ComplaintsforLakeside Auto Brokers Inc

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car from Lakeside Auto in May of 2023. Ever since I bought the car has had issues. I brought it to the dealership to have it fixed under the warranty and they gave it back to me twice with nothing being fixed. In September of 2023 the mechanics lakeside uses said they had to order a part and every time I called for an update, they would say its on an international back order. Whenever I call I have to talk to my car salesman, ****** and he is very hard to get ahold of. In February of 2024 I had asked ****** about a trade and he wouldnt give an answer. He just kept saying he would ask about it. I eventually called the manager, ** and he immediately said yes I could trade and to look online and see if I found one I liked. I did that and sent the link to ****** and he started the application but suddenly texted me that it wont work and he wouldnt tell me why. I called trying to talk to ** and he was busy so he had the person on the phone tell me he would call me back in ***** minutes and that never happened. I ended up taking the car to another dealership to see if they would buy it but they couldnt give me what I needed. So I then tried contacting a lawyer. The lawyer needed the records from when the car was in the shop even when they didnt fix anything. I asked for those records from lakeside 3 times and they will not give them to me. They just keep saying I will ask them. I never get a call back. I also tried canceling the warranty with **** since they havent fixed anything and once again no call back. He said the accounting department would be calling but that hasnt happened. I also can no longer call from my own phone because they will not answer. I ended up taking my car to a mechanic I trust today, and its already fixed and I had my car back within just a few hours. They do not communicate, managers included, and they do not want to help those who gave them business.

  Business response

  03/26/2024

  Unfortunately the transmission for this vehicle has been on national back order with no used transmissions available. We have located a brand new transmission that we can acquire in about 7 days. It will take approximately 3 days to install. We apologize for the poor communication with this issue. There are still supply issues plaguing the auto industry with a scarcity of parts. The good news is we have located a brand new transmission and should have this resolved in the next 10 days or so. Thank you for your patience.

  Customer response

  03/29/2024

   
  Complaint: 21485984
  
  I am rejecting this response because: the car doesnt need a new transmission. I took it to mechanics I trusted and it was a very simple and quick fix. All it needed was a clip. I waited months and months for that. I would like my warranty canceled or at least for the bill from the mechanics I took the car to, to be paid for by lakeside.
  
  Sincerely,
  
  ***********************

  Business response

  04/08/2024

  Thanks for the information, *******. Good news that it did not need a transmission. Please submit a copy of the bill to ****************************** or through this BBB website and we can look at reimbursement for your hassle and delay regarding the Traverse.  We apologize for the inconvenience.

   

  Lakeside Auto Brokers 

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The business sold a lemon, and did not disclose that the vehicle was salvage. They changed documents after I had signed and they scanned me out of a vehicle and money. I bought the car and within 30 min the car blew up and no longer started. When talking to the business they said nothing could be done. The information they provided to me was fraud and not actual information they gave me the day prior

  Business response

  02/05/2024

  Lakeside Auto Brokers sold the vehicle as-is.  When a vehicle is sold as is tow away we make sure we fully disclose that the vehicle should be towed out of the dealership.   We have made several attempts to help ******************************* with a solution to her issue but she will not contact us back.  We are still willing to help if she would like to contact us at ************.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased car 09/30/2024 with $3000 service contract. The door locks not working properly salesman assured that would be fixed, never fixed. I walked out of dealership with only bill of sale & temp tag! No explanation of what service contract covered or contact info, after 6 calls to dealership last one speaking to GM received sheet of paper that had contact info "must call this number before repairs" still no idea what was covered. I contacted service contract company and canceled contract which sent my 89% refund check on 12/20/2023. In less than 90 days of ownership I have paid $2500 in repairs on car that wouldn't have been covered by service contract AND STILL WAITING FOR DEALERSHIP TO SEND/PROCESS REFUND TO LEIN HOLDER. THEIR ************ VERY RUDE,

  Business response

  01/16/2024

  Unfortunately, we have to wait for the warranty to process the refund, this had some delay because of the holiday season. The lien holder Received warranty cancel funds on 1-8-2024. This has been verified by our accounting office. We apologize for any inconvenience.

