Complaints

This profile includes complaints for Adam's Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adam's Moving & Storage

  200 Union Blvd Ste 200 Lakewood, CO 80228-1831

• 

  Adam's Moving & Storage

  6795 E Marginal Way S Seattle, WA 98108-3406

• 

  Adam's Moving & Storage

  7224 1st Ave S Seattle, WA 98108-4103

• 

  Adam's Moving & Storage

  7520 Convoy Ct San Diego, CA 92111-1114

• 

  Adam's Moving & Storage

  3115 Fry Rd Katy, TX 77449-3730

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this business to move my items across the country. The date they were supposed to move my items was 7/1/24. In conversation with the man that booked my move, he guaranteed a pick up date of July 1. Due to this guaranteed date, I booked a flight for July 2, and for my vehicle to be picked up to be shipped by a different company on the 1st of July. I paid a deposit on my vehicle, and also paid for my flight in full. I also broke my lease to move out on the 1st of July. On June 28, 2 days before my move, this company called me and said they would now be coming on the 3rd. Calling me just days before this move gave me virtually no time to source a different company that would be available to move me on the 1st. So I had to acquiesce to this company coming on the 3rd. Due to this change, I spent $1200 out of pocket to change my flight, my car shipping, and to stay 2 extra days in my unit. I called Adams moving and storage in an attempt to discuss how they can assist me in possibly giving me a break on the full payment due to their mistake in booking that cost me all of that out of pocket money. I called asking to simply speak to a manager. That was on July 1st. Its now July 26, and I have attempted to call asking to speak to a manager at least 10 times. Every time I call they say a manager will call me back. No manager has called me back. That is extremely negligent and bad business on their behalf. They are going to collect the remaining balance from me without even giving me an opportunity to speak with a manager about the trouble I have faced due to them. Not to mention, I was guaranteed a drop off date by the 21st of July. Again, it is now the 26th of July and they still have all of my belongings and they have not been delivered.

  Business Response

  Date: 08/06/2024

  Dear complaint handler, 

  All  long distance moves are booked with a 2-3 day PU window, especially at the end/beginning with each month. We are investigating why the pick up window was done in this manner.  We called days before the move to advise that we could not make the pick up on August 1st, we gave her a chance to search for other options but decided to stay with us for her move. We recognize that changing the date mustve changed the customers agenda and we offered a courtesy discount for the change, the customer called multiple times requesting a bigger discount. Any traveling arrangements, flights, or expenses are the customers responsibility and we cannot be held responsible. Georgia Ring is essentially asking for a free move, shes requesting a refund for more than the cost of her move. We can see that your request was escalated but no further discounts were approved. We can honor the $100 courtesy discount originally offered with the date change, thats something this is totally doable and add another $50.

  In reference to your delivery, we cannot guarantee delivery dates, this is stipulated in your estimate and contract, not to mention, this is advised during the ***************** Call prior to your move (please see this section of the contract and paperwork attached). The goods are shipped out in a shared semi truck with other loads heading in the same direction, the delivery date *** depend on several factors like the drivers log book, other pending deliveries and unforeseen events/weather conditions. We do not take any promises given to our customers lightly but all Terms and Conditions are disclosed prior to the move to avoid any confusion or false expectations. Not to mention, we continuously kept in touch with the customer about the delivery status, on July 22nd we confirmed that per the driver her delivery would be that Sunday/Monday. It is important to mention that the delivery was completed within the stipulated time frame on the contract.

  All the best!

• Initial Complaint

  Date:11/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Adams moving and storage (***********) to move my home from WA to AZ on 5/29/23. I paid this company $7119.49. I paid $3157 at pick up via cashiers check. The 2nd payment of $3512.49 was demanded of me in cold hard cash on delivery day (holiday) 7.4.23. When the movers (******) arrived I disrespected immediately about the balance payment needing to be in cash. who carries thousands of dollars in cash? especially when the company instructed me to provide the cashiers check, which I had. They slammed my items around trying to put everything in my garage to block me out which would have made moving a nightmare. I am a single, senior citizen of *******. It was so intimidating to be yelled at by ****** that I had to call a neighbor because I was afraid. They scratched up my floor in several areas which he (mover) took photos of, including putting a hole in my freshly painted wall. I felt dismissed horribly and I was having to unwrap and work when I was promised white glove service. They had me and my neighbors sweating in 100+ degrees on a holiday. I was humiliated and furious, we just wanted them to leave. I have never in my eleven moves in the past thirty year had such an awful experience. Furthermore upon inspection of my goods, and family heirlooms which are irreplaceable! so many of my items were destroyed beyond repair which just shattered me. were talking about 20+ items that were broken on top of many furniture items smashed and distorted. plus the real property damage. I even received items that did not belong to me. This tells me that this company has absolutely no regard for ANYONES possessions. Why are they in this business if they will not assure that property is going to be handle appropriately from all the third parties! I believe my items were tossed around and smashed in storage because I know for certain that I packed everything diligently. Using bubble wrap, towels, blankets etc. This business is failing its customers who are paying TOP dollar

