Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/2024 I heard an ad on the radio from McCloskey Motors they will give me ***** for a trade-in and I saw a 2021 *** **** listed for ******. I traded in my 2006 ***** gt with 1800 worth of new tires and rims alone from discount tire and paid ****** down in cash. My paperwork I signed i was not given any explanation of anything as it was close to closing time for the dealership and the salesman, ***** *******, rushed me thru signing the contract! My paperwork has the *** **** listed for ******! And the 4000 trade-in was a lie. That's how much their "service contract" cost, $*****. I'm paying ****** for a car listed for ******! And gave them my perfectly running ***** gt trade-in! If they would've sold me the car for ***** and I traded in my car for 4000 and paid ***** cash I shouldn't owe anything. They falsely advertise the price of their vehicles and their 4000 trade-in is a scam to lure people in. I've had trouble with the car from day one. It's been in the shop 6 times already. I pray that mccloskeys will promise what they advertise and redo my contract with the correct figures. they took my entire savings and a good car from me for this 2021 *** **** that I'll be paying on for 72 months, a total of ******.00.

  

  Business Response

  Date: 07/15/2025

  ****: ******* **** and BBB,
  Thank you for reaching out and sharing your concerns. We understand how important it is to feel confident in your purchase, and we take all customer feedback seriously.
  
  I reviewed the details of your transaction and would like to clarify a few important points:
  * Vehicle Advertised vs. Vehicle Purchased: The advertisement and vehicle you referenced in your message, stock #******, is not the vehicle you purchased. Your paperwork reflects the purchase of a different vehicle, stock #******, which has a different price and equipment package. It's possible this confusion contributed to your concerns regarding the pricing. (Article Attached)
  * Trade-In Allowance: You traded in a 2006 ***** with ******* miles. As advertised, we provided a $4,000 trade-in allowance for your vehicle, which was applied to your purchase. This promotion was honored and reflected accurately in your paperwork. (Article attached)
  * Service Contract: The purchase of a service contract is entirely optional and not required as part of your vehicle purchase. We offer this opportunity to every customer to help protect against unexpected repair costs. The choice to include this coverage was yours, and it would have been reviewed during the signing process. (Article Attached)
  * Vehicle Condition and Service History: Our records show that we have seen your vehicle for routine maintenance, a brake concern, and a check engine light concern. We verified that the brakes were functioning properly at the time of inspection and were unable to duplicate any issues with the check engine light. We encourage you to continue bringing the vehicle in for service if any further issues arise, as your satisfaction and safety are very important to us.
  
  We want to ensure everything is transparent and accurate. If you would like to review your contract or have additional questions, we welcome you to contact our management team directly. We're here to help.
  
  Sincerely,
  **** ********
  

  Customer Answer

  Date: 07/20/2025

   
  Complaint: 23533049
  
  I am rejecting this response because:if I didn't have the correct car it was still in the same price range because they had 3 *** ****s on the lot that day and they were all 3 around *****. That is a significant difference from *****. Like I said I was rushed thru the signing of paperwork and the ********************************************************************** I wouldn't have got it. They are not transparent at all. I found out on Carfax that my *** **** has been involved in TWO accidents as well. That was not told to me. I told ***** about the grinding of my brakes the day after purchase. I repeatedly tried to get this issue resolved to no avail. Now they are saying I'm responsible for rotors. But they knew I had complained about this for 6 months and did nothing, except install pads which wasnt the problem.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/22/2025

  To clarify once more, the vehicle you referenced in your original complaint and briefly in in your recent message is not the vehicle that was purchased. The Kia **** you purchased, stock #******, had a different price and vehicle history than the one you included with your complaint. While we did have multiple Kia ****s in inventory at that time, each vehicle is priced individually based on features, condition, mileage, and market value. These details were disclosed on your buyer's order and supporting documentation at the time of sale.
  
