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Review from Karen A
1 star10/02/2023
We brought my 2021 CRV in for a 1 1/2 hour hitch installation and had a scheduled appointment. 3 hours later we are still here and they say they are only half done with it. They knew we were waiting and even called me at 12:30 stating the would be late and done at 1:30. We are so upset. We would have made arrangements to leave it and come back would we have known this would take so long. We DO NOT recommend Markley ***** for service and will never return here again. I am afraid to see their job now... will provide an update on quality of job.UPDATE: Just got home after 4 hours of waiting to have this 1 1/2 hour job done. I am so disappointed! Although I think the hitch was done correctly, I now have damage to my UNDAMAGED bumper! You would think that the Dealership would take care of their own brand! I just can't win with this! I wish I never took my car here! I entered with under **** miles and NO damage to under **** with a damaged bumper! They should not have service available at this ***** location! I AM PUTTING OUT A WARNING - Do not bring your vehicle here if you care about it at all! Think they will install a brand new bumper on my CRV - VERY DOUBTFUL! I'm just sick to my stomach.
Markley Motors Inc Response
10/03/2023
We did work on her vehicle and fully admit to the time taking much longer than the time estimate given. The job ended up being a more cumbersome process than anticipated. I called the customer and expressed my sincere apologies for the time as well as the scuffs on her bumper that we may have caused. I offered for us to repair the bumper and she stated that she didn't really want us to touch her vehicle again. I asked if she could send me a picture of the damage to see what I could do for her. She said that because her husband just put tire shine on the vehicle and somewhat cleaned up the damage to give her a week before she sent the picture. We left it at that and she seemed ok. She thanked me for reaching out and said she'd send the picture within a week.Review from Michelle
5 stars04/06/2023
Always friendly and helpful! Sometimes a bit slow but that's the motor business, I suppose. Never found a fast place!Review from Leah S.
5 stars02/21/2023
Justin and the Markley team were thorough and quick with communication throughout the repair. My repairs were done well and the team was always available to answer questionsReview from Tanya S
1 star08/15/2022
Markley Motors, Ft Collins charged my daughter for replacing brake fluid. Less than a month later we took it to our local dealer Planet Honda in Golden. They checked the brake fluid unaware we already paid for this service in Ft Collins. Planet Honda sent us a video showing us the brake fluid needed to be changed. The video showed a green slim algae like substance floating on top with dirty brake fluid. I attempted to contact the Manager for Markley Motors and left 3 messages over a span of 1.5 months. Each message I left was polite asking him to contact us at his earliest convenience regarding our vehicle. I have had no response whatsoever. They cheated us and I am not sure if the performed any service they charged us for or that was really needed. The lack of response and some of the other reviews make me believe this isn't just a one- off accidental oversight. Shame on you MARKLEY MOTORS - FT COLLINS!Markley Motors Inc Response
10/31/2022
Hi Tanya. Thank you for your feedback. I'm sorry your daughter's experience was anything less than the excellent service we strive to provide. Based upon the history of when your daughter serviced her vehicle and your timeline of calls, I believe your calls went unanswered because our service manager has been out with a severe illness. I don't think that anyone received your messages as that type of conduct is certainly not what we tolerate. If you'd like to contact me and discuss for possible reimbursement, please call me directly at ************. Thank you. Eric B*******, General Manager, Markley Motors, Inc.Review from krista l
1 star06/15/2022
Horrible service! Bought a used car and had an We Owe for a second key and fob. First attempt they said they needed the car for 5 hours. 2nd attempt I schedule an appointment and they verified they had the part which then they did not when I arrived. That was after making us wait for the service advisor that was on the phone for a bit when the available advisor saw I had a We Owe and he turned around to talk to a coworker instead of helping us. Called me with the part less than 24 hours later and said they would need 2 hours. Programming a fob does not take that long, but what does take that long is inspecting my car which I did not ask for instead of just programming the key and then telling me I need $2000 in repairs. They are the worst and I will never service nor buy a car from this place again. I would give them negative stars if I could.Review from Joe A
1 star04/05/2022
Do not buy anything from these folks. Their financial department is scamming people and jacking rates higher than normal people should be able to find. We asked for financing through our bank and that was a lender they do business with. After running our credit,by the way mine was 720 before all this now it's 666. What a joke. They came to us with 11.9 % financing "absolutely not" we said. Then they countered the next day and dropped the already overpriced car 1000$, and said he could do 7.5%. Long story short I have gotten financing for 3.1% through the same bank. CrooksReview from Dennis N
5 stars03/25/2022
Markley Motors is by far the best dealership in the area. They run an honest, fair and very high quality operation with excellent products and services. Other dealerships are into gouge pricing, especially during times of limited supply. That is just not the Markley model. For the last 23 years, my loyalty has remained with Markley's because they continue to raise the bar of excellence in customer service all the way from the sales and service personnel to the owners. We recently purchased another high quality vehicle from Markley's and once again, it was an excellent experience! Thank you Markley Motors.Review from Steve L.
5 stars03/23/2022
Great service. Great experience. Great people. Timely delivery. Thank you.Review from Kristin M.
5 stars02/23/2022
I am a customer of Markleys in both sales and service. I have always received excellent service from their knowledgeable employees. I would highly recommend them for all of your automotive needs!
Customer Review Rating
3.22/5stars
Average of 9 Customer Reviews
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