  Business Response

  Date: 12/01/2023

  Dear *****, 

  We are very sorry for the drivers hostile attitude towards you,nevertheless, we can say this driver is no longer a part of our operations. In reference to the payment, the final balance needs to be covered via Postal Money Order, Money Order or Cash based on our contract, but in the case you had a Cashiers Check we may have been able to make an exception for you if approved by our Billing Department.
  
  Our records indicate we instructed you to submit a claim for the damages you reported to us, all damages or broken items must be submitted through a claim for compensation,  we reached out to CSI (the claims department), who confirmed your claim is still in process because We're still waiting for the customer to provide 3 repair estimates each for the 2 property damage that she's claiming for her wall and floor. The customer hasn't provided any repair estimates yet and we can't continue analyzing the claim for now. We definitely want to help you to be able to speed this up, if you already have these estimates, we ask you to please send it to us directly and we will reach out to CSI  and try to have this processed as soon as possible. 
  
  Our goal is to provide a smooth move and deliver the goods in the same condition we picked them up, unfortunately, damages do happen from time to time but our crew members are to handle your goods with care at all times. We definitely would like to help you move forward so the damages are properly taken care of, please let us know how we can move forward.
  
  Once again, we apologize for the issues youve experienced and hope to hear back from you soon. 
  

  
  

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20916406
  
  I am rejecting this response because:

  it Is untrue, as you can see in my first attachment I had sent over the requested bids on 25 November, and had even done so weeks earlier than that. unfortunately I kept getting bombarded with different adjusters asking me for several bids. After so much deliberation, and a lengthy phone call with **** the adjuster now. I was able to get six bids in total so that the final claim adjuster could send me a final estimate of $540. This number unreasonably low for the amount of broken items, especially the broken items that are family heirlooms! Those of which I will never be able to replace because of their uniqueness, and how they had come from different parts of the world. There is no amount of money that could replace these items and what they meant to me. So you can imagine my disappointment to see that I am only being offered $18 for the box that was broken and shattered all of my hand made artisan items. Its just not enough. I believe what would be fair would be for the company to refund me half of the money I paid them which would be around $3500 because I paid them about $7000. However I would like to get this all wrapped up and really move forward so I could settle for $1000 flat. 

   

  Adams company thank you for being prompt in your response I see that you want to take care of this matter and redeem yourself as a company I hope that you can do the right thing and abide with my request. I would really like to put this behind me I am an elderly woman who just wants peace during this time. Thank you. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/27/2023

  Dear *****, 
  Our responses are based 100% on facts and records. As you can see in the attachment, ***** response from November 29th was We're still waiting for the customer to provide 3 repair estimates each for the 2 property damage that she's claiming for her wall and floor. The customer hasn't provided any repair estimates yet and we can't continue analyzing the claim for now. Understandably so, you would like full value compensation for your precious valuables  but the adjuster will evaluate your claim based solely on the coverage you had for your move, including your family heirlooms. The adjuster cannot offer more extensive coverage than what their guidelines allow, had these items been protected with extensive or full value protection prior to the move this would not be a matter of discussion. We are not able to offer the compensation you are requesting as your claim was analyzed in accordance with your coverage is listed in your estimate prior to your move as Basic Liability Coverage and in your paperwork it specifies its coverage, it is the shippers responsibility to hire additional insurance, we are the moving company, we are not the insurance. Again, we can compensate you with the adjusters decision of $540 with no hesitation. 
  Please reach out to us if you need further guidance on this.
  

  Customer Answer

  Date: 12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a move from **************** using Adams Moving and Storage on 10/19/2023. I was promised that my items would be moved to ***** by the earliest date of 10/24/2023. As of 11/01/2023, I still DO NOT HAVE any items as they are still in transit. I have called **************** almost every day, and was notified on 10/30/2023 that my items would be delivered on Wednesday 11/01/2023. However, when calling **************** today for an ETA, I was told that the information I received on Monday 10/30 was incorrect and a date of arrival for my items has still NOT been scheduled. I have been living without basic necessities since arriving to my new residence on 10/22, and have had to purchase numerous replacement items that I was depending on the moving service to deliver to my new residence within the promised timeframe. It has been almost 2 weeks of living without my items, with NO IDEA when our items will be delivered.