   

  Sincerely,

  Lakeside Auto Brokers staff

  Customer response

  01/18/2024

   
  Complaint: 21146072
  
  I am rejecting this response because: ****************** at IAAWG confirmed that refund is 89% of $3000= $2670 - $50 (required by ********) is $2620.  Lakeside Auto remitted $2375.79, do the math people, what other hidden fee was I charged???? Just got of phone with IAAWG 01.18.2024 @ **************.

  This company is a scam, that will sink to the lowest spectrum of customer service to retain customer's money
  
  Sincerely,
  
  *******************************

  Business response

  01/19/2024

  There was a clerical error and there is a $250.00 balance left due to the customer.  We will have the check sent to the lienholder right away.  Thank you for your patience in this matter.  

  Customer response

  01/19/2024

   
  Complaint: 21146072
  
  I am rejecting this response because:  if I  didn't take the time to cancel and make compliant I would still be waiting on Lakeside Auto Brokers! I want apology posted to this compliant on BBB website publicly noted for future customers to see what kind of dealership they would be giving their hard earned money to.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My boyfriend and I had been trying to get a car from them and they originally said the down payment would be $500 then went to $1000 and then to $1250. Our co-signer who they put as the primary NEVER signed the paper work, due to them putting her as the primary when she made it clean to the car sales man (******) she was not going to be the primary, and were going a different way to get a car and they told us we cant have the down payment back because were to far into the process. They changed the vehicle on us FOUR times and we never made a for sure deal. WHY cant I get the money back, we have other important bills to pay. So we can survive.

  Business response

  12/01/2023

  We have received the customers request for a refund.  We explained that it will take a little time for this to be processed.  We appreciate their patience in this matter and assure you that it will be completed as soon as possible.  

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for a car loan on June 2023, they said I was Approved and made me pay $500 down payment. They told me to come back after 3 business days to pick up the car. When I came back the lady said she felt uncomfortable to sell me a car with my permit license. I asked her to give me back my down payment y she gave me a letter stating the refund should be in my bank account in 7 business days. I didn't receive my refund in 7 business days so I went to the dealership and the manager said it wasn't refundable, I talked with another manager and he said is illegal to keep the refund and asked me to wait more days . I never received my refund, I went to the dealership and the Manger said he will do the best to give me a car so I applied with my husband and he said we was approved but we needed to pay $750 down payment because they required $1250 and we already paid $500. They made me paid a full coverage car insurance to get the vehicle and I did it and gave me couple days to pay the $750 for the remaining down payment. When I called the bank to make sure when will be the first payment the bank told me we wasn't approved for the loan, and days after I saw so many inquiries in my credit report with out my permission and couple transactions in my bank account from ********************** without my authorization. The manager sent me a text message telling me that I should return the vehicle or he will call the police without explaining what was going on. That same day we returned the car and asked for my refund and he told me to dispute with my bank. My bank filled out a dispute and they only pay $750 but didn't pay the first down payment for the amount of $500. I felt discriminated, offended, and they were playing with me and lying to me all the time and affecting my credit score with inquiries that neither I nor my husband gave permission for. Thank you.

  Business response

  10/31/2023

  *********************** ***** purchased a vehicle from Lakeside Auto Brokers with an agreement to place a down payment on the vehicle.  The customer was delivered the vehicle  and the down payment was paid.  The customer needed to finish paperwork and missed sever appointments to finish the paperwork.  The customer then disputed all charges on her credit card and received the money back from her credit card company.  We the asked them to bring the vehicle back.  We did not charge for the time and milage which would have been over $1000.00 nor did we charge to ******** the vehicle.  We respectfully request this be case be closed.  

