Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Hands-On-Labs, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforHands-On-Labs, Inc.

            Educational Consultant

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            9/24/2009
            Years in Business:
            24
            Business Started:
            10/29/1999
            Business Started Locally:
            10/29/1999
            Type of Entity:
            Corporation

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/23/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Hello, I purchased a chemistry lab kit from my school's bookstore to use for a chemistry lab class. The kit does not come with any kind of instruction manual on how to do any of the experiments, nor is there a stand-alone version available. The instruction is only available online and usable with a one-time activation code that is valid for the duration of the semester. Due to a family emergency, I was forced to drop the class. Upon contacting the company to obtain the online content and instructions to perform the experiments, I was told that "my code was only usable during the semester and they are unable to offer any access to me to use MY kit once the semester was complete". This essentially leaves me with a 250 dollar kit that has no use.Some may try to compare this to access to online content that comes with some textbooks, such as videos, problem solutions, homework, etc, that expire once the semester ends. However, this is completely different. In those instances, the student already has a physical textbook, only the online content expires. In this case, I have no access at all to the kit that I bought because the instructions on how to use the kit are only available online.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ben J

            1 star

            07/21/2021

            AWFUL!! I have never written a bad review in my life but this lab kit was one of the worst things I've ever bought. I had to order this for my online forensic chemistry class and I don't thing there was a singe lab that went smoothly because of issues with the kit. I was missing 3 very critical items right off the bat. As I went on, I also realized that multiple items were also missing but had a duplicate of a completely different item in the bag. For example, I was supposed to have finger print lift sheets, but instead I got fingerprint ink strips in the bag designated for the lifts. There were multiple instances like this. This kit made my class experience so incredibly frustrating and difficult and if a teacher is reading this, please for the love of god do not use these kits.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.