  Business Response

  Date: 11/02/2023

  Dear *******, 
  We are very sorry to hear that your delivery time has not met your expectations.
  Your move took place on October 19th, with a requested delivery date of October 24th., delivery dates cannot be guaranteed at any point prior to the goods shipping for various reasons. We work with truck and driver availability, at times, we must wait for our drivers to complete other deliveries before we can load your goods on their semi truck. Due to DOT guidelines, our drivers can only drive up to 500 miles per day, your move is **** miles, this means your goods will take about 5 days for delivery once the goods are on the road. Your move date does not count. Also, your goods are shipped out on a shared truck and because you have a small move we must consolidate it with other customers heading in the same direction, realistically, your goods could not have been delivered by October 24th because other deliveries are made along the way.. With this said, your estimate and contractual agreement states that deliveries can take ***** business days due to the distance of the move. 
  Nevertheless, we understand the importance of communication, and our team has continuously reached out to you advising you we were working on dispatching your load, even if we did not have an actual date, we wanted to make sure you were kept in the loop. Today, you were contacted for an update, your goods have been shipped, because of the distance of the move, we are estimating delivery will be on Monday, your goods will be delivered within the contractual agreement.
  
  For your reference, your account reflects the following notes:
  
  11/02/2023 11:48:26 am ***** called cx to advise per dispatch goods have shipped for delivery. expect a call from driver
  
  11/01/2023 02:20:02 pm ******* Called Cx for follow up explained items are safe advised we are still waiting for Driver shipping window Cx understood
  
  10/30/2023 05:42:15 pm ******* Called Cx for follow up explained items are Safe Also per dispatch it seems shipping will be middle of this week Cx understood
  
  0/27/2023 11:23:07 am ******* called cx for follow up explained items are safe also waiting for driver to get an eTA Cx understood
  
  10/25/2023 07:55:54 pm ***** called cx to advise per dispatch goods shipping mid next week, we will keep posted. No answer left VM
  
  We are very sorry for any issues this may have caused and we hope this helps you understand the time of events for your move. 
  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20811278
  
  I am rejecting this response because: 

   

  your customer service representatives STILL did not have a concrete date for my to expect my items as of today, Nov 2nd. I am FIRST receiving this knowledge via your response to me via BBB. If I had not reached out to BBB, I am CONFIDENT I would have not received an ETA for my items. I am aware that there are limitations and restrictions for why my items may not arrive by the earliest expected date. My issue lies with the vague communication and unwillingness to give me an estimate on when to expect my items. It also lies with the fact that I was told on Monday 10/30 that my items would arrive Wednesday 11/01 however upon contact on Wednesday I was told that was not the case. My anger and discontent is not towards the **************** Representatives as I understand they are only able to work with the information given to them. However, my issue is with not receiving a clear ETA for when to expect my items. I have a life outside of sitting at home waiting to receive my items, and I have been unable to get things accomplished as I have been waiting for an ETA. I have also had to cancel travel plans, and now I have to cancel a flight on the estimated Monday my items with be arriving. I AM LOSING OUT ON A $500 FLIGHT BECAUSE I WAS NOT GIVEN A CLEAR ETA ON WHEN TO EXPECT MY ITEMS. Please put yourself in my shoes and imagine everything you own is in a truck and you are not notified of where your items are, or when they are arriving. And receiving phone calls from CSRs where the only information they are able to convey to me is that my items are in the possession of Adams. IT DOES NOT HELP ME NOR THEM TO NOT COMMUNICATE WHERE MY ITEMS ARE OR WHEN TO EXPECT THEM. I do not support your business practices, and the response I received was condescending. I dont care about the process of my move and I dont need it explained to me. What I need is a reason for WHY I was NOT GIVEN AN ESTIMATED TIME OF ARRIVAL AFTER CONTACTING YOUR CSRS FOR ALMOST A WEEK. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired them in ********** for a move to *******. I was quoted **** square feet and a price of $5,565.00 and paid my deposit to lock that in. Day of moving I was told I was over and charged $7,487.50 but in day of delivery I received a paper showing my lot was actually **** cubic feet so I was over charged. I contacted Legal ****** for assistance because I have Long COVID brain fog and followed their advisement to file the missing mattress and broken items with Adams (still no response to mattress and no payment for broken items) and the attorney sent a letter to Adams. I called to follow up that it was received and was told I had to go back to CSI claims and the claims said only one claim per move so I could not claim the overcharges. My attorney has not called back and I have no recourse to resolve on my own. They tried to give me other peoples items upon delivery so Im sure someone else had my mattress: they argued and lied to me about delivery date and it took over a month to get out items. Its been an absolute nightmare. I seek reimbursement of the over charged cubic feet and prompt resolution to the damaged items and missing mattress. Pleas help me! I have additional emails and texts if needed.

