ComplaintsforWWVA

• Initial Complaint

  02/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased the car in ** to ship to MA. I paid Worldwide Vintage Auto for the vehicle and $1500 for shipping to my home. It was under one contract where they arranged the shipping with a carrier of which i did not have an opportunity to choose.I received a call from Worldwide Auto that during transport, the drivers side door blew off and was lost. They told me they shipped a new door and would arrive with the vehicle. When the vehicle arrived, the door was *****, old and worse of all did not fit the vehicle. Once offloaded and on further inspection, there was clear paint and decal damage on the hood. I reported this to Worldwide Auto and was assured they would resolve. ***** later and many follow up emails to them, they told me i had to file a claim directly with shipping company that they arranged and paid for.They completely washed their hands of this issue even though they arranged everything. The carriers insurance deductible is $1000 which i would have not accepted if I had the opportunity to select the carrier.

  

  Business response

  02/06/2024

  As stated within our purchase documentation, while WWVA assists in arranging vehicle transportation we do not own or operate the shipping companies and therefore do not have control of what incidents happen while in transit. Unfortunately in this case a Jeep soft door was lost and while it is the transporter's responsibility to cover this, we offered to send a used door that we had in stock to the customer in an attempt to immediately resolve the situation. We are sorry if this door was not up to par, when in our position it was deemed in good condition. Following this incident we provided the customer with the insurance information for the carrier as they will need to file the claim being the recipient and current owner of the vehicle. 

  We remain available to assist in any way possible, and sincerely apologize for the inconvenience. 

  Customer response

  02/06/2024

   
  Complaint: 21239471
  
  I am rejecting this response because:  The door you sent was NOT the correct door for the top.  Maybe you should research what you send.

  I sent pics ad they ignored them.  They totally ignored my requests to deal with the damage from the shipper.  Again, I paid WWVA for both the vehicle and shipping.  They paid for the shipping which means they are responsible for delivery.  This is a law regardless of what their bogus "shipping agreement".  My question is .... how much profit did they make on the shipping?

  I have a damaged hood and missing door and no resolve.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dear ******** BBB - this is a notice of BUYER and SELLER BEWARE and of RETALIATION of a business against a buyer, On October 23, 2023, I purchased a **** *********** Wagon W150 truck from WWVA. The shipment was delayed due to a driveline repair that should have been immediately noticed during WWVA's initial inspection and test drive had one actually been done. Several days later the delivery truck arrived with the wrong vehicle. The vehicle was never unloaded and the delivery truck left. However, I received no less than a dozen calls and texts from WWVA wanting to know where the vehicle was (it was dropped off in an unsecured and unlit dirt lot along a county road) - who was upset I didn't take delivery and secure the vehicle myself. After all that, I decided not to buy the vehicle, and entered into a sales agreement with them - that's where the real problems began. I tried for 2 months (60 days) to get WWVA to reduce the advertised price to something comparable to similar vehicles listed on their website (it was $6-8k more than vehicles very much like the one I was selling - they declined. I was told they like to make at least $2500 on any sale and also be able to negotiate the price down to make the buyer think they got a good deal.After 60 days of no prospective hits from any buyers - again told WWVA to lower the price (consistent with similar vehicles on their website) I was told in no uncertain terms that if I didn't agree to list the vehicle at the price they wanted... they would ship the vehicle to me at my expense. With that, I decided to donate the vehicle to charity... as WWVA doesn't deserve more of my money - which is where the current problem stems from. In all this time (over 3 mos.) I've never been given a title to the vehicle - despite multiple requests by me and the charity - our calls are not taken and messages not returned. It appears WWVA does not consider the best interests of the seller or buyer in their business dealings.

  

  Business response

  02/06/2024

  ******, we sincerely apologize for the issues pertaining to the vehicle title. A representative from our title department will be contacting you immediately to ensure that the document is mailed to the correct address. We held the title whilst consigning the vehicle from you in the event that it sold. 

