ComplaintsforBluSky Restoration Contractors, LLC

• Initial Complaint

  02/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Blusky was hired to rehab and restore my fire damaged home. Blusky caused significant delay in the rehab processes by dragging out tasks over weeks and months. in the end, Blusky was unable to complete the work to rebuild my home due to the scope of work changing and the new price being outside my insurance policy limit. There was a mutual agreement to walk away from the contract due to this. However, blusky was paid a deposit of ~$90,000. They held the leverage in this situation. I was unable to get my deposit back or the architectural drawings unless i accepted their offer for what they felt they were owed for the man power spent on the project thusfar. They wanted me to agree to pay for ****** for work completed however they could not itemize the hours or work completed. They eventually agreed to lower payment to ******. I was forced to agree to this amount in order to get the majority of deposit back and to get the architectural drawings released in order to move forward with another contractor. I was put in a tough spot and taken advantage of due this. I feel the high cost was not justified and could not be proved. I would have fought these charges more if time was not a factor. They held the leverage by holding my deposit and drawings. They would not agree to lower the price more or offer further proof of charges.

  

  Business response

  02/15/2024

  In response to the customer complaint, we have outlined below the information, timeline, and facts we have on hand. BluSky Restoration received a signed work authorization from the customer on April 23, 2023. Mitigation and demolition initially began in June, but was delayed due to the adjuster revising the estimate. On September 15, 2023, a new adjuster was assigned. The City requested a full set of drawings on September 12, 2023, which were received by the end of November and submitted for review. Meanwhile, asbestos was found in the kitchen on October 13, 2023, and promptly remediated.  (it is BluSky policy to test all properties for asbestos). Due to this fact, the City requested revised drawings on December 15, 2023.
  
  During the project, it was found that significant upgrades were required due to safety and code reasons, including a complete electrical system upgrade, plumbing upgrade, relocation of HVAC from the crawl space to the attic, and addressing termite damage at the rear of the house. These additional costs were not included in the original estimate, therefore causing financial strain for the owner, whose policy was actual cash value.
  
  After discussing the financial implications with the customer due to the upgrades, it was determined that the owner would need an additional $109,000, which was not feasible per the owner. Consequently, the owner opted to engage another contractor. The original deposit was $91,127.04 and received in late August. The total costs incurred amounted to $20,176.82, with the final invoice adjusted from $28,665.15 to $23,665.15 with a $5,000 credit applied. A check in the amount of $67,461.89 was refunded to the customer on 2/1/24.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This contractor was paid in full by my insurance company for restoration work began in 2021. It is now 2023 and they sent another bill by **** with a "Past Due" stamp. Bill is. for $585.90 for an extra month of storage of basement contents. The contractor kept our home items for an extra month because, as they stated at the time, they did not have enough laborers hired to bring our contents back in a timely manner. The contractor at the time was undergoing an acquisition by BluSky. Our insurance company compensated the contractor for extra storage even though it was due to contractor poor planning and lack of employees. This additional money they are billing ** for is above and beyond any contracted agreement.

  

  Business response

  05/01/2023

  Hello, 

   

  We apologize sincerely for our error in billing - This invoice has been credited and the balance due now reflects $0.00. If there are any remaining issues, please contacts ** at ********************************* so we can directly address your concerns. Thank you. 

  Customer response

  05/11/2023

   
  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This is the third time that the business has contacted me for a false bill. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  05/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my roof replaced by this company in January 2023 by this company, and in the month of April I started to have some leak from the roof. I contact the company and they haven't resolved the issue, They project manager from Blue Sky *************************** keep saying that they are waiting to hear back from a subcontractor they had. Last week he reassured me that someone was coming to the house from the subcontractor company to verify the problem, and no-one came. It's been over a month and the situation keeps getting worse with all this rain.

  

  Business response

  05/17/2023

  Hello,

  We understand that the owner is currently out of the country, but can confirm that the issue was fixed last week on 5/12/23. ***********************, the Project Manager, also connected with the owner to follow up with tenants and ensure that there are no further issues. If anything else comes up, we will ensure it is addressed immediately. Thank you! 

  

  Business response

  07/07/2023

  Hello, thank you for bringing this to our attention. In speaking with your project team, we learned that *********************** (Project Manager) has been in contact as well as the roofing/screening contractor in order to complete the repairs. If there are any further concerns, please reach out to us at ********************************** Thank you! 

  Customer response

  07/11/2023

  I am rejecting this response because: They did called me once after I made this complaint,  and said that they will send out a company to check the problem, and after that call I havent heard from them. 
  
  Last week Thursday after been so frustrated I called my home insurance (Security First) and I spoke with ************************* from the ****************** and I told him everything thats going on. Since they contracted Blu sky for this service. **************** said that he will re open this claim again and he will coordinate with the inspection department to have someone go and inspect the problem and that he will notify me this week when would they come to inspect. But as of today Tuesday Blu Sky haven't come to check the issue in the home. 
  
  
  Sincerely,
  
  *********************************

  Customer response

  07/20/2023

  On May 6, 2023 I filled a claim with the number 193e 1a12-557d-4c79-a920 for the company BluSky *******. After making several phone calls to the company, they contacted me and informed me that they will sent someone to correct the water leak problem. The repair they did, didn't correct the leak problem. Recently it has been raining almost daily and the water leak has getting worse. On June 19 I notified via text message to the company about the situation that worsen. I attached a video showing evidence of the leak. Since I haven't get any response from the company to correct the service that is on warranty, I am asking for your assistance to resolve this problem.