  Regarding the service contract; we make every effort to explain optional products  thoroughly during the contracting process, and it is never required to purchase additional coverage. The service contract was signed and included at your discretion, and its cost was clearly itemized in your purchase documents. 
  
  As for the brake concern, our service team did inspect the vehicle and advised that all met guidelines at the time of last inspection. We did not find any evidence of a safety issue. As with all wear-and-tear components, responsibility for future maintenance, including rotors, falls under routine ownership unless covered by warranty.
  
  Finally, with regard to the vehicles history, we encourage all customers to review the ****** report we provide prior to purchase.  I have attached the signed copy where every page was signed by the customer acknowledging the condition of the vehicle at the time of purchase. If you have further questions about the report, were happy to review it again with you.
  
  We remain committed to clear communication and transparency, and we respectfully maintain that all aspects of your purchase were handled in accordance with dealership policy and applicable laws.
  
  Thanks,
  **** ********

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23533049
  
  I am rejecting this response because:kia souls for 2021 at the time of purchase even with all features never listed over *****! Come on, find my car stick # please and let me see it. Carfax report wasn't signed by me the customer on last page where it clearly states customers signature. Yet, funny how my signature is on other pages either in black or blue ink and all signatures look different. I was not explained to about the service contract because if I had known it was optional I would not have bought it. Also, if I had known car was in 2 wrecks I wouldn't have bought car. Brakes were grinding from day after I bought it and I let ***** ******* know. Yet, even so y'all kept making up reasons to not install rotors until 6 months into it then all of a sudden y'all admit it needs rotors. And I would be responsible! I realize I signed the contract, but I was under duress and rushed. As it was near closing. You are not transparent. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle here at within 3 day the motor locked up because the oil filter came loose. They fixed it but after they putnin a used motor. Was still having issues. They had to replace the thermostat because it was either heating up too much or would not keep temp. They itnhad an oil leak from the pan, they claimed that we bottomed out with it but the oil pan had no damage at all. Then the motor started knocking. . Theybwont warrenty the motor out even though they claimnitnhad warrenty. Nothing but issue with the serbice department with this car.

  

  Business Response

  Date: 10/17/2024

  ******* ******* (hereafter "Customer") purchased a 2006 Kia ***** ***********************************, with ******* miles, from McCloskey Motors (MMI) on 4/17/2024. The vehicle was sold AS-IS with no warranty.
  

  On 4/22/2024, with ******* miles, Customer brought the vehicle in, stating it would not start. As a goodwill gesture, MMI installed a used engine. On 5/11, at ******* miles, Customer returned with a check engine light indicating a possible thermostat issue. No fault was found, and no repairs were performed. When the issue reappeared on 5/20, MMI replaced the thermostat at no charge, even though it had already been installed during the previous engine replacement.
  

  On 6/28, at ******* miles, Customer reported the engine was burning oil. MMI topped off the oil and inspected the engine, finding signs of oil burning but no significant leaks or codes in the system. Customer was advised to return after 500 miles for further evaluation. On 7/5, at ******* miles, Customer returned, and the oil level was slightly low, which MMI addressed. Another return was recommended for further monitoring.
  

  On 7/9, at ******* miles, Customer reported an oil leak. Upon inspection, *** found evidence that the vehicle had bottomed out, damaging the oil pan seal. The oil level was slightly low, but Customer insisted on driving the vehicle despite the issue.
  

  On 9/19, at ******* miles, Customer reported engine noise and that the engine had stopped. *** verified the oil level was full and recorded the engine running without any system codes. Customer claimed to have recently changed the oil and installed a new radiator. The third-party warranty provider declined the claim due to melted heat tabs indicating overheating, and the engine warranty had expired at ******* miles.
  

  *** will not provide further repairs at no charge as the warranty has expired, and the third-party warranty company declined the claim due to negligence.
  For further questions, please contact **** at ************.

