Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 8/20/2022 I bought 10 boxes of bullets online from Mile High Shooting Accessories totaling $693.10. I received the box from *** and it only contained 9 boxes of bullets. I contacted Mile High and they said the box had been tampered with and resealed. After numerous phone calls, Mile High said they would not replace or refund until they settled with ***. It has been 2 months and still no communication from Mile High. I feel the problem is between Mile High Shooting and *** and I should be refunded for the cost of the missing box of bullets.Business response
10/20/2022
To Whom it may concern:
I wish the customer would've requested a conversation with Owner. The customer service representative is no longer here, I believe the incident fell through the cracks because we always send out the missing product while the case is reviewed by ***. There is a record of claim but have no idea why my employee didn't follow through or changed my procedure. This is at time she gave notice but didn't fulfill her two weeks.
We can refund or send him two boxes of this ammo to make up for the bad service..
Very Sorry
Diann P*********
Owner
Customer response
10/21/2022
Better Business Bureau:
I have reviewed the response made by the business, and find that the sending two boxes of bullets are satisfactory to me.
Regards,Thank You
***** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.