Customer ReviewsforPaySimple Inc

PaySimple is holding over $25,000 hostage for some stupid form or security concern? A customer is trying to pay me money. Not sure how this puts me at risk. This is the dumbest experience I've ever had with a payment processing "service". Pretty sure this hostage practice is illegal. Will need to report to ************************** FTC, and other regulatory branches.

PaySimple has been in contact with the merchant and has resolved the issue. If there are additional concerns please contact our ************* team for support - ************ option 2. Thank you.

I was a Paysimple customer for over 6 years and used and paid for your services. I recently reviewed my statements and noticed I have been charged for this PCI non compliance fee for over 3 years. This fee ranged from ***** to ***** per month. I had no idea what this fee was and never was told what to do to remove this fee- for 3 years. I only called about the fee and to cancel my account was I told what the fee was and what to do to remove it- which only took 1 minute.Your company has a responsibility to notify small businesses of the fees they are being charged and what to do (if there is a step that needs to be done) to remove this fee. I was not given that courtesy and you had 3 years to do it! This is bad business practice and fraudulent to charge a small business this fee without giving them a chance to rectify it. I contacted customer service to get these fees refunded and I was only granted one month out of 3 years! I received emails back from customer service with no support. I called for a 2nd time on 11/ 9/21 and asked to speak to a supervisor . I talked to ***** and he said ***** (Samantha) ******** would call me back and she never did. But I received an email from customer service to say there would be no refund. You have the WORST customer service of any company I have worked with and paid for, for that matter. You think that emailing is going to close the issue?I called a 3rd time on December 14th and spoke directly with ***************************, she refused to help me. She refused to transfer me to her supervisor and refused to give me legal counsel's name and contact information. I will never do business with Paysimple again nor will I recommend them to any small business owner

PaySimple connected with the former customer to discuss the billing and was able to resolve the concern.

I made a mistake and paid the HOA 12K dollars by error, which was supposed to be 1,200 dollars. PaySimple, Inc refused to return 339 dollars in processing fees and have taken over two weeks to return the 12K as to date.

Hi *******, We've tried reaching out to you but haven't heard back. It doesn't appear that you are a PaySimple customer, but we'd like to connect to be sure. We're happy to help so please reach out to our Customer Care team at your convenience at [email protected] Thank you, PaySimple Customer Care