ComplaintsforToluca Swim
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered $200 worth of merchandise and the address was either entered wrong on my end or printed incorrectly on the label. I have spoken with **** twice and there is nothing they can do, and Toluca will not issue me a refund even though I haven't received what I paid for and according to **** I won't receive the package. Toluca customer service does not provide a phone number to speak with someone so I am at the mercy of waiting 5-7 business days for a response every time I email them.Business response
06/16/2022
Hi ****,
We appreciate you reaching out and are so sorry for any inconvenience you have encountered. We responded to your support ticket and have issued a refund. Please let us know if you need anything else. Thank you for your patience and support.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.