Customer ReviewsforAll Copy Products Inc

I would give this organization 0 out of 5 stars, if it were possible. This organization is NOT an honest and transparent org to work with. They bought an older contract from a previous organization we did business with, and later reached out to our team of new staff persons to try to upgrade us to a new machine, before our older machine would be decertified. We asked for the original contract to look at it, and didn't receive it until months later, after we asked numerous times. We have a contract with another provider, at another ********* **** made it clear that we didn't want to upgrade our machine until it was closer to the time of it being decertified, and to allow the current agreement to expire the following February 10, 2024. The salesperson said he understood, no problem. He ignored both requests and our agreement was auto renewed without our knowledge. When we reached back out in February to ask about the exact expiration date was on our contract, (we were also going to move to a month-to-month agreement, until one of our other locations was ready to move over to the other provider as well. He informed us it was automatically renewed in last November, and that we didn't notify them in writing 90 days prior. When we challenged this with proof from our email conversations to terminate the contract, he stated that we didn't ask for a non auto-renew in writing. That we didn't notify him, and it wasn't ACP's responsibility to terminate the agreement, and we needed to reach out to another organization, FP Mailings, ***. This is a very bad business practice. They didn't notify us that we had to connect with another organization to cancel until after multiple conversations. On a good note, we reached out to FP USA, and there was no issue in cancelling our agreement. ACP is not operating in an honest and transparent way. They are more interested in aggressive upselling than customer experience, and it seems, to try to dupe their customers.

All Copy Products has been working directly with the customer in regard to this issue and have provided more training to ensure a more satisfactory solution for all customers going forward.  We apologize for the inconvenience and appreciate the customer reaching out to us on this matter. 

Can't get the billing right. Threatening phone calls when it's their fault.Stay away!

We greatly apologize for the lack of resolution on the customer's invoicing.  If they can please contact us at ****************************************** with the account details, we will review and provide further assistance. 

They didn't provide the service agreed to under our copier maintenance contract and continued to charge us even after the copier died and was hauled away. We repeatedly challenged the ******** they were sending for a copier that they failed to fix under our agreement and we were continually billed for service they did not provide.We finally paid the bills and let them know that the BBB would be receiving our review of their business. Their business practices are unscrupulous to say the least and border on fraudulent.

I appreciate them resolving this situation and refunding our final payment at the end of our copier's life.