Reviews

Review Details

• Review fromBrenda M

  Date: 04/17/2025

  5 stars
  Very supportive with insurance claims and guidance with residential needs
  

  Elite Construction

  Date: 04/18/2025

  ******,

  Thank you for taking the time to respond publically.  

  It was a pleasure to work with you and we hope to complete many more projects with you in the future.

• Review fromVictoria M

  Date: 04/17/2025

  5 stars
  Excellent customer service and forthright communication with Elite Construction. I recommend using them.
  

  Elite Construction

  Date: 04/18/2025

  ******

  Thank you so much for choosing us to complete your new kitchen!
  It was a pleasure working with you and I hope you enjoy your new space for many years to come!

• Review fromRachel M

  Date: 04/17/2025

  5 stars
  Great starting point for any type of project - they will ensure you are taking care of.
  

  Elite Construction

  Date: 04/21/2025

  Thank you ******!

  It was a pleasure working with you.

   

• Review fromRyan R

  Date: 04/17/2025

  5 stars
  ******* is very knowledgeable and so great to work with!
  

  Elite Construction

  Date: 04/21/2025

  ****,

  Thank you for taking the time to call out a great job by our employee, *******!

  We appreciate the feedback!

   

• Review fromBrenda D

  Date: 03/21/2025

  5 stars
  Worked with ***** ******* for 2 years, trying to get the insurance company to pay for my roof. Thru complaints filed, misunderstandings, stalling officials, poor communication issues, and manipulative insurance employees, I finally got my new roof!! Thank goodness for ***************** Adjusters, Elite Construction, and ***** *******..
  

  Elite Construction

  Date: 03/22/2025

  Thank you for your kind words!

  It was a pleasure working with you

   

• Review fromDebra M

  Date: 08/29/2024

  5 stars
  Wow! After 5 or 6 months of negotiation, my insurance company fully covered my roof claim. This is all due to ******* ******** and ********************************* We started out with the insurance authorizing the replacement of 5 shingles. ********* photographs, videos of attempted repair, meeting the adjustor on the roof, and I can't even count the number of phone calls and emails back and forth (and fighting for every little thing) with insurance company's adjustor that was responsible for making the decision (or not, as in our case). ******* advocated geting another adjustor on the case who ultimately approved a full roof replacement. What a miracle worker he is! While all that was going on ******* recommended getting started on the project so we didn't end up at the end of the queue after the big hailstorm in ****** this past Spring. The roof is on, the solar removed and reinstalled. All in all a wonderful result! Thank you ******* and Elite team!

• Review fromDeborah M

  Date: 07/08/2024

  1 star
  We had a huge kitchen remodel through an Insurance claim and used Westhill to connect us with Elite Construction. Our work was completed by Elite Construction last year and we had issues during that process (had to have them reinstall our sink faucet. Our dishwasher also had to be installed twice because it was installed incorrectly, flooring had to be fixed, trim, etc) as well as two major issues with the work theyve done since its been completed. A few months ago there was a significant slow leak discovered due to their incorrect installation of our new fridges water line which damaged our new flooring, basement ceiling, drywall, etc While Elite said they were going to complete the repairs in two days, it took two weeks before final walk-through. I asked for all plumbing and appliances to be checked at that time as well.Today while doing dishes, our garbage disposal piping connected from the wall into the garbage disposal became uncoupled. Water leaked out of it and filled out bottom cabinet, leaking behind the dishwasher, and onto our new kitchen floor. While cleaning up the gallons of water that leaked through my base cabinets, the entire pipe (still connected to the wall) simply fell out of the wall- It was installed so poorly! We have asked for a third party to come in and make repairs as we cannot trust anyone Elite sends and are requesting Elite cover the cost.
  

  Elite Construction

  Date: 07/09/2024

  Dear *******,
  Thank you for sharing your feedback regarding your experience with Elite Construction. We sincerely apologize for any inconvenience youve encountered during your kitchen remodel. As a company committed to quality workmanship, we take your concerns seriously.
  
  We acknowledge the issues youve raised, including the incorrect installation of appliances, flooring, and plumbing. We deeply regret any inconvenience this has caused you. Rest assured, we are actively reviewing our processes and working to improve our services.
  
  Regarding the recent incident with the garbage disposal piping, we understand your frustration. We have offered to make the necessary repairs but you have declined.
  
  At Elite Construction, we value our clients and strive to provide exceptional service. We apologize for falling short of your expectations and appreciate your candid feedback. If there are any additional concerns or if youd like to discuss this further, please feel free to reach out to our customer service team directly.
  
  Thank you for choosing Elite Construction, and we hope to regain your trust in the future.
  
