ComplaintsforKate Spade New York
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an online order on 10/3/21 for 2 wallets. I had one wallet to *****, ** and another one coming to me in ************, **. I received email with 2 different *** tracking numbers, however vendor labelled both wallets to go to *****, **. I contacted **** Spade customer service via phone and was told that I had to go to my local *** and have them update address. I sent email to customer service and was told the same thing, as if it's my fault that the labels have same address. ***** is 3 1/2 hours away from ************, ** and the resolution is not acceptable. I will NEVER purchase anything else because of their incompetent staff.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.