  In regard to the vehicle originally selling to ******. Unfortunately a WWVA employee (who is no longer with the company due to this significant issue) shipped the incorrect vehicle to him. We made to sure to immediately notify when we learned of this to ensure that ****** knew before the vehicle reached his location. When notified, ****** refused delivery of the truck which we cannot blame him for. This led to the vehicle transporter (which is a third party that we have no control over) dropping the truck off in an unsecured lot. Luckily, we were able to secure the vehicle within 6 hours of drop off and have it brought back to ****** with another transporter. We apologize for the mass amount of communication throughout this instance, we were making sure that the incorrect vehicle was safe. Following this incident we would have hoped to work with ****** to get the correct vehicle brought to him, but he no longer wanted it. Simply put, the incorrect vehicle coming to him does not change the original terms of the sale. And the vehicle that he purchased was stored safely inside of our facility at the time. Thus we notified him that the only assistance we could provide at the time would be to consign the vehicle from him and assist in liquidating it to return his funds. To confirm, at this time the as-is sale was final and WWVA does not offer refunds. We have a specific process when consigning a vehicle pertaining to advertised information & pricing which were agreed upon when ****** decided to consign the vehicle. 

  We are sorry that this has been an unpleasant experience for ******, and remain here to assist if he would like to discuss this issue further. 

  Customer response

  02/09/2024

   
  Complaint: 21210764
  
  I am rejecting this response because you are simply attempting explain away and minimize what really happened.

  There was NO advance notification that the wrong vehicle being shipped... even the shipping company was surprised to learn it was the wrong vehicle.

  WWVA didn't know it was the wrong vehicle until I called. Then I got pushback from WWVA for not securing it at my residence. 

  Clearly, after 60 days of being listed for sale, I am allowed to modify the price on a vehicle that I own... your staff simply refused to make the price competitive with similar vehicles listed on your website.

  Your staff explained that the price was inflated in order to negotiate the price down to make the buyer think he got a better deal. Thats not only greedy, but immoral as well.   

  Additionally, I called numerous times for the title to the vehicle over a 2-week period, there was never an answer nor a return call - as did the charity who had possession of the vehicle - and all we could do was to leave more messages (with both the WWVA title department and the sales department. THERE WAS NEVER AN ATTEMPT TO CALL BACK BY WWVA UNTIL AFTER THE BBB COMPLAINT WAS MADE.   

  All this, and I still don't have a title...

  Sincerely,
  
  ***********************

  

  Business response

  02/21/2024

  The title was delivered to ****** on Saturday, February 10th. *** tracking 1ZV7645V0330584586.
  
  ******, we sincerely apologize for the unpleasant experience and remain here to help however needed. What would your preferred resolution be at this point in time?

  Customer response

  02/22/2024

   
  Better Business Bureau:
  
  In reference to complaint ID ********, there is no amount of whitewashing by WWVA that explains their actions in this case.

  I now know who not to do business with, and I hope this complaint serves as a warning to other potential buyers and sellers. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello. I purchased a grand Wagoneer from them a week before Christmas, telling all it was a Christmas present. First, the one I initially bought somehow went missing and didnt have a title anyway as per the salesman. He said he had another, better in fact, so I went with his suggestion. I have yet to receive the car, no title, and now Im just out money. Also, purchased the car insurance that accompanied the car loan through Woodside, which is called *******. The man who sold me the truck was very helpful during the purchase process, now I cant get him on the phone and the lady in shipping isnt much help, only to say, for weeks now, that she has vehicles going to *******, but no one is servicing them. Fair enough, this could very be the case, but any update is just not a part of their practice I guess. Im out money, no vehicle, actively paying more money, including the shipping cost, but nothing to show for it. Now, having read what others have left here, Im fearful of what to expect when I finally do receive the vehicle. I hope I have some recourse. This experience has been totally unsettling at this point. Well see from here

  

  Business response

  01/24/2024

  ******, 

  We sincerely apologize for the delays regarding your newly purchased vehicle. We do our very best to ensure that transportation is arranged in a timely matter following the sale, and leads times are dependent upon the car carriers that are in route to your area. Your vehicle has since left our facility, and is set to be delivered on Friday, January 26th. 

  Additionally, the title has been delivered as of January 18th. ***** tracking 7888 8087 6551

  Please fee free to let us know if you have any additional questions or concerns. 

  Thank you, 

  Customer response

  01/26/2024

   
  Complaint: 21167674
  
  I am rejecting this response because:

  The vehicle has been delivered and I'll be taking it for a full diagnostic test immediately and reporting back my findings because, though it is warranty free and sold as is, its important to me that someone wouldn't knowingly sell me a car that doesn't function, especially after attaching a CarFax report to it. That just doesn't seem right, so we'll see. As for the title, I do not have it. The ***** tracking trace ends in **************. I'm in *******, where the truck was delivered. Please advise. 
  