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22398707
  
  I am rejecting this response because: the vehicle oil pan has no damage to the pan  from what they state was bottomed out  The little scrap they saw was on the frame and not the oil pan. And was the engine is above the oil pan. This dealership has a history of not honoring their warranty process or even taking care of customers. The oil filter was left loose when we bought the car which is on the dealership as they performed the work. And the dealership did not want to take care of issue when first got the car back from when they installed engine with the issue what brought up. They replaced the thermostat because it was bad. The vehicle heated up within first few weeks of getting vehicle back. 

  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 10/29/2024

  As mentioned prior - On 9/19, at ******* miles, Customer reported engine noise and that the engine had stopped.

  MMI verified the oil level was full and recorded the engine running without any system codes. Customer claimed to have recently changed the oil and installed a new radiator. The third-party warranty provider declined the claim due to melted heat tabs indicating overheating, and the engine warranty had expired at ******* miles.

  The warranty company is a third party and declined the claim. 

  *** will not provide further repairs at no charge as the warranty has expired, and the third-party warranty company declined the claim due to negligence.
  For further questions, please contact **** at ************.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 ****** Altima S (white) vehicle from ******** motors in **************** a couple months ago. They had showed me a 11% interest but then the next day the auto finance company had told me it was 20%. I had never seen 20% at all in the buying process. The dealership put new pads on bad rotors (which their technician had told me they needed to replace) his name was ******. They lied 3 times about changing the rotors. Sent me on my way. When I asked for the inspection that the dealership had to do by LAW, they told me it was private information and wouldn't show me what they did when they received the vehicle. I was told by ***************** that the vehicle had been in any accidents but find out its been in 2. Time brown at sales had told me that ******** would honor fixing the unsafe brakes but they never did and i made 3 trips for service, ******** requires every dealership to inspect vehicles for safety and replace any unsafe issues. This car was not inspected or fixed upon re sell and the dealership is doing very unsafe and un-ethical selling. I've heard this from mechanic shops, other dealerships and other people since i bought the car from there. PLEASE HELP. I have recorded calls and texts if i need to provide them.

  

  Business Response

  Date: 06/18/2024

  This is in response to the customer complaint and allegations submitted by ******************* (hereafter "Customer") pertaining to his purchase of the 2020 ****** Altima, vin#***************** (hereafter "Vehicle") purchased from McCloskey Motors, *** (hereafter "MMI") on March 29, 2024.

  The Customer alleges an 11% interest rate, this is not correct. His rate is and was quotes at 21% (please see attached State Disclosure). This is the rate he qualified for, and is the same rate offered and disclosed on his contract. Not his initials and signature on the State Disclosure throughout.

  MMI did not change brake pads or rotors. MMI did not make this claim. MMI, as a courtesy because Customer was complaining of squeaking, performed basic inspection and noted that brakes, pads, tires were within safety guidelines. MMI did this courtesy inspection on 3/30/2024 and noted that all items still withing guidelines. Customer was not charged anything for this inspection. MMI does not provide an inspection sheet by default, nor is there any required by law as the customer claims. While we do inspect each retail vehicle for safety, there is no overarching guideline or law for used vehicle safety inspections in *********

  Customer made claims that the vehicle had been in multiple accidents. Pleas see the attached AutoCheck, which was signed at the time of sale on each page, noting no accidents. I just today pulled a CarFax on the vehicle, and at the time of this writing, ****** also shows no accidents reported.

  As you can see by the attached documents, the claim that MMI is selling unsafe vehicles or practicing in unethical behavior is false. If additional information is needed please feel free to reach out to us.

