Business ProfileforSpryLyfe Inc

SUBJECT: On 10/21/22 I purchased a Lifestyle Rhythm Portable Oxygen Concentrator ********************** for $2,995.00. (Invoice available if necessary) The unit worked great but was quite heavy. ***** exchanged the Rhythm Concentrator for a ****O-LITE. The ****O-LITE was working until 9 January 2023 (not even 2 months after my purchase) I was charging my unit in my bedroom on a small padded bench as I always do near my bed. The unit fell over and quit working. I was shocked. I called SPRYLIFE and the technician had me conduct a 'hard boot' technique. I did this a few times and the unit would still not work. It had tipped before when traveling in our vehicles in our seats but had never given a problem. I was certain that I was not the only person that this happened to.The technician informed me that the unit would need to be sent to ******* for repair. It would cost $90 shipping charge and a $65 diagnostic charge totaling $155. This was outrageous. I called ***** and informed her what had happened. She was very empathetic and offered me support.She informed me that the total cost could be ALOT more (up to $1,000) She wasnt able to quote a cost. It upset me. I PAID $500 FOR A LIFETIME WARRANTEE!! It states that: "The manual states THERE IS NOT ANYTHING WHICH ADDRESSES THE **** FALLING AND GETTING DAMAGED. SPRYLIFE SAYS THAT: "Any units that are returned due to customer-caused damage, the customer is responsible for all parts, labor and shipping charges.(PAGE 4) Your assistance, please.......Thanks I AM RECOVERING SINCE NOVEMBER 2021 FROM A REMOVAL OF MY UPPER LEFT LUNG DUE TO CANCER, HAVING 4 CHEMOTHERAPIES PLUS 12 IMMUNOTHERAPIES SO THAT I CAN BE TOTALLY CANCER-FREE!!!!! ***, from OxyMedical, informed me that the unit should still be under warrantee and there should not be any charges. I called GCE on Wed, 25 Jan 23 at **************, the factory who makes the units, I and did not receive a callback.