  Sincerely,
  
  *****************************

  

  Business response

  02/16/2024

  ******, the title was delivered and signed for by *****************. We sent it via ***** to the *******, ** 94605 address. If this is incorrect, please send us an email and we will promptly have a duplicate title created and sent to you. ********************************

  We are sorry that you are experiencing issues with the vehicle. We perform a surface level ***************************************** each of our listings, but always recommend that folks come view the vehicle in person prior to purchasing. If you would be so kind as to detail these issues, we will do our very best to improve your experience. 

  Thank you, 

  WWVA Team

  Customer response

  03/03/2024

  I still have not received what I need to register the vehicle. Wow 

  

  Business response

  03/22/2024

  ******, please contact our team immediately and we will work with you to resolve any additional issues. 

  ************ or ********************************

  Thank you, 

• Initial Complaint

  12/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a squarebody ***** Suburban here, very disappointed in the conditions. From the moment it was delivered, Engine would die within 2 minutes of being on. Two of the doors don't close. The rattle so much when the car is on you think they are going to fall off the truck when its on. Dash Guages are broken and don't light up. Also, bought the truck over 1 month ago and still have not received the title, so I can't register it in my state. The car can't be driven for more than 2 minutes without it stalling. A 3 *************** assessment would have noticed that. None of these issues were placed in the description of the truck. I asked about the condition of the car to the seller and they stated "it was clean car and ran well". Total lies. I would never buy from these people again. They sell destroyed cars at prestine condition prices. Its ok. Eventually people will catch up to these scammy business practices and never do business with them again.

  

  Business response

  12/12/2023

  Thank you *************;for purchasing your Suburban from WorldWide Vintage Autos. We sincerely apologize that you are not 100% satisfied with the vehicle

  We take additional steps to ensure that our customers understand the condition & operability of our inventory PRIOR to purchasing. These steps include a detailed 30 point inspection, 50+ photos, walk around video and an experienced sales team standing by to answer any additional questions / concerns that remain. Our goal is to be as transparent as possible with our inventory, as these are 30+ year old vehicles that have not rebuilt or restored. 

  Please send us an email at ******************************** detailing the issues that you are encountering, and we will do our very best to determine an amicable solution to improve your experience. 

  Customer response

  01/09/2024

  
  

  Im sending this email in regards to my BBB complaint. 

  Bought a squarebody ***** Suburban here, very disappointed in the conditions. From the moment it was delivered, Engine would die within 2 minutes of being on. Two of the doors don't close. The doors rattle so much when the car is on you think they are going to fall off the truck. Dash Guages are broken and don't light up. It can't be driven for more than 2 minutes without it stalling. None of these issues were placed in the description of the truck. I asked about the condition of the car to the seller and they stated "it was clean car and ran well". Took it to my mechanic and gave me a quote for all the things that need to be fixed in this truck is very disappointing because im starting to collect classic vehicles and i was going to buy more from you guys but i won't be doing so if this issue is not remedied. Attached is the quote for the issues this truck needs to be addressed just to be able to keep it on. Let me know if we can come to an agreement.  

  ***************************.  

  
  

  Customer response

  01/23/2024

  Purchased vehicle on 11-5-2023. I did not purchased a warranty, the company doesn't provide one. Also I have a purchase agreement.  

  

  Business response

  01/24/2024

  We are more than willing to work with ******** to determine an amicable solution in regard to this complaint. Unfortunately, we have yet to receive the additional information detailing the issues that he has encountered with the vehicle. Please forward this to us when possible. 

  Additionally, the title along with all registration documentation for the vehicle was delivered to Romarico's location on 12/15/23. *** tracking 1ZV7645V0235377249

  Thank you, 

  Customer response

  01/29/2024

   
  Complaint: 20952805
  
  I am rejecting this response because: 

  I contacted the business about my problem and was placed to deal with seller *********************** and he keeps giving the run around. That he is talking to his managers  about a proper solution but keeps tell me "hell let me know in a few days what the answer  is and never responds." Horrible customer from this seller. 
  
  Sincerely,
  
  ***************************

  

  Business response

  02/16/2024

  ******** forwarded us the additional information detailing the issues that he has encountered with the vehicle. Following this, we offered to send him monetary assistance that he could utilize towards repairs. He accepted our offer, and this situation has since been resolved. 