  Thanks,
  *************************

  **********

   

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2019 Audi Q8 from the dealership on 3/8/2024. Problem 1- the night we drove it off the lot we heard hard brake squealing, called dealership on 3/11/2024 and manager said to bring it in and theyd look at it. Were not able to do so, due to work.Problem 2- 3/25/2024 Girlfriend takes vehicle to work after getting a mile away from the house a drivetrain malfunction issue dash message turns on. Being a mechanic myself I take the vehicle to work to read the the ob2 for codes. I find 5 pages worth of codes involving major computer communication issues, misfire codes and turbocharger bypass performance codes. All codes that cause great concern.Problem 3- take vehicle to dealership in hope for help on this new to me vehicle. Vehicle is delivered to service with the promise to help the best they can. The next day I get a call from service explaining they do see the damage on the brake rotors and got vehicle to make noise 2 of the 4 times theyve driven it. (Verification and diagnosis of complaint) also stated they read the ob2 for codes and saw the misfire, turbocharger bypass and BUS communication issues and then noted that they spoke with Audi and there is a TSB for a computer update that could fix these issues.(verification and confirmation of diagnosis again) So I asked if these could be fixed since vehicle was sold with these concerning issues. After 2 days no call back, I called and was told by service mgr that sales has to approve any repairs and then called sales and was told by sales manager that once its off the lot its no longer their problem and they were not going to help, leading to a he said/she said argument with no fix. I picked up vehicle, brakes make continuous noise at lower speeds pulling up to every stop now and vehicle runs like it has no power. Then I left a ****** review where respondent denies that there was any issue with vehicle period.

  

  Business Response

  Date: 04/05/2024

  To whom it may concern,

  This is in response to the complaint submitted by ********************************* (hereafter "Customer") on the purchase of his Audi Q8 vin# ***************** (hereafter "Vehicle") from McCloskey Motors, *** (hereafter "MMI"). The Customer purchased the Vehicle as mentioned on 3/8/2024 "AS-IS." (see attached Buyer's Guide signed by Customer.) Customer returned to MMI on 3/25/24 with complaints of squeaking brakes and dash lights/safety codes. MMI's ************** inspected the vehicle at that time and there were warning lights or codes present. MMI checked the brakes and advised they are at 8 mm which is within safety standard. There were no safety concerns or repairs to approve as the customer asserts in their complaint. MMI did not charge Customer for Safety inspection. 
  
  MMI will not perform any additional requested work or repairs as mentioned there were not safety concerns present when MMI inspected vehicle last. If there are further questions, please feel to contact me at ************

  Thanks,
  *************************

  General Sales Manager

  McCloskey Motors

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21507544
  
  I am rejecting this response because: As you are correct that the brake pads were at 8mm, the brake pads are not the only part of a brake system, other parts such as brake hardware, brake rotors or brake caliper could have been the issue. I did the work my self, replaced the pads and hardware to find that the hardware WAS THE ISSUE causing the noise and damage to the rotor. 
  

  also, the pcm codes are definitely an issue and with a small effort in research, you can see that those codes cause the vehicle to shut off, misfire, run rough and few other problems, which could be a huge Safety concern if this issues happens in an intersection or while on the freeway etc. all I ask is you pay for the pcm update which I was told was an hour of labor by Audi Of ****************. Mcloskey should look for a new general manager or repent and the current one because customer service is disgustingly horrible and its sad that 2 weeks after buying a vehicle I have to put money into a vehicle that is not basic maintenance or mileage concerned, more like something with a national technical service bulletin with plenty proof of an issue.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,I recently bought a vehicle from the business on April 29th, 2023. During the sale, I was not provided a Carfax and was told there were no accidents to the vehicle. However, after two weeks of driving, I noticed my TPM warning light would not turn off. Shortly after that, I noticed a leak in one of the tires and took it to ********* for inspection. It turns out there was an illegal patch of the tire which had not been reported to me during the vehicle purchase. Further investigation revealed the vehicle had three accidents from the Carfax report I purchased separately. Furthermore, I had been told by the salesman the vehicle had been owned by rental companies, but there is no information to show this was true. I feel I have been deliberately misled by the company. Finally, I was told I had a bumper to bumper warranty on my vehicle, but upon speaking with the finance manager yesterday he stated such a thing did not exist. If I had known these issues beforehand I would have refused to buy the vehicle. Speaking with one of the car salesman about a possible resolution, I was told it was my fault for not inspecting the vehicle more closely and its a used vehicle, what do you expect.I am requesting that McCloskey be required to provide a legitimate Carfax report before selling any vehicle. I also that the inspection process be more in-depth to prevent further incidents such as mine. I also ask customers do not be misled by being told they have a bumper to bumper warranty when such a thing does not exist.