  Business Response

  Date: 04/16/2023

  This complaint is for another moving company with a similar name. The name of our business is ****'s Moving and Delivery Service, LLC and we are just a local company that only conducts services in the ******* ** area. We do not perform out of state moves. 

   

  I am happy to provide our HG number or ***** to prove this is not us. 

   

  Please let me know if you have any questions of need additional evidence that this complaint is intended for another business. We kindly request that this complaint be removed immediately from our account. 

   

  ***************************

  **************

  Business Response

  Date: 04/28/2023

  Dear Complaint Handler & *********, 
  We have reviewed your paperwork, as well as  your original quote, and account to better understand the issues you presented to us today.
  ********* is stating that she was overcharged and received a paper showing her lot was **** (in her attachments), the paper she is referencing is actually the original estimate printed, the ******* prints this for every move for every customer they complete, the customers final bill and breakdown of charges can be found in the Bill of Lading. We are also attaching the original estimate, Revised Estimate, and **** of Lading for reference and comparison. The other sheet she is referencing, also says that **** cf were the actual cf but this number is based on the original estimate. Under operations notes it states actual **** cf collect payment, customers are to cover the 60% payment of the estimate price on the day of the move, when a customer uses more space than the quoted price and have additional fees, usually they are required to pay the full 60% payment based on the revised estimate/price, but the customer did not provide any payment during pick up. Therefore, the ******* noted collect payment referring to the 60% payment based on only **** cf rather than the full **** cubic feet the customer occupied, our foremen are able to offer or make these decisions based on each particular case, in this case, our customer made the decision to mail in the full balance instead. 
  We definitely understand why the customer may feel she was overcharged, but we will be glad to break it down and explain how these extra charges were generated. We originally quoted the customer $5,565 total for ***** cubic feet of space at $5.00 per cubic feet based on an inventory of 122 items, Fuel Surcharge is calculated as10% of the total cubic feet price ($5,525), this charge was quoted as $552.50, the quoted price also included partial packing for 10 frames for $40.00 total, and she was offered $552.50 as a holiday discount, total moving estimate was $5,565 (please see the estimate attached). After reviewing the customers final inventory, we can confirm the customer took a total of 188 items, 66 items more than what she included in her inventory. The price of the move is not based on the number of items but rather the total space these items take, the quoted estimate was based on the list of items originally provided. With this said, in proportion 66 additional items can definitely impact the total space required to load the customers good, considering she only listed 122, this is an increase of ****%, therefore, the price increase is proportionate and accurate to the increase in price, it is important to mention the fuel surcharge is automatically recalculated at 10% based on the total cubic feet price. In the attorneys letter, the customer states that we are charging a fee that she was unaware of, respectfully, this is completely untrue considering this fee is included in the original estimate. 
  ********* also referenced the missing and broken items which she submitted a claim for, according to the ***************** Adjuster, the customer signed a settlement agreement for $72, we will make sure this is mailed out as soon as possible. Indeed, our customers can only submit one claim for their move, they are to include all requests in that claim.  We will be reaching out to other customers who were on the same truck as ********* to confirm if they indeed received her mattress, in the case it is located we will arrange pick up and redelivery of this item. 
  Delivery dates are not guaranteed as stated in our estimate, during reservation, during the final QA call, and on the paperwork signed by the customer. We are very clear about our delivery times because customers are shipped out in a shared semi truck, many factors can cause the delivery date to vary. We do ask the customer to provide us with an available date, our goal is to deliver on or AFTER this date but not before, our delivery timeframe is estimated **** business days from the date they provided us, in Christinas case, January 2, 2023 was the date provided. The goods were shipped out on January 14th, the goods were delivered a couple days later. We must make it very clear that the delivery timeframe starts from the requested delivery date, not the move/pick up date, therefore, the goods did not take more than a month for delivery. 
  In conclusion, the customer was not misquoted or overcharged, the customer took a significant amount of extra items that essentially and justifiably impacted her overall price. As a gesture of good faith, we have decided we can offer a refund for 50 cf at the original rate of $5 for a total of $250 if the customer agrees, this is all we can and will offer. As mentioned, we will work on locating the mattress she is referencing as missing, we will update her as soon as we have more information. We will have our ****************** mail out a check for the settlement amount agreed. Nevertheless, we apologize for the issues you encountered during your move. 
  