   

  
  

  Customer response

  02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought car not as advertised the salesman said "great little car" did not disclose problems with the car now it is going to take ****. Of repaired to be able to drive head gasket,gas sensor, new tires, broken key in ignition, fake key to make you think you could lock the car, so five locks and keys now they will not give me the title until I sign paperwork giving up right to *** them

  

  Business response

  12/04/2023

  This issue has since been resolved, and the title is now on the way to the customer via **** Tracking ******************

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2023 I purchased a **** **** Bronco from WWVA. When I received the vehicle it had many safety and mechanical issues. First, the vehicle had no seat belts, after the first drive several bolts fell out of the vehicle into the cab area. Bolts from the doors were loose and incorrect. There also was no roll cage and the seats were barely bolted down, with some parts of the seat frames missing bolts. On top of all of this the vehicle ran very roughly and sounded and acted like it was going to blow up or catch fire.With the vehicle being undrivable I took it to my trusted auto mechanic who i use for my business, they service over 100 vehicles for me. The mechanic figured out that the reason why the vehicle was running so rough. The reason is whoever programmed the engine control computer did so with pirated software and it cannot be repaired because we would have to have acccess to the same pirated software which is illegal. In addition to this my mechanic found that the fuel pump stays on at all times which is huge saftey hazard and should have been caught on the dealership's "30 point inspection". After reading the numerous (very similar) other complaints filed with the BBB I am convinced that WWVA buys junk cars and has a shoddy mechanic slap them together enough for some false advertising photos to scam online buyers into forking over their hard earned money for an unsafe heap of garbage.

  

  Business response

  11/03/2023

  We are sorry that you are not completed satisfied with the vehicle. We are a consignment dealership and each vehicle within our inventory we are selling as a service. WWVA does not rebuild, build or restore vehicles to any extent. Additionally we disclosed within our listing that the vehicle does not have seat belts, this is shown within the 30 point inspection referenced. We also did not advertise the vehicle as having a roll cage or roll bar. As far as the running issues, the vehicle performed well within our possession we noticed no evidence of rough running. We do our best to disclose numerous imperfections on each vehicle via a ***************************************** each of our listings along with a detailed description, video and multiple photos. Condition relating to classic vehicles can be subjective, and this is why we highly recommend coming to see the car yourself prior to purchase or sending a 3rd party to look on your behalf. 

  We remain here to help, please feel free to contact us at any time for we will try our very best to improve your experience. ************ or ********************************

  Customer response

  11/04/2023

   
  Complaint: 20803108
  
  I am rejecting this response because:
  There is no way the vehicle ran correctly in your possession. The vehicle is going to cost upwards of $20k get running in a safe. I wasnt even able to put 20 miles on this vehicle before it ended ** in the shop for a complete engine rebuild. There is a reason why you have so many bad claims on BBB. All sound similar to mind. Where there is smoke there is fire. Especially in the case of my bronco with a defective fuel pump and blown engine that could have been a deadly combo!
  Sincerely,
  
  *******************************

• Initial Complaint

  07/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $31,500 to purchase a ****** Land Cruiser and $1,600 for shipping to my location. The vehicle was flat out misrepresented in the listing.The vehicle would not stay running long enough to back it off the trailer it came on and the driver and I had to push it off the trailer.The motor had been changed previously but it wasn't explained that the key doesn't turn the vehicle on and off.The battery goes totally dead after about 1 hour of running. I think due to a bad alternator but I haven't wanted to do anything to the truck since it needs to be returned.The truck barely idols and does so very roughly.The motor which was explained as in great shape and plenty powerful for the truck lacks the ability to keep up with traffic and leaks oil.The keys don't operate the door locks.The doors don't open and close properly.There is extensive body/paint work done that was done in a VERY poor fashion, including some areas painted by brush. The tailgate latch is broken.The front seats don't have complete seat belts.The ground and power cables both need to be redone.Other wiring on the vehicle is poorly done at best.I haven't received any title or appropriate paperwork to transfer ownership and it has been over a month. So as of the writing of this complaint, I have a vehicle I can't drive because I can't show I own it and can't insure it. And the vehicle isn't road worthy of I could get it on the road. This dealership needs to make me whole and come get this thing off of my property. I did file a complaint with the business directly but since the sales person was basically in the witness protection program after the sale, I wanted to make sure I addressed my concerns elsewhere as well. I've owned in excess of 200 cars and have never had such a poor experience. I understand this is a used car but my concern is the blatant misrepresentation of the vehicle that was clearly known and ignored. I feel betrayed! Thank you,****

  

  Business response

  08/07/2023

  ****, 

  We sincerely apologize for the issues you are encountering with your newly purchased ******* Here at WWVA we perform a surface level ***************************************** each of our listings along with a detailed description, video and multiple photos. We include these items with the ultimate goal of transparency, but as a consignment dealership we do not build or restore these vehicles and therefore do not know *********************. This vehicle was sold as-is with no warranties as disclosed within the original listing & sales documentation. 

