ComplaintsforComfort Inn Denver East
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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I WANT A REFUND FOR ONE OF THE ROOMS FROM THE COMFORT INN AS WE SUFFERED AN INJURY DUE TO A METAL *** STICKING OUT OF THE *** THAT INJURED OUR **************** HAD TO COME AND PRY THE *** BACK IN PLACE. THE STURDY METAL *** WAS HIDDEN UNDER-NEATH THE *** SKIRT AND WE DID NOT NOTICE IT UNTIL MY FIANCES FOOT HIT IT AWAS INJURED. i HAD TWO ROOMS- I ALSO HAD TO CHANGE ROOMS THREE TIMES AS THE OTHER ROOMS WERE CIGARETT SMOKE INFESTED- I WILL PAY FOR ONE OF THE ROOMS BUT I NEED A REFUND FOR THE OTHER DUE TO THE ISSUE BEING THE HOTELS FAULT- I WAS OFFERED POINTS AND GIFT CARDS- BUT WHEN I APPROACHED THE SERVICE DESK NONE OF THE *** KNEW OF THE ISSUE RESOLUTION AND DISREGAURDED THE ISSUES. NP- MY RESOLUTION IS FAIR FOR THE REFUND OF THE HAZAROUS ROOM WITH MY PAYMENT FOR THE OTHER ROOM OF OCCUPANCYInitial Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
From april 30 to april 31 ****************************** room 243 and about half way through the night i woke up to use restroom and when i turned on the light there was a big cockroach on the nightstand. I told the front desk about it and then a housecleaner came and took a picture and i was told a supervispr woild be on touch but i havent heard from anyone. The hallway reaked of bug spray too and it caused my asthmato flare up. I think i should be credited a night stay at a different comfort inn and make sure it has a hot tub and swimming pool because thats why i go os so my son can swim. Thanks so much and have a great day. My email is ************************* and my cell nimber is **********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.