  Customer response

  11/01/2023

   
  Complaint: 20788557
  
  I am rejecting this response because:
  I did not get paid  back $500 down payment. They gave me the signed contract that I was approved for the vehicle, they made me pay for full coverage auto insurance before picking up the vehicle and they made me miss days of work in appointments. No dealership accepts down payment without having been approved and they took my down-payment and I knew that I was not approved because I called the bank myself and they confirmed that I was not approved so the dealership checked my credit without my permission looking for approval. If I used the vehicle it is because I trusted the false contract they gave me, it was their mistake. Thank you.
  Sincerely,
  
  *********************** *****

  Business response

  11/03/2023

  We have verified that this has been refunded, please allow 3-5 business days for this to show up.  Thank you

  Customer response

  11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************** *****

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I came here looking for a car. Im 19 and dont have a lot of funding, so I placed a down payment of $600 on a ******* sonata. The next time I came in I heard I wasnt approved for that specific vehicle, then I was shown a dodge dart that hadnt been cleaned, and had obvious collision damage. I was considering getting the car, but didnt have insurance and a few other things out of line before I could complete the deal. That same day, August 25, I initially asked for my down payment back. Considering I couldnt afford insurance, and the deal seemed a little sketchy. Once I came in, I was told I already bought the car. Even though again, I did not have insurance nor the keys in my hand. Also no official paperwork was signed. That same day I got a call from the general manager saying I will get my down payment back since I never left with the car nor received the keys. It has been a month. I have called serval times throughout the past month following up, and have been told just a few more days every single time. I have been in contact with the regional manager, who told me on the 20th of September, ( the most recent interaction with this place) that I would get my check in the next day or so. It has been almost a week and still no word. I have been blind sighted several times from several different people, specifically ******, just trying to sell a bad car and get it off of their lot. I have spoken to CJ multiple times and he has said that I would get my money, yet there is no follow up or follow through. I would just like my down payment back, thank you.

  Business response

  09/27/2023

  This refund request has been received and in process.  It will be available for pickup on 9/27/2023.  Thank you for your patience and understanding in this matter.   

  Customer response

  09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  09/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  --BUYER BE AWARE !! I bought a used car with Lakeside in September 2022 with the written agreement that they would fix the cracked windshield. They provided a person's mobile number and said they contract with this guy for windshield repairs (**********). I called that guy so many times and he always had a different excuse why he couldn't schedule it, family, illness etc. A few months later I called the dealership and left my name and number and never received a call back. A few months later I drove to the dealership and complained and was told they don't do business with the first guy anymore and they are now doing business with a new guy, and they would call me. I never got the call and was scammed out of the promise. I will file a complaint with the Auto Industry as well failing to meet all terms and conditions contained in the written contract and for willfully misrepresenting their business to me.

  Business response

  09/19/2023

  We have reached out to the customer and have made sure that her concerns were addressed.  Unfortunately when an outside vendor is used the reliability suffers and she understands.  We have found a reliable vendor for windshield replacement and the windshield should be done by the end of the week.  

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a refund of $3794.97 due to me from ******************* and ** at Lakeside auto, it's going on 10 weeks and I keep getting the run around, no straight answer as to when and if they are sending me a check. This dealer insisted I get a extended warranty because the bank wouldn't finance me if I didn't get one. I later confirmed with the bank this was Lakesides way of getting extra money and not required by the bank. To date I have not received a check and cannot get confirmation they are sending one. Don't deal with them, they are only out to shaft you any way they can.

  Business response

  08/28/2023

  The warranty has been canceled.  Please close this case

  Customer response

  08/29/2023

   
  Complaint: 20522394
  
  I am rejecting this response because: I have not received my refund check for the warranty I canceled. To date it has been 10 weeks,  ** and ********** refuse to reimburse me for the warranty which is $4,000. They didn't even address my refund. I, as the consumer, am due a reimbursement of $4000.00 as it states in the car warranty, so this case should stay open until then.
  
