Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around refund issues, customer services issues, billing and warranty issues. Regarding customer service issues consumers allege that receiving a response from the business via phone and email is difficult. Consumers also allege this company does not provide refunds when the product is returned. Additionally, consumers claim that they believe they are signing up for a onetime purchase and find that they have signed up for a subscription, oftentimes being charged more than what was expected upon initial purchase. Lastly, the business states a 100% Money Back Guarantee, which consumer allege is not being honored.
On March 28, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24, 2020, BBB has had no response.