We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Claims Processing

Accuserve Solutions, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Madsky charged us a fixed charge before they started work. They sub contracted work and we were told it would be done in one to two days.It took nearly a month. Contractors then put s**** in AC line and caused over 1200.00$ in damage. They said they would return to fix broken boards they had broken and have never returned. They now say in a recording that if they don't get 323.00$ they are not going to warranty are home. We couldn't get Madsky on the phone for the month we didn't have are roof on, in which rain poured through our ceiling, but now receiving calls daily. We have videos and pictures also. This is for ************************************************************** **

    Business Response

    Date: 02/03/2023

    After reviewing this file the homeowner has not signed the *** or paid the outstanding balance due of $323.42, both of which are required for our limited workmanship warranty to go into effect.  Attempts to collect a signed *** were made via phone and email on 9-7-22, 9-14-22, 9-22-22,9-29-22, 10-7-22, and 10-22-22 without any response from the homeowner. Accuserve has sent invoices for the final balance due of $323.42 from the homeowner via email and attempted phone calls on 11-4-22, 11-9-22, 11-16-22,11-28-22, 12-6-22, and 12-16-22.  Accuserve notified the homeowners insurer of the homeowners unresponsiveness to our attempts to make collection of the final balance due on 12-9-22.  Subsequently, homeowners insurer has also been attempting to contact the homeowner regarding the balance due to Accuserve. 

    Accuserve received notification of a complaint sent in to the homeowners insurance company on 1-20-22 regarding broken boards. Accuserve will not be reviewing any homeowner concerns regarding the completed repairs until the outstanding balance is paid and *** is signed activating our limited workmanship warranty.  The homeowner can call ************** with any questions on how to make payment and sign *** or review their email for multiple direct links to both that have been previously provided.  Once both have been completed, Accuserve will be happy to address any concerns the homeowner has.  Also, we have never received any notice of a punctured AC line prior to this.   Tell us why here...

  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had hail damage on our house on May 18, 2022. We contacted our ************************* We got an itemized payment that gave us cash ****** for the roof to be redone. Our roof had been 18 years old and so they said that we needed to have a few updates on the roof per ********* law. After they got proof of the updates we would get ******** for a weatherizing winter layer (I'm unsure of what it's called) and ****** for a chimney cap refunded to us. The total roof bill was *********. When we sent in the documents to liberty Mutual to get the money back, they said that they sent a check to Madsky on September 8th for ******** for our recoverable depreciation. We did not go through Madsky for our roof work. We did estimates and went with ***********************. They did the work in July and we paid them in full. Over one month later, Madsky called us and said complaint: that they needed a payment to start our roof work. I told them that we already got it done. They said I signed a form to have them oversee it. The form they showed me was not my signature. They will not give us our recoverable depreciation back and Liberty Mutual said they only use Madsky. We had no communication about having to use Madsky when our roof was looked at. That is why we had estimates and our bank would only release the money to ***********************. We just want our recoverable depreciation money back. We have this in writing from Liberty Mutual that this money was to come to us after we got the roof done.

    Business Response

    Date: 12/22/2022

    We apologize for any confusion and inconvenience this situation has caused you.  After review, we have confirmed that *********************** *** performed all claim related repairs without the involvement of Madsky.  We will be issuing a refund directly to Liberty Mutual.

    Customer Answer

    Date: 12/22/2022

     
    Complaint: 18553305

    I am rejecting this response because:

     

    We want the refund sent to ** at:

    3666 ****************.

    ***************, ** 55110


    Sincerely,

    *********************

    Business Response

    Date: 01/27/2023

    We cannot legally issue funds directly to the homeowner for any claims that were referred to our program.  Those funds were issued as settlement for the homeowners claim, as we are not an insurer, we cannot make any issue any payments/refunds directly to the homeowner.  Proper process is for us to issue any refund due to the insurance carrier to then in turn settle with the homeowner. 

    We issued the refund in question on 12/27 to Liberty Mutual.  At this point, the homeowner needs to contact Liberty Mutual regarding any funds they believe are due in relation to their claim. 

    Customer Answer

    Date: 01/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Accuserve Solutions, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.