  

  Business response

  07/21/2023

  **************, 

   

  We have reinvestigated this situation with our internal team and we have learned that our Subcontractor inspected the property on 6/29 and found the leak is not related to the Aluminum roof we installed but rather a pre-existing issue with rotted soffit. We promptly communicated this to the insured and will reach out again with a bilingual Project Manager to address any language barriers. We are also contacting the *** adjuster to keep them informed. We value your feedback and apologize for any inconvenience. Rest assured, we are committed to resolving this matter to your satisfaction.

  Thank you. 

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired JC Restoration (now called Blusky) to replace an old patio door. They presented 3 options of different door qualities and we chose the midrange option, and signed a contract for the door replacement. Patio door was put in but the company never fully finished installing the patio door, leaving it unsealed, Unframed and left wall trimmings exposed, and glue on windows. Upon contacting the company I was told that they removed finishing the work out of the quote to lower cost - and never informed me!! . Further, they charged me for a crane and a crane operator since my unit is on the 3rd floor, but they ended up carrying up the glass frame and never bringing the crane. Then they were fighting me to reimburse the crane and operator charge. I have been after asking them to finish the job for months and ended up having to hire another contractor to finish the job. Now, 7 months later they have the audacity to send me a bill for the reminder of the charges and were willing to adjust by $300 due to their lack of communication and embarrassing practices as stated by their employee ***** - when the work was never finished.

  

  Business response

  01/26/2023

  Hi ****, thank you for your feedback, we take situations like this very seriously. As mentioned previously, we had the project managers pull your paperwork, and it does state vinyl for your window - several vinyl options were presented to you, and we installed the one you chose. In addition, we were not contracted to do additional work over and above what was completed, due to your insurance policy limits. Regarding the crane, our team submitted a change order that credited your account $471.03 on October 24.  This change order credited the use of a crane and charged for the manpower to bring the door to your unit. 

  Customer response

  01/28/2023

   
  Complaint: 18729413
  
  I am rejecting this response because I specifically hired the company to do a patio door replacement and it was never communicated to me that the completion of the work, and framing of the window, is being taken out from the contract. I wrote the check directly to the company so it has nothing to do with limitations of my insurance, as I was prepared to pay any potential additional costs out-of-pocket. Leaving the patio door unframed and unpainted is ridiculous to say that it constitutes completed patio replacement work, and if that indeed was somehow not in the quote or contract, than that shouldve been communicated to me as extra costs, that will be needed to be done. Again, I asked for a quote and contract for a full patio door replacement and not for partial work and partial install. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  October 24,2022 blue sky came in for a Fire midagatfion and In which they damaged and threw out things that should not have been. As well a rep also went behind my back and tried to file a claim without my knowledge. Spoke with a operations manager and he was not understanding what I was saying just trying to justify what and why his employees were doing what they did.

  

  Business response

  02/06/2023

  Hello,

  We understand that prior to delivery of the contents, ******************* authorized payment to be paid to BluSky direct.  The day of delivery adjuster called and stated she was not happy and would no longer authorize direct payment.  She complained about dishes being thrown out, and washer being damaged.  We had left wardrobe boxes and medium size boxes onsite per the homeowners request to pack out her own clothing and shoes.  
  
  We scheduled disposal of the total loss items that should have been inventoried by the customer - She was to sign the document to authorize disposal. Once it came to the day of the disposal, she cancelled and never signed the document, so our team was pulled off of the job. ******************* then called, stating she did not use all the wardrobe boxes and the medium size boxes and would need this credited back, which has already been completed. 
  
  Our team spoke to ******************* regarding the washer she stated the back panel was loose, and we sent a BluSky team member out to assess. The panel had a broken hook, however, after reviewing the photos in I-Cat, we noticed that there was a preexisting damage on the side of washer where the clip was broken.  We called to get parts and they did not have any of these replacement parts. We then asked where and when the appliance was purchased, to which we learned it was purchased from Lowes and was delivered in February which is less than a year ago, however, after speaking with Lowes they could not find anything in her name being purchased. Our team opened a support ticket for ******************* and informed her she would need to have a technician come out. 
  
  At this point, we explained that this may not fall under warranty, but we needed to schedule an appointment to get a technician to look at this. After asking to speak with a manager, we were able to get her in touch with our local Operations Manager who informed her that we cannot replace the washer as requested, but that we would pay to get this repaired. ******************* then abruptly ended the call and we have not heard back from her. 

   

  *******************, we're sorry to see that you have taken this to the BBB as we have been trying to connect with you to resolve. Please reach out to our ******* team so that we can communicate directly. Thank you. 

  Customer response

  02/16/2023

   
  Complaint: 18622972
  
  I am rejecting this response because:This company came into my home not caring about what I had just endured, they only cared about the Money that was involved. All while they were in my home I never heard from anyone. I have voicemail and text  messages and also emails that I can provide that I havent heard from anyone before I noticed the things that were damaged in my home.. It wasnt until my property was brought back to my home I had spoken with ****** the day of and ******** ( ***************** )***** about the damage which was 12/14/2022,***** came out to my home excepting full liability for the damages but I guess it all changed once I had spoken with Adol.And the next time I heard from Adol ( operation director) was 12/19/2022 , And that didnt go well he wasnt trying to hear what I was saying. So I filled a complaint because I was getting nowhere with the company. And now since the complaint was filed I received a phone call from ******** leaving a voicemail mail asking for a call back .. Spoke with her on 2/14/2023 and she acted as though she didnt know what was going on .I would like all damages paid for and all things that were disposed of to be paid for as well. And as far as the payment goes that was the original payment plan . 
  
  Sincerely,
  
  ***************************

  

  Business response

  04/03/2023

  ******************, 
  We have communicated with you through various forms of channels that you have utilized and have tried multiple times to work through your concerns and your desired resolution. Due to the communication style that we've received from you, we have no choice but to let our legal department address the matter with you directly. If you have any questions, please call **************