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Business ProfileforKeyRenter Property Management Denver
Property Management
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2600 W 29th Ave Unit B, Denver, CO 80211
- BBB File Opened:
- 4/6/2015
- Years in Business:
- 15
- Business Started:
- 10/6/2008
- Business Started Locally:
- 10/6/2008
- Business Incorporated:
- 11/10/2008
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 7:30 AM - 4:30 PM
- T:
- 7:30 AM - 4:30 PM
- W:
- 7:30 AM - 4:30 PM
- Th:
- 7:30 AM - 4:30 PM
- F:
- 7:30 AM - 4:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Brandon Scholten, Owner
- Contact Information
Principal
- Mr. Brandon Scholten, Owner
Customer Contact
- Mr. Brandon Scholten, Owner
- Additional Contact Information
Website Addresses
Customer Complaints
14 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
**SEE DOCUMENTS ATTACHED** = FULL TIMELINE & DETAILED INFORMATION OUTLING THE NATURE OF THE DISPUTES and Communications RELATED TO THIS COMPLAINT.I am a recent victim of KeyRenter Property Management Denvers fraudulent business practices. After my lease with them ended on February 11, 2024 I had been in communication with my assigned contact, *******************************, whom I was disputing unjustified move out charges she was deducting from my security deposit disposition. For weeks after move out, ******** and I were emailing back and forth regarding the charges I was disputing. I have been very thorough with ********, providing extensive details to the charges I was disputing, provided all the timestamped pictures and receipts she requested.February 26 2024 at 9:15 AM: ******** asked me for a timestamp of the picture I had proving the front yard charges were unjustified as I didnt leave the front yard in the condition she had claimed I did.February 26, 2024 at 11:42 AM: I provided the screenshot from my iPhone which shows the timestamp when that photo was taken, which I explained was the last time I was at the property.While waiting to hear back from ******** on the disputes, she stopped communications with me regarding everything we had covered in the recent weeks. I was under the impression she was working diligently on the disputes.March 8, 2024: I received an automated email that the security deposit disposition was being returned to me, however all the charges I disputed with ******** were still being charged. KeyRenter Property Management Denver ultimately ignored all my communications, was unwilling to cooperate, deducted unjustifiable charges from my security deposit and deducted a prorated February water charge which was overbilled.KeyRenter of Denver ignored my evidence and disputes, fraudulently deducted $751.63 from my security deposit, which I am seeking a return of my owed money in full, $751.63.
Read MoreCustomer Reviews
3 Customer Reviews
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Most Recent Customer Review
Nick J
1 star
03/23/2023
Key Renter was by far one of the worst property management companies we've had to work with. That said, be prepared to be lured in early. They have an amazing initial presence and are happy to get you caught in their web - good photos, speedy communication, due diligence with tenants... once the tenants are in there, it is almost like you're working with a different company.Where to start? We made an arrangement with them early on to do an additional charge each month from Spring through Fall for yard maintenance. They were happy to take that additional revenue each month but they did not maintain the yard. There were weeds, it was unkempt, it was not mowed, parts of it were dying. On the few occasions that we would see it, we'd have to remind them of this agreement. At one instance, they mentioned it was the tenant's responsibility and we had to remind them of the agreement and the money they had recently subtracted for yard maintenance.When they would do routine inspections, we would never receive pictures despite paying for them and we would have to follow-up numerous times to get any evidence that an inspection was done.The staff turn over every few months. I cannot tell you how many property managers we have had. That has led to inconsistent communication (or complete lack thereof), as well as abhorrent behavior on more than one occasion.Upon the tenants leaving, the inspection they performed was generously lackadaisical. We had to show them areas of damage and they were completely unreliable to provide fixes.This group is full of complete swindlers. I would not recommend them to anybody that I know. In fact, I'd go out of my way to ensure strangers never used them either.
KeyRenter Property Management Denver Response
03/30/2023
Dear *************************,We are sorry to hear that your experience with Key Renter was not up to your expectations. We take all feedback seriously and strive to improve our services. We apologize for any miscommunication or lack of follow-up regarding yard maintenance and routine inspections. We understand that these are important aspects of the service we provide and will work to ensure that they are addressed in a timely and satisfactory manner.Regarding staff turnover, we acknowledge that this can be a challenge for property management companies. However, we are committed to providing consistent and reliable communication with our clients. We apologize for any inconsistencies that you may have experienced and will take steps to improve our internal processes.Finally, we regret that you were dissatisfied with the inspection performed upon the tenants leaving. We aim to conduct thorough inspections and provide timely repairs as necessary. If there were areas of damage that were not addressed, we apologize for any inconvenience and will work to rectify the situation.Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services.
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