  

  Business Response

  Date: 05/27/2023

  I am writing to respond to the concerns that were raised in the recent correspondence regarding your vehicle purchase from our McCloskey Motors on April 29th, 2023.

  I wish to express my sincerest apologies for the inconvenience and dissatisfaction that you've experienced. As a valued customer, your peace of mind and satisfaction is our utmost priority, and we are truly sorry to hear that your recent transaction fell short of the high standard we strive to uphold.

  In addressing the issue of the Carfax report and the historical details of the vehicle. McCloskey Motors uses the AutoCheck vehicle history report as we have found it is more accurate than a Carfax and on review, we found this was shared with you prior to purchase. W acknowledge that transparency is fundamental in our operations, and we regret any discrepancy or misunderstanding that *** have occurred in this instance. If it was communicated to you that the vehicle had no accidents, it was certainly based on the information available to us. We are committed to reviewing our internal processes to ensure that all vehicles sold at McCloskey continue to offer and AutoCheck report readily available for potential buyers.

  In respect to the miscommunication about the warranty. Our Lifetime Powertrain Warranty is a basic function powertrain warranty, this covers the basic powertrain functions.  We will take steps to ensure our sales team is well-informed and provide accurate information about our warranty policies. Customer service is a key value of ours and we will use your feedback to provide better training to our team members.

  Your feedback is invaluable to us in maintaining and improving our service standards. We look forward to making things right and rebuilding your trust in McCloskey.
  Thank you for bringing these issues to our attention.

  Thank you,
  *************************

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20086881
  
  I am rejecting this response because:

  While I appreciate the business responding, it does not address the issues,  First, it does not explain why the business is saying they have a bumper to bumper warranty when such a warranty does not exist.  In addition, saying their auto check is more accurate is a complete lie as the Carfax details multiple reports of damage not given before the purchase of the vehicle.  Also, it does not address the illegal tire patch job on the vehicle which was not reported to the customer.  I hope the ******************** downgrades this business as they are using fraudulent statements to sell the vehicle, and then blaming the customer for not knowing the issues after the vehicle has been sold.  I have spoken with multiple maintenance shops as I repair this vehicle and they have told me McCloskey vehicles have had multiple issues reported by their customers.  

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/30/2023

  As mentioned in our first communication, customer satisfaction and transparency are important to us at McCloskey Motors. I reviewed additional information both in our advertising and that which was provided to the Customer. The Limited Lifetime Powertrain Warranty is marketed as exactly that, a limited powertrain warranty (*******************************************). This is standard in all of our marketing materials and is defined in more detail in the brochures that are given to our customers. As seen, we did not and we do not market a limited powertrain warranty as a bumper to bumper warranty.

  As for the Carfax vs AutoCheck discussion. Both companies provide good vehicle history reports and neither is infallible. As mentioned in our prior response it is our opinion that the AutoCheck reports are a better report as they are owned by Experian which handles mass amounts of data including credit bureau reporting. We provided the Customer with an AutoCheck Report that shows the vehicle had prior damage; the Customer signed six (6) pages acknowledging this on the AutoCheck (attached).

  McCloskey Motors commitment to customer service and transparency remain the same with every Customer. 

  Should there be any other questions, please feel free to contact me at ************

  *************************
  

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20086881
  
  I am rejecting this response because:
  

  As mentioned in my last message, it clearly shows the Autocheck does not provide an accurate description of the vehicle.  Thankfully, I have decided to no longer communicate with this business, and instead will ************* to everyone not to buy any vehicles from McCloskey.  In fact, I have already referred six people to other places such as *******************, ***********************, etc.  They have also told me they will ************* along to their friends. 

  Sincerely,
  
  ***************************