  We would like to work with you to determine an amicable solution and can offer immediate assistance via our consignment program. This would entail the vehicle being shipped back to our facility, where we would again market and sell it. This also gives us the opportunity to address your mechanical concerns and ensure that any items are resolved prior to the vehicle being sold again.

  Thank you for your patience, and we look forward to your reply. 

  Customer response

  08/09/2023

   
  Complaint: 20394663
  
  I am rejecting this response because:

  Number 1.) You didn't propose anything. If you want somebody to accept a proposal, then please make one. You say you're willing to "work with me through consignment." What in God's name does that mean? What are you proposing here? Please be specific! How will you sell the car and make me whole again to compensate for your misrepresentation of this vehicle? How long will this take? Etc.

  2.) I haven't even received paperwork on this vehicle so I can't prove I own it if I had to. I can't sell it myself and get the heap out of my life. How can you function as a dealership without providing things like titles to your customers? This is illegal! 

  If paperwork is an issue, you disclose that to your customer up front during the sales process. It's like when I look on a site like ********** and they're selling something without a title. They tell you that in the listing so you don't waste time. If you don't have access to the title of the vehicle, you should tell your customer that because I would have moved on! If I'm sending you money for a vehicle, I expect proof of ownership to be sent to me the next day! Where is the title to this vehicle? Why has it not been provided? 

  3.) The issues with the car itself are my final reason for rejecting your proposal. If you are in the business of selling cars, then you know when a car comes through your lot that it is not up to par. You knew this car was not up to par. You lied to me about it and that's not ok. You reference a "30 point inspection" but if you would have looked at any 5 points on this vehicle, you would have known it has major issues.

  You obviously had to move the vehicle, so you know that the ignition system is absolutely mickey ***** at best, but this was never mentioned at any point in time, despite me asking specifically about how the vehicle ran. To think that you can't turn a vehicle off with a key, and yet you didn't think enough of me as your customer to mention that, is absurd!

  You didn't mention that there are no seat belts in the front of the vehicle.

  I can go on but am limited in number of characters here. Let's just say that inadequate safety equipment given the year/make/model of the vehicle is unacceptable and should have been disclosed.

  Here are things right with the vehicle:

  The wheels and tires are appropriate

  The vehicle seems to stop, i.e. the brakes function as expected given the vintage of the vehicle.

  The suspension seems adequate

  The seats are appropriate and in good condition for the era of the vehicle.

  The lights function as expected.

  The bumpers are intact and seem appropriate for the vintage of the vehicle.

  Things like radio, heater and air conditioning not being present were as described and understood at the time of purchase.

  I have issues with just about every other aspect of the vehicle and we all know that a "30 point inspection" would turn up the same.

  Yhe vehicle doesn't run properly and you would have known that. Therefore, I'll assume there are other issues with the vehicle that I would discover once it is road capable.

  If you look at any body part on the vehicle, you can tell that the entire vehicle was very poorly done. Do you mean to tell me that your "30 point inspection" in no way shape or form includes the body of the vehicle? Do you employ people at your dealership who have experience with cars?

  I didn't expect to find parts of the vehicle containing rust that was not mentioned at any point in time that would have been found by anybody. I didn't expect to find clear evidence of parts of the vehicle being painted by a brush. I didn't expect that not a single door on the vehicle closes properly. I didn't expect to find that none of the keys operate any of the locks on the vehicle. I just can't go on all day here... But of course I literally can.

  Here's my proposal:

  Step 1) hire a shipping company to come get this vehicle

  Step 2) refund me my purchase price. I will eat the shipping cost to me and learn a valuable ****** to never do business with your dealership again. I will retract and delete all negative comments withing 24 hours of my refund being received in verified funds. This will save you far more than the value of the vehicle and is a great deal for your dealership.

  Step 3) you can do whatever you want to with the vehicle.

