Business ProfileforCozy Corner Patios, LLC

On February 4, 2023 I placed an order for back of the couch cushions with the company also known as zip cushions. I received the cushions February 15 and they were hard as a rock with no give to them. I was told that the cushions that I ordered was the material that they use for seat cushions and its not typically used for a back cushion. What I was looking for with some thing a little bit firmer than the current cushions I had. I paid $336 for the two cushions that I was not happy with. I reached out to the company and they said they dont do refunds, and they dont do returns , but on the website it says 100% satisfaction guaranteed. Theyre solution to the problem was that they would send me the normal back of a couch cushion filling at a 50% discount and I would pay an additional $75 for the two cushions. I said OK. They sent me the cushions when I receive the cushions they were not filled properly. They were supposed to be 5 inches thick. They were only 3 inches thick, and when you lay against them, they go flat as a pancake. I emailed the company again they said that they would send me extra filling. How Im supposed to fill my cushions that they sewed shut with extra filling I have no idea. I received a package yesterday May 11, 2023 it was small and I had no idea what it was. I opened it and it was a triangle shaped piece of cushion that fits in my hand , I dont know what is going on with this company but at this point I feel like I am a big joke to them. Its not even about the money for me as the fact that my cushions are not what I wanted and on the website, it says 100% customer satisfaction guaranteed so now bringing the problem to you guys to see what you can do for me because I dont know where to go from here. Ive already paid over $400 for cushions and Im still not satisfied. I have all the emails between me and the company if you need to see them.