Business ProfileforRichmond American Homes

******************** is a great neighborhood, but Richmond American Homes are not a great homebuilder. From the start when they poured the wrong basement floor plan and they had to dig up the concrete to fix it, now the concrete slabs in our garage have been sinking at an alarming rate. They won't even send someone out here to inspect the failing concrete. We've been told by concrete lift companies that the entire garage should have the concrete removed and re-poured. This is an issue a 3 year old house should not be having especially when paying over half a million dollars for a home. They say it's not structural or a safety hazard so it's not covered by their warranty. The steps leading into the house from the garage are floating 4 inches off the ground because the concrete is failing. That seems like it could be a safety concern to me and to visitors at my home. I've heard of other neighbors having the same problems and even Pulte Homes owners, but Pulte Homes stepped up and actually took care of the concrete issues for their customers. The fact that Richmond never sent anyone to our home to just look at this enormous problem was a huge slap in the face. The closing of our home was also a horrendous experience. We were told it would be a couple weeks before our closing. All of a sudden on the last day of the month we were called by our Richmond sales associate while we were both at work and were told we had to close that day and could not reschedule. We both had to frantically leave our workplaces and race down to their closing office. We had to bend backwards for Richmond that day to help them meet their end of month revenue target, but they can't even come inspect our failing concrete that I've been trying to get them to resolve for several months now. I'm hoping this review will get Richmond Homes to come out to my house to take care of a major flaw and and do the right thing for one of their early customers in ********************.