclies like the BBB need to look at the facts to determine if what was supposed to be delievred was. In this case, Mrs. H***** promissed a living space for a rental fee that was habitable. Unfortunately, she did not and when the parents of these young adults try to advocate with their children, all of a sudden we are the bad guys. A refund in this case is not a threat nor is it extorsion or what Mrs. H***** wants you to belive. She is fabricating lies to keep the BBB from the facts. The Real Estate Ethics Board will address her moral and ethics conduct and that is not why I contacted the bBB. Mrs. H***** and her copany are listed as "A+" rated with the BBB and with that rating comes responsibility. In our case, our kids rented property under the management of Mrs. H***** and her company. She is responsible for the condition of this property which was infested with mold that harmed a child and two other tenants. She should be held responsible and yes, she should be forced to return all of the funds these young tenants delivered to her for a licing space that met whhat she promissed in her add. This is not about what he said or what she said. This complaint is about investigating the facts and making a decision on those facts. There were over 30 citations on this property by the city of Fort Collins code inspection. There was severe mold particals that made a child sick and those are facts. This is not about what he said or she said. These are facts and facts that anyone needs to know about how this agent operates. She is not worthy of my time with respect to her slander remarks but is worthy of facts. Fact is she is a scam and should be ousted as that. The BBB needs to remove her A+ rating and allow the general pblic to see these notes so they can understand what they and their families are dealing with when they come accross Mrs. H***** and her company. Until she makes changes, I remain firm on my opinion. And yes, we are deserving of a refund for a crappy product she delievered to our son and the other two young tenants. 
  
  Regards,
  
  **** *******

  Customer response

  09/09/2021

  Better Business Bureau:

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ********. I understand that because I have decided to not pursue arbitration that BBB will close my complaint.

  Regards,

  **** *******

  In an attempt to recover my legal and added expenses and to preserve my right to send my complaint through the legal courst system, if needed, I have decided NOT to enter to binding arbitration with Kevco or Nicol H***** to resolve this dispute through the BBB. I will attemot to make a expense reimbursement request to the named parties before proceeding with legal action as my right to resolve this dispute. Please make sure that my complaint remains on the BBB portal so that the general public can see the details of our complaints. I stand firm on the facts of this claim and feel that the facts will help anyone decide the merits of my complaint.

   

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