ComplaintsforPerformance Property Management, Inc.

• Initial Complaint

  08/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The listing agents ***** and ******, dropped the ball on getting it rented out. It was in clean condition and ready to go as I was physically there and visited the unit twice prior to July 4, doing some final cleaning and staging. They did get an interested tenant in early July but told him he could not have it until August 1 which cost me money. After confronting them on this they rented to the new tenant on July 12th BUT prorated the August rent so they could make more money. They wrote that in on the lease with no notice or permission or communication to me. They did not return phone calls or provide the tenants application to me after I requested it. I would like my money back that they kept from the rent as they did not earn a thing, constantly working against me. For instance on the previous lease they said they were not going to pay me the last months rent as they didn't "trust me to return the previous security deposit" where the tenant trashed my condo. I have photos

  

  Business response

  08/13/2021

  Performance contacted  ***** on 6/29/21 as a reminder about her former tenants move out and to let he know we would inspect and send her a list of items to be completed and/or any damage from the tenant.

  **** asked ***** if she would like us to continue to manage the unit or if she was going to move back in, she agreed to continue with Performance.

  Move out inspection photos and information to get the condo move in ready were emailed to to *****. Photos showed no damage from tenant other than a bit of touch up cleaning however we did communicate with ***** that there is a good amount of normal wear and tear from renting the unit for her since January 2017-move out photos attached.

  Nothing has been updated in the unit since on-set except for wall paint completed by a former tenant and approved by *****; the former tenant in no way trashed the unit and has a great rental history with Performance. 

  Things went downhill when ***** refused to clean the unit to our standards especially when we expect renters to clean the unit to our standards at move out.

  ***** was informed we are not on the same page with standards and ***** agreed and the process of termination of management began.

  Performance requires 30 days written notice to terminate which was relayed to ***** but disregarded.

  ***** advertised the unit and secured a renter within 12 days of move out and ***** approved the tenant move in date via email and text-documentation attached.

  ***** ended up cleaning the unit and removing the staging items ***** left in the unit and storing them in a small storage in the garage which is out of her scope of required work to earn the leasing fee.

  ***** requested the new renters application and lease which ***** emailed on 7/12/21.

  Regarding refunding the former tenants security deposit, we had the money in her account to refund to the tenant and offered to do so in the same manner we have refunded the last 4 tenants security deposits after move out.

  We did send ***** the money in her account to refund the former tenant's security deposit and notified the former renter. 

  Performance did collect a full month's rent up front, this is our policy-I'd be happy to share other accounts with you if requested to show you consistency; we require the security deposit in full and full first month's rent regardless of move in day; prorated rent is paid the second month of occupancy.

  We did not send ***** any new move in funds immediately as we were staying in agreement with the required 30 days notice to terminate; ***** was paid out less 30 days of management fee (8% of $1250=$100) on 7/24/21.

  Performance handed the property back over within the 30 day time frame required.

  Regarding Performance not earning the management fee: we cleaned and removed items in the condo at no additional charge to ***** and not in our scope of work (typically a cleaning crew comes in and is compensated along with removing items). we secured a new renter only 12 days after move out, collected funds, issued a lease and dealt with less than ideal communication with *****.

  We communicated with ***** every step of the way, had to deal with some unprofessional language from her, continued to try to get the new renters questions and answers throughout the remaining time we managed the unit when they were having difficulty getting answers from *****...it was a stressful and negative situation for several weeks and we do believe we earned every cent of the management fee and are in agreement with our Management Agreement that states either party must give 30 days notice which equates to 30 days management fee. 

  Nothing Performance did is any different than the last 4 years of management with *****...it is unfortunate things went down hill but Performance is also part of the equation in the relationship and we were not getting the same respect we were giving. 

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