Customer ReviewsforGazette/gazette.com

Bait and switch. You sign up for a year at 1 price and 6 months later they start charging 4x that amount. Unethical and will never subscribe to this paper again. And if I could leave a negative 10 stars I would. By far the worst customer service ever !!!!

They keep skipping deliveries, and when I call they say it's their distributors fault. Then some guy tells me he's done everything except for threatening violence. Who says something like that to a customer. This whole building needs either training or to be entirely replaced. I'm not paying for something I never got.

I have been a customer for years and for months have had missed paper deliveries. Most recently no delivery the last 5 days including today. I keep getting told no carriers. Its just a very frustrating situation and I cannot even get a call from District Manager. **************** Manager cannot seem to resolve issue. Very poor customer service. So sad they are the only paper in Colorado Springs.

Yet another person who can't cancel their subscription. This time because the only way to cancel a subscription is to call their number, navigate their menu, and then reach an "automated callback service" where they never call back.

Every day for the past 15 years (lately past year) I would receive my newspaper on time or pretty close to delivery time as stated. Now for well over the last six months or so there is every reason that the paper service (I PAY SIX MONTHS IN ADVACNE) is either not delivered on time, or close to stated time. Then I have to search for stores by calling them to see they might have the paper in stock or if they received it at all, then go get it myself or the paper has been delivered as late as 5:30 pm. Many times, I have CALLED CUSTOMRER SERVICE (two times my complaint was taken seriously) and I get is the following, I get a credit towards my next billing date but that doesn't pay for the time I'm on the phone trying to track a store that *** or *** not have the paper, IT DOESN' PAY FOR THE *** TO GO GET THE ***** NOR DOES IT PAY FOR MY TIME!! I'm a born and raised native here in Colorado Springs (when I was a kid, I use to on my bicycle deliver for the Gazette) and I have seen the Gazette go downhill with delivery and customer care service. You can count on one thing when the people at the Gazette go out to the movies, fun time places, dinners and so on they pay for services and they expect excellent service or they will raise their voices, make a scene, and expect their money back if their needs aren't met. Now for tipping the delivery person (now LOL) well I use to give $50.00 to $75.00 along with the **** payment NOT ANY MORE THAT FOR SURE!! THE GAZETTE REALLY NEEDS TO GET IT TOGETHER AND LIVE UP TO THE SO-CALLED SERVICE THEY SAY THEY WILL PROVIDE INSTEAD OF BLOWING CUSTOEMR'S OFF AND STOP COVERING FOR DELEIVERY PEOPLE WHO WANT BIG TIPS BUT DON'T WANT TO WORK (YOU KNOW THE GIVE ME GERNERATION). Remember this Gazette wither it is on-line or home delivery THE CONSUMERS CAN MAKE OR BREAK THE BUSINESS YOU ARE IN!!

Worst company to deal with! Complete scam, billing department doesn't return calls, customer service has people that can't help and i was accused of never canceling a subscription .I had a newspaper subscription that I cancelled in Oct 2021 after I bought a new house and moved. Its now almost MAY 2022 and they just called to say my cc was expired and they needed a new form of payment. My cc expired in DECEMBER of 2021. They want me to pay for a subscription to a house I sold and on a card that has been expired for 5 months. Disgusting business practices and HIGHLY UNETHICAL. Will be escalating this.

i subscribed to the Sunday/ Holiday Gazette paper but have yet to receive it for 4 Sundays in a row. If it is delivered outside the apartment door because it is locked then someone might be taking it. Cannot get refund because I was told that it paid by commission, so I am continuing until May. Thank you.

IF I COULD LEAVE A NO STAR REVIEW I WOULD. I AM YET ANOTHER PERSON THAT CANNOT SEEM TO GET THEM TO CANCEL MY SUBSCRIPTION. MY GRANDDAUGHTER, WHO IS 17, WAS ASKED TO SUBSCRIBE IN THE GROCERY STORE AND FOOLISHLY FELL FOR THE SCAM. FIRST AS WE ALL KNOW 17 YEAR OLDS CANNOT ENTER INTO ANY CONTRACT AS THEY ARE NOT LEGALLY RESPONSIBLE. MY GRANDDAUGHTER CALLED THEM TWICE ABOUT CANCELLING AND THEY KEPT CHARGING HER BANK ACCOUNT EVERY MONTH AND KEPT DELIVERING THE PAPER. HER MOTHER THAN CALLED TO CANCEL IT FOR HER AND THEY ASSURED HER IT WOULD BE CANCELLED. YOU GUESSED IT CHARGED HER BANK ACCOUNT FOR ANOTHER MONTH AND KEPT DELIVERING. FINALLY I CALLED ON HER BEHALF AND WAS ASSURED IT WOULD BE CANCELLED, ALSO TOLD REPRESENTATIVE THAT THIS WAS CONTRACTED TO A 17 YEAR OLD WHO WAS NOT LEGALLY RESPONSIBLE. I WAS AGAIN ASSURED IT WOULD BE CANCELLED. ONCE AGAIN NOT CANCELLED ONLY THIS TIME IN THE MEAN TIME SHE HAD CLOSED HER BANK ACCOUNT AND WHEN THEY TRIED TO PULL THE PAYMENT OF COURSE WERE TOLD ACCOUNT HAD BEEN CLOSED. THEY HAD BETTER NOT THREATEN TO TURN HER OVER TO COLLECTIONS OR WE WILL HAVE A LEGAL BATTLE. I'VE LIVED HERE ALL OF MY LIFE AND THE GAZETTE USED TO BE A REPUTABLE COMPANY, APPARENTLY NOT ANY LONGER. DON'T SUBSCRIBE OR YOU WILL NEVER BE ABLE TO CANCEL

I'll be blunt: the marketing of subscriptions is intentionally dishonest. We paid for a 'one year subscription'...even though the marketing staff knew it would not last that long. How? We got "slammed" with holiday and special editions we did not ask for, nor did we want them. And were by shortening our subscription period. So our one year subscription started in November 2020 will end in July 2021. And the marketing staff knew that in November. And did not tell us at the time...only when we were notified of the subscription coming due. Lesson: Subscription marketing is dishonest in what was said, and what was not said.