ComplaintsforTop That Roofing Inc
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Complaint Details
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Initial Complaint
06/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In October of 2018, Top That Commercial Roofing installed a rubberized roof coating on a dome structure that is part of our facilities at a non-profit animal shelter in ********. Since then, we have had some small holes show ** in the rubber material which are now allowing water to seep underneath the coating, allowing further damage to occur below the rubberized membrane. I spoke with *************************** in October of 2021 about this issue, which is covered by their warranty, and he agreed that it was covered under their warranty and said he was scheduling someone to come out within the next couple of weeks to work on patching up these holes. They have since completely ghosted us.We're writing this complaint in June of 2022, after leaving myriad voicemails and emails with any number we can find that is associated with their company and website. **** has not answered any of our calls, the company has not returned any voicemails, and they have ignored any emails we have sent. They have made no contact with our organization and they have not made any attempt to schedule the warranty work.As time moves on, the damage being done is worsening on our roof, due to the water penetration. This repair work would surely take them half a day to complete -- the areas that need work are small and easily accessible, though they are becoming bigger as we wait for Top That to take action. They need to come fix the issue as per their warranty, and I'm hoping to resolve this simply through BBB as a precursor to more serious actions.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.