  I am an extremely patient and flexible person/consumer, but the way you misrepresented this vehicle is absolutely unacceptable. If you have an actual proposal you wish me to review, please advise as to dates, times, flow of money, who is responsible for what so that I may review an actual proposal. Ambiguous terms like "work with you" don't tell me anything.

  I encourage you to take advantage of my offer. 

  
  Sincerely,
  
  *******************

  

  Business response

  08/21/2023

  ****,

  As a consignment dealership we are selling each vehicle within our inventory for an individual as a service. Unfortunately we do not have the ability to offer an immediate return & refund due to this, we do not have a return policy. If we were to assist via this program it would entail the vehicle being shipped back to our facility where we would again market and sell it. On average we sell each vehicle within our inventory in less than 45 days. In this case, we will waive our consignment fee completely and ensure that the amount you originally paid for the vehicle is returned once it has been resold. 

  In regard to the vehicle title, it was delivered to you one week ago *** tracking 1ZV7645V0231201533. 

  Thank you, 

• Initial Complaint

  06/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a **** GMC from Worldwide Vintage Auto when they posted it as free shipping. After a few days I called to see if the truck was shipped yet. The salesman would not answer my calls and only replied in a text saying he did not handle the shipping and to contact the shipping department. When I contacted the shipping department, the lady was very rude and said she did not know when it was going to ship. So I then called ***** the other shipping person and was only told it was on the board. After three weeks I tried to contact the salesman ***** and again no luck. He would only reply in a text and say contact the shipping department. ***** was easy to contact and very helpful when I was buying, but not at all after I paid for it. ***** replied in a text saying he added 200 dollars to the shipping to help **************. after about four and a half weeks I tried to call ***** again with no luck! I sent a text saying to send me a refund or ship the truck. With no luck, I finally called my own shipper to get the truck. It was picked up the next day and delivered three days later for only ******* dollars. I tried to call ***** again with no luck, so called the store number and got a hold of a different salesman and told him I was sending a truck to pick it up. ***** then replied in a text saying I was more than able to to that with no kind of offer to pay for it! The free shipping is a scam to get you to buy the car! The truck sat there for over a month!Now it gets even better. The truck was not what they described on their site! On their 30 point inspection sheet it says batteries and cables are good. Truck would not hardly start to get it off the truck. One dead battery with the cables cut off it and one battery with a dead cell! Also tey stated COLD Ac working. Not ******** *********** leak in crank case. Motor has to come out! Broken brake line at master cylinder that was repaired by clamping a rubber hose to the master cylinder, so dangerous! and so much more!

  

  Business response

  06/07/2023

  Don,

  We sincerely apologize for the delay in shipping your vehicle. Occasionally, we experience delays in locating a carrier as we utilize third party companies and are at the mercy of their timeframes & availability. We offer this as a service, and customers can opt to utilize their own transportation at any time. 

  Furthermore, it's great that you were able to have the vehicle transported so quickly on your own. It sounds like there is a bit of confusion surrounding our shipping promotion offered last month, but we can assure that the promo is completely legitimate. With this, we would like to offer to cover the costs you incurred while arranging the transportation yourself. If you would be so kind as to email ** an invoice or receipt showing payment, we will have a check promptly mailed to you for the amount. Please send this to ********************************

  Thank you, 

  Customer response

  06/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  

  Business response

  06/14/2023

  Don, we most definitely are not in the business of scamming you or any of our customers for that matter. As mentioned previously, the free shipping promotion is completely legitimate hence our immediate offer to refund you the amount spent on shipping even though you did not utilize our program. Considering that the situation would be resolved if you were to accept this offer, we simply request that any negative feedback posted online be removed as it is no longer relevant.

  Customer response

  06/14/2023

  I filed a complaint with the BBB about the free shipping scam and other scams that Worldwide Vintage Auto was doing. Worldwide Vintage auto agreed to pay back ******* for the shipping. After I marked the matter resolved with the BBB, I get an email from WWVA saying Hi, See attached. Just sign, have notarized and email back to me. Also, we'd just need the Yelp review removed as well. Thanks ***! there was nothing in the first agreement that said we will pay for the shipping, if you do these things. I'm not signing an agreement that says I can't tell others about the way I was treated or taking down a review I posted. This whole business is a complete Scam.

