ComplaintsforSuperior Towing
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
After being dispatched for roadside assistance by my insurance, the tow driver threatened to leave me and my car there, with no services provided. They proceeded to tow my car-not where my insurance requested- but to THEIR shop. They retained my vehicle over 7 days because a "72hr hold" by authorities. After 4days and calling 5 departments-who had NO RECORD of my vehicle to confirm the hold, my insurance called and verified correctly, the reported department had no record. (I was never contacted/informed by authorities, towing company or insurance.) Insurance requested a filed report, which even after 7 days, was not provided, and the vehicle is still being retained. I have health diagnosis requiring medication that I can NOT get access to because their staff is only there on select days, and no accomodations will be made. My initial attempt to obtain information was disregarded, they hung up on me when questioned and seeking answers to unclear responses, all other times it goes straight to VM, with no returned call from a 24/7 operating company in 5 days! My insurance company has no answers, the authorities have no record, and the towing company has provided no proof as to why I have no access to my vehicle, meds, or belongings and I would like answers.Business response
05/15/2023
I am very upset that we are targeted all the time for this non sense and is very un happy that we are the one towing company at this address that is not doing anything wrong and we keep getting mistaken . There are about 6 different towing companies at this address that we have and we are not associated with each other whatsoever these are separate lots rented out by the owner of the land . I have a idea on 2 towing companys that are at the same address as me that have a shop .
we do not have a shop we only have space to put cars in and thats all and most of the time it is empty with only our personal vehicles parked in the lot not **** customers cars are there more then 3 days . This complaint on D&A towing is incorrect if possible please find out the true towing company with a shop that have done this to you because we really do not appreciate taking a hit on our company and reputation that we have built to get ruined by mistake.
i can promise you we have nothing to do with this mess a huge miss understanding and we have been at this address for over 5 years thats why we will be the first ones to pop up at this address sadly we have to deal with this way more often now due to the several towing companies that has moved in under the same address .Please please get this mistake fixed and please find out the right towing company that has done this to this customer. Thank you
Business response
05/15/2023
I am very upset that we are targeted all the time for this non sense and is very un happy that we are the one towing company at this address that is not doing anything wrong and we keep getting mistaken . There are about 6 different towing companies at this address that we have and we are not associated with each other whatsoever these are separate lots rented out by the owner of the land . I have a idea on 2 towing companys that are at the same address as me that have a shop .
we do not have a shop we only have space to put cars in and thats all and most of the time it is empty with only our personal vehicles parked in the lot not **** customers cars are there more then 3 days . This complaint on D&A towing is incorrect if possible please find out the true towing company with a shop that have done this to you because we really do not appreciate taking a hit on our company and reputation that we have built to get ruined by mistake.
i can promise you we have nothing to do with this mess a huge miss understanding and we have been at this address for over 5 years thats why we will be the first ones to pop up at this address sadly we have to deal with this way more often now due to the several towing companies that has moved in under the same address .Please please get this mistake fixed and please find out the right towing company that has done this to this customer. Thank you
Customer response
05/17/2023
The correct facility name was Superior TowingCustomer response
05/23/2023
Corrected Address for complaint:
Superior Towing
****************************** *********, ** 80110
PH#: ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.