ComplaintsforCitywide Banks, a Division of HTLF Bank
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Complaint Details
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Initial Complaint
06/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I opened a savings and checking account with ********************. I am a full time pre-law student and the sole caretaker of my 83 y/o father following 2 strokes in Nov. 2022. I used my account at ********************** to provide for him and for school. On 1 occasion I had a payment for a hotel in ******* during my dads stroke, but the hotel was unsafe and had no lock on the door, thus I did not stay, and I had a charge for telehealth. When I inquired to dispute the charges I was advised to do stop payment. I did as advised, and was still charged plus a $35 fee from Citywide for both. The bank refused to help with this matter. My priority was my dad and to avoid having to deal with, in my personal opinion, a shoddy banker (not bank) I moved all $ from checking to savings and added money into checking ONLY to make a purchase. Each transfer was a $15 fee and I was not aware of this fee at the time, primarily because in the paperwork the terms withdrawal and transfer are used separately (not interchangeable) however the movement between 2 accounts is referred to as transfer and the fee is excessive withdrawal. The fee was taken from my savings, therefore, I was not aware of this. Ultimately, I had 67 $15 fees that cost me $1005!!! I called to discuss because the bad advice had inadvertently caused me to transfer money in this way and was hoping to come to some resolution. The banker took weeks to return my phone and 2 statements were made; 1. It is the reserve not the bank charging fees 2) when I informed her of the resv. Removing that fee (she was not aware of any of this) stated the fee was reinstated by the res. *** been 2 months, I have YET to receive a call back from the manager despite multiple attempts, and was informed wrong 3 times!!! Now, and I am unsure if its even legal, but I can not access my account to get documents of proof without signing a contract in which states I cannot dispute any service provided by Citywide, Im unwilling to make that agreement! I just want help!Initial Complaint
10/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My debit card has been nerfed. I got a new one from inside the local branch and its still nerfed. They claim the freeze is from a transaction dispute that was never filed. So a new card with new numbers is nerfed and frozen because an old card had a transaction dispute. I have taken every avenue of customer service to get the debit card unfrozen. I have gotten a new card, I even made sure there is money in the account. Financial institutions should be held accountable when things like these happen. My desired outcome would be for the debit card issued from within the local branch be unfrozen. It is childish that they have done this as I was able to make a atm withdraw by calling customer service but the local branch methods all lead to a declined card even though there is money in the account.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.