  Sincerely,
  
  *************************

  Business response

  08/30/2023

  the warranty has been canceled, please close the case

  Customer response

  08/31/2023

   
  Complaint: 20522394
  
  I am rejecting this response because:

  Please take a look at the emails to Autodyne, I cancelled the Warranty, **** acts like he did, he wouldn't, in fact ***** the finance manager said **** refused to cancel it.  I am due a refund, not Lakeside Auto.  **** (CJ), the owner should be ashamed of himself trying to s**** customers out of their money due to them, he has no morals.  I also have an email from ***** stating, I would be receiving a refund of $4,000.00 for the Auto Warranty and for the balance due me on the re-purchase of the truck which broke down the first week, including the transport back to Lakeside from *******.  I can upload the email if needed.  I am also including the Autodyne policy stating I would receive my refund once the policy is cancelled, see cancellation agreement, no VI .  So again, this is not about the cancellation, this is about my refund that **** refuses to reimburse me for.  This case should stay open until I receive my checks in full as in their email agreement.

   

  
  Sincerely,
  
  *************************

  Business response

  09/02/2023

  The process to cancel the extended service contract does take some time, this has been started.  Lakeside Auto Brokers has received the proceeds from autodyne and will forward the refund to *****************  Please allow **** business days for this to be received by **************** at the address provided by *****************  We appreciate your patience with this process.  

  Customer response

  09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, pending receipt of said funds.  I will give the business **** business days to receive this, if they fail to do so I have the right to reopen the claim.
  
  Sincerely,
  
  *************************

  Customer response

  10/10/2023

   
  Complaint: 20522394
  
  I am rejecting this response because:I accepted the response from Lakeside Auto Brokers only upon receiving said funds and the total amount was not received.  In fact the document they sent me was forged and not a part of the file I received or signed.  I am still owed money that they withheld. 

  
  Sincerely,
  
  *************************

  Business response

  10/10/2023

  Lakeside Auto Brokers refunded the total amount of $3794.97 less the $250.00 processing/cancelation fee.  **************** did sign the warranty cancelation form and was aware of the fees associated with canceling the warranty.  Lakeside Auto Brokers respectfully request this case be closed.    

  Customer response

  10/11/2023

   
  Complaint: 20522394
  
  I am rejecting this response because:  The document which was mailed to me was not my signature, this is a forged document and has been turned over to the Attorney General for further investigation.  The document mailed has no header and is not dated, as you can see it says mail to, never presented to me at all nor was it in my packet.  Per my conversation with the finance person, I was informed of the $50 cancellation fee which is processed by autodyne, this fee was already deducted.  Compare my signature to the forged one, a handwriting specialist confirmed it is forged.  The first document is the forged one, the following documents show my packet, originally stapled and not including the forged document with no date or header, and my real signature on the documents included in the packet. I have also included emails from autodyne regarding my refund and the amount.  To this date I have also not received a check for the deposit of $21,000.00 and the $700.00 transportation fee to return the truck from out of state to Lakeside Auto.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to them to get some transportation and they showed me a ****** it wasn't what I wanted but I am desperate I was truthfully about my past credit concerns 1 first day they couldn't finance the car but wanted me to give them a down payment while we waited for my co signer to make it into town after being pressured by ****** to give him 500 of my down to hold the vehicle after 2 Co signers and lots of wasted time here it is 3 weeks later and I don't have a car and they won't return the 500 I want need my money back I didn't give it to them he promised I would get it back and like I said it's been weeks

  Business response

  07/13/2023

  The refund has been processed, please close the case

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was bought at the end of November of 2022. A/C was not working and there was evidence of front tire damage. Salesman sent in vehicle to fix the A/C. It was in the shop an entire week at the time of purchase. Vehicle was sent in a second time for an alignment. After alignment vehicle was still shaking while driving and still causing problems with front tires. A diagnostic was not given. Vehicle was sent back again April of 2023. A/C still not working and power steering pump and line malfunctioning. Dealership claims they cannot fix it because 3 month warranty ended. Both problems shouldve been fixed since the time of purchase.

  Business response

  04/11/2023

  Unfortunately the customer only had an limited warranty that does not cover air conditioning or power steering.  We would be happy to provide a discount on work needed.  Please close the case.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