ComplaintsforAlpine Custom Concrete, Inc.
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Alpine Concrete installed a driveway, garage floor and an extension of the sidewalk next to the driveway around March of 2022. I then contacted the company on May 3, 2022 to let them know that the sidewalk extension they had poured was starting to spall. ********************* replied that it would be best to give it more time to see if the spall area would get bigger. I checked back in with **** on November 1, 2022 to let him know that it didn't appear that the spalling was getting worse and asked if he could set up a time to come to the house and complete the repair of the sidewalk. Then several text messages were exchanged from November 2022 to August 2023 between *************** and myself asking when he would be coming to fix the spalled concrete. **** would generally say that he was busy working on another project but that he hadn't forgotten and would get it taken care of. Final text message I sent to ********************* on August 24, 2023 went unanswered.I would simply like for Alpine Custom Concrete/********************* to honor their promise and repair the section of concrete that has spalled. It isn't a very big area - approximately 3 feet by 4 feet.Business response
09/06/2023
I have been in contact with the Owner, ********************* and have committed to fixing the area.Customer response
09/06/2023
Alpine Custom Concrete needs to specify the DATE they plan to fix the concrete and keep that date without delay pleaseCustomer response
10/03/2023
Alpine Concrete did finally complete the concrete repairs on 9/22/23
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.