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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
To: Specialized Pool & Spa 1320 Chambers Ave Unit 6 Eagle, CO 81631 Natalia Mandor is a client of Vail Home Care - a property management company handling her home. Vail Home Care, LLC is acting on the behalf of Natalia Mandor in this process. I am writing to request a refund in the amount of $2,500 for services and parts that were paid for but not rendered by Specialized Pool and Spa. Your company was contracted in December 2021 to fix her hot tub, and a deposit of $2,500 was made for the service (see attached check #2148 written on 12/8/2021). However, after the deposit was made, your company was unable to obtain the necessary part needed to complete the repair. As a result, the agreement for the repair services was canceled, and the work was not completed. Despite repeated attempts to contact your company, she has not received a refund for the deposit made. The last correspondence we have between you and Natalia Mandor was on Sept 1, 2022, when you agreed to refund $2500 and asked Emily McColley for the mailing address to send the check. Attached is the check deposited by Specialized Pool & Spa, and a screenshot of your emails agreeing to the refund along with an email asking for the address to mail a check. I hope we can resolve this issue as soon as possible. I kindly request that you refund the full amount of $2500 as soon as possible. Please remit payment to: Natalia Mandor 901 E. Camino Real #PH1B Boca Raton-FL-33432 Thank you for your attention to this matter, and I look forward to hearing from you soon.
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Contact Information
Business hours
Today,9:00 AM - 4:00 PM
MMonday | 9:00 AM - 4:00 PM |
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TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 2:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.