Business ProfileforCalifornia Casualty

In July 23 my son, ******, misjudged a curve and slid across the roadway and rolled our 01 Dodge PU onto its side. We called for a tow filed a claim. I did not know actual damage to the rig would be less than our deductible. I was contacted by a major claims adjuster who insisted, because of a Rollover the vehicle would be totaled. I explained the truck was still drivable & damage appeared minimal. The adjuster agreed to send an appraiser to our home to have a look. The appraiser spent less than 3 minutes taking photos. The Adjuster concluded the three small dents on the trucks right side were repairable, but the under-carriage damage must certainly still warrant a Total. I explained the only visible under carriage damage was the right front spring had slid from its base. The adjuster told me there were no pictures of the underside, so I for re-appraisal. I was told there were no re-inspections. I asked to simply finish the 1st. A settlement for total loss, was issued. I accepted after talking to a customer care agent. I expressed my concern with being able to insure a Reconstructed Title Vehicle. The agent told me reconstructed title vehicles are frequently insured, on a case-by-case basis. I felt confident there would be no problem, based on that conversation. ************ re-seated the spring & replaced a few worn parts but concluded there was no other damage from the crash. The truck went an alignment shop. No damage was discovered. Oregon DMV inspected & retitled the truck. Less than $500 was spent to repair this truck back to better than it was before the crash. We've put ******** into this rig with plans for its future. It' needs to be insured with ***************** The truck should never have been totaled. A claims adjuster took advantage of a client without experience in such matters. Now, an underwriting algorithm deems this rig uninsurable. That's not acceptable & the path taken to reach it unethical, incomplete, & misleading