  

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 19597040
  
  I am rejecting this response because:I had agreed to accept the payment of $250.00, plus my aforementioned settlement for broken items, and still pending resolution of the lost mattress (we have waited for response from other clients since January) and I have no payment or follow-up. 
  Can you please assist with final payment and resolution from **** Moving? I have been very patient and would like to very much conclude all involvement with that company. I would like then to fulfill the payment promised and resolve the mattress as soon as possible.
  

  
  

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/07/2023

  Dear *********,
  

  We are sorry for any misunderstanding regarding the refund offer made in our previous response. 
  A refund for 50 cf at the original rate of $5 for a total of $250 is what we had offered considering you were unhappy with the offer made by CSI based on your coverage, your check was issued and mailed on May 30th. We will proceed to submit a second refund of $72, this is the settlement originally offered.
  
  All the best!
  

  
  

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 19597040
  
  I am rejecting this response because:
  There seems to be confusion; I have received the check #**** for $72.00 but not the $250.00 and the lost mattress has not been addressed to date. The company has been pending a response from other clients on the route since January. I wish to have this ALL resolved as soon as possible please. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/26/2023

  Dear *********, 
  

  We have issued a refund of $250 via PayPal for the adjustment promised on 50 CF. Refunds via PayPal usually ************** 5 business days back to the original payment method used to pay your initial deposit. 
  

  When you pay with your credit card, it usually takes up to 5 business days for a refund to complete. Some refunds can take up to 30 days, depending on the card company. Once reflected, you will be all set!
  
  All the best!

  
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company obtained my personal contact information without my permission and has repeatedly sent emails and texts and made phone calls soliciting their services. I have asked them to stop but they won't.

  Business Response

  Date: 03/08/2023

  This person has reached us in error. We are a local business in *******, ** and did not operate outside of the state. We have no record of ever doing business with this person locally. I believe they are attempting to complain about another business with a similar name operating in **********. Please remove this complain from our profile as it does not pertain to our business. If you have any questions, please reach out to me by phone or email. 

  - *****, GM

  ************

  *********************************

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19553443
  
  I am rejecting this response because:

  See attached email from the business.  I have more emails that I can send if needed.
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 03/15/2023

  Dear ******, 
  We apologize for any inconvenience this may have caused. We got your information because it seems you submitted your information looking to get a quote for a move. Nevertheless, we will remove you from our contact list immediately. 
  All the best!
  
  

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:09/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired a moving coming out of ********** to delivered our item to *********. THE company change prices on use a few times, then we paid a security deposit if Items were lost of broken.some item were delivered to our distation.When I reach out to the compay I filed a lost and broken report with the company.Their respnd we have check with all out c customer to see if they have your items and our department will call you back about your loss or broken items now when I call the phone is disconnected and no one has reads applied to.I went face book their someone will talk with you to set up a delivery but if you ask about your items no reply. I FILE WITH THE ATTOERNY Gernal off as well .They said reach out to your company. If your not the correct company please let me know to I can file with so I can get my item or be reimbursed. THANKS. **************************** *************************************************************** *************** ** DOT: ******* MC: *****. **************************** *************************************************************** *************** ** DOT: ******* MC: *****

  Business Response

  Date: 09/07/2022

  Hello ****************,
  
  
  I am sorry you are having a hard time reaching someone but we checked our lines and our number is not disconnected. The best number to reach us at is: ************ or email ***********************************************
  
  
  Regarding your move I would like to address the 2 complaints you mentioned:
  1. Price change
  2. Loss or damaged items 
  
  
  Price Change:
  It looks like the last estimate we provided you before your move date was for 750 cf for $4867.50 and this is in fact what we charged. Nothing more nothing less. 
  If you are referring to a previous estimate you received  when you initially had contact with our office, you most likely got an estimate for the list of items you provided to us and then re-did your list with a representative which resulted in the change of the price. All this was done more then 2 weeks before your scheduled move. At any given point you could have told us that you do not like the estimate and prefer to go with another company. You had more then 2 weeks in March to do so. 
  
  
  2. Loss and damaged items 
  I am sorry that you experienced loss and damage we make great effort to try and locate mis-delivered items and succeed in many occasions. In your case it looks like we were not able to locate the missing items. I will email you claims information with instructions on how to file a claim for any of the loss and damages. Please let me know as soon as you file that claim so I can help push it through and expedite it for you since you moved a while ago and I would hate for you to have to wait for them to process it for a while. (Please check your spam for my email as sometimes it ends up there)
  
  
   Hope this helps!
  Heather