  Desired Outcome:

  ***** their agreement to pay back the shipping

  
  

  Customer response

  06/15/2023

  I am rejecting this response because: You said in your first response that if I provided you with an invoice, you would send me a refund. After I accepted your offer through the BBB, you sent me an email wanting me to sign an agreement and take down my reviews I left. None of that was said when you sent your offer to settle the dispute. You are playing games to keep your rating up with the BBB and if you intended on paying for the shipping, you would have done so before I even filed a complaint with the BBB, and if you would have done so, I would have never left a bad review or filed a complaint. Refund my shipping cost and I will update my review saying that you paid it, but people need to know what kind of business you run and hopefully this will not happen to them. Good day sir!
  
  Sincerely,
  
  ***********************

  

  Business response

  06/16/2023

  Don, as a BBB accredited business we must remain in line with accreditation standards. We sincerely apologize for any confusion caused by our most recent response, and will ensure that your shipping refund is processed right away. 

  Thank you, 

  Customer response

  06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a **** willys wagon on 3/3/2023 for the price of $26,300. The vehicle I received was a **** according to the title I received. The vehicle has no vin number tag attached to it. I have searched, my inspection mechanic searched, and the ****************** Troopers have searched the vehicle for a vin tag. The state trooper advised me the only way to correct the problem is to travel to the state ******* DMV, submit the form that he signed, and then tow the vehicle to an enhanced inspection station for an enhanced inspection and installation of a new VIN plate. WWVA did not verify the vehicle had a vin plate or even what year it was before they sold it. The vehicle was also undrivable as delivered to me. It arrived out of gas, with a dead battery. The vehicle would not idle for more than 5 minutes without stalling out due to the carburetor loading up. Upon inspection, I determined the floats were installed improperly, which lead to the motor running rich as well as gas dribbling out of the carburetor. The vehicle briefly caught fire when the gas dribbling from the carb dripped onto the exhaust headers. There was no steering due to a cracked power steering fluid hose. The connection between the steering box and the tie rods is also loose. In summation, I received a vehicle that could not be driven or registered. I paid for a complete running vehicle and have received a unregistrable project vehicle.

  

  Business response

  05/04/2023

  *******, we sincerely apologize for the issues that you are encountering with the Willys. The year discrepancy was a clerical error on our part, and we did our best to promptly notify you of this after the sale.

  Our records show that the vehicle has a ******** assigned VIN tag. Would you be so kind as to confirm that it is not present on the firewall, door jamb, or base of the driver's seat?

  Customer response

  05/05/2023

   
  Complaint: 19997694
  
  I am rejecting this response because:
  I have looked on the firewall, inside the vehicle, and on the frame. My state licensed inspection mechanic as well as the ****************** Police have inspected the vehicle inside and out. There is no *** plate to be found. When I reached out to **** from Worldwide Vintage Autos he admitted that they have no pictures of the *** plate and could not give me an exact location of the plate. **** insisted that it was on the firewall.

  As to the "clerical error" on the Bill of Sale, I was never notified that it was a ****. That was only revealed when I opened the envelope with the title. I signed a contract to purchase a **** Willys with a *** plate. I received a **** with no *** plate. I held ** my end of the contract in good faith. At this point I would like to return the vehicle for a refund. 
  Sincerely,
  
  *******************************

  

  Business response

  05/12/2023

  *******, due to the year discrepancy along with the inability to locate a VIN tag we will allow you to return the vehicle in exchange for a full refund. 

  We will be in touch via email with an overview of how the return will be handled. 

  Customer response

  05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  October of last year I put a deposit on a Dodge ram that was being sold by worldwide vintage autos. Spent about ****************************************************************************************************** pristine shape and that it ran very well. I put a deposit on the vehicle and told the salesman that I was setting up financing with my bank. When I started setting up financing my bank let me know that the vehicle had a salvage title. The dealership refused to give me my deposit back on the vehicle even though they never disclosed to me that it was a salvage title. Nowhere in the basic listing of the vehicle was the information posted that it had a salvage rebuilt title. This dealership still refuses to give me the deposit back to this day. Many of their vehicles listed also have salvage titles and many reviews online are from customers that have had the same issue with the dealership.

  

  Business response

  02/08/2023

  Here at WWVA we list very few salvaged vehicles for sale annually. But when we do, per ******** law we disclose that the title is branded as salvage. With any vehicle newer than ****, we also provide a FREE Autocheck report so our customers can view the vehicle history in its entirety.
  
  Here is the original listing of the vehicle that you are referencing. Under the section labeled "DISCLOSURE" we define the salvage title with the exact wording "Salvage Title Due to **** Accident in *******" *********************************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