  Sincerely, Elite Construction

• Review fromKatherine G

  Date: 09/29/2023

  1 star
  Don't use Elite Construction. They do not communicate well, don't tell the truth, and are bullies. Company emailed me Thursday evening saying roofing material and job was to start on the following Tuesday. I had never signed off on the cost of the roof, the color of the shingles, or god only knows what other work they were expecting to do. In August contractor said he would get me a contract to sign, but never did, so I figured they were waiting on me to finalize the scope of the project I wanted done. When I said I was not ready for the roof to be done, I was told I had already signed a contract and that they had already ordered the materials, so it was still on the books. They were so persistent that they were coming on Tuesday, I asked if I needed a lawyer and asked for a copy of the "contract" that I had signed. When I pushed for a copy of the contract, they had to admit they did not have it. As for the insurance company, I told Elite that I needed the some of my siding and a sliding glass door replace and they said they would work with the insurance company to get it covered. When I asked for status update, they said they asked the insurance company for the repairs, and it was denied. I called the insurance company to understand the denial, and the insurance company said they had not denied the siding or door, only the extra money Elite had asked for the roof. After working with the insurance company, I was able to get more money for my siding and door, even though Elite supposable could not.When the company first came out, they asked me to sign a form they said they needed in order to talk with my insurance company. I did not get a copy of this form. This is what they were using to try to scare me into letting them do my roof. What a horrible experience.
  

  Elite Construction

  Date: 10/04/2023

  We would first and foremost like to extend our sincere apologies for any inconvenience or misunderstanding that *** have occurred. At Elite Construction, our core value revolves around delivering the utmost quality service to our clients. Ensuring clarity and transparency is paramount, and we truly appreciate you bringing your concerns to our attention.
  
  To address the specific points raised:
  
  Insurance Communication: The process of communicating with insurance agencies can sometimes be complex, with various adjusters having different preferences on their interaction with contractors. We strive to be diligent in our communication to ensure that all relevant information is presented for claim assessment. In this instance, while we might have experienced challenges with a particular desk adjuster, we are pleased to know that they rectified their oversight with your claim. The intention was never to neglect our responsibility, and we regret any misinterpretation of our actions.
  
  Contingency Agreement: We understand the confusion surrounding the "form" or contingency agreement you mentioned. A copy of this document, which was signed by a previous employee, unfortunately did not get uploaded to the file, causing some of the subsequent misunderstandings. We acknowledge this oversight on our part and have since taken measures to ensure such lapses do not occur in the future.
  
  Penalties and Contract Provisions: Our agreement provisions, including penalties post the 72-hour window, were implemented to safeguard the interests of both parties, given past experiences with unscrupulous clients. We recognize that these clauses *** seem stringent, but they are there to ensure fairness and trust in our business transactions. Nonetheless, in your case, recognizing the situation and the absence of the signed agreement, we have waived the penalties.
  
  Permit Fees: The only request we have made is related to the permit fees. These fees are non-refundable expenses incurred on our part. We humbly request understanding on this front as this is a standard practice in our industry.
  
  In conclusion, at Elite Construction, our reputation is built on trust, transparency, and delivering quality. While we deeply regret the present situation, we are committed to rectifying it and ensuring that such instances are avoided in the future. We are keen to open a direct line of communication with you to further discuss and resolve any lingering concerns.
  
  Thank you for your understanding and patience. We value your feedback and will work diligently to restore your trust in our services.

• Review fromAnne W

  Date: 08/08/2023

  1 star
  Really not sure what to do at this point - Ive had a really bad experience with this company and cant get in touch with them any longer. We had a rep come out on June 30 to assess damage from a flooding incident and today is August 8 and I still dont have a quote. They told me that it could take a long time to go back and forth with insurance, so I gave them the benefit of the doubt with how long it was taking to hear back. I finally heard from my insurance adjuster on 7/31 that they received no quote. I called my rep on 7/31, got an answer, and asked him to resend it to my adjuster and cc me so I could see it come through - he said he would by end of day. I didnt hear from him that day, gave him until end of day the following on 8/1 and got a voicemail. Texted him on 8/3 to ask if everything was ok, that Im still waiting. I finally called the main line on 8/4 to see if I could get information any other way. (Keep in mind, our basement is a disaster for over a month with no progress while I patiently waited for them so to their job). I talked to the owner of the company who insisted Id hear from my rep that day - I did not. I called again on 8/5 and talked to the owner again, he said hed get right on it. I gave them one business day and now called again twice on 8/8 and my phone call wont go through anymore. Im at a total loss what to do at this point. I was hoping this was just an accident and we could get back on track, but at this point I feel like Im being ignored on purpose. All I want is my basement fixed, and I cant even get a call back from these guys.
  

  Elite Construction

  Date: 08/09/2023

  ****

  Your insurance claim was cancelled by your insurance company and they asked us to close our file.  The claim is also not in your name which may be causing confusion with your insurance company.

  The program (Briteserve) is supposed to inform you when this happens and we are to stop all communication per our contractual agreement.

  If you would like to call me to discuss further I am happy to explain further.  Please call the office at **************

   

   

• Review fromjoyce m

  Date: 07/28/2023

  5 stars
  ***************** is the most wonderful person to do business with. He is so informative in explaining every detail about the the job that you need done. Honest contractor **** goes out of his way to explain all aspects of your project. I cannot thank him enough for the effort he made to make you understand what the cost, timing, help with insurance issues, and all questions when you do not understand the process of dealing with the ins carrier. This company is the , BEST! hire them you will be very happy, they are all kind wonderful people to do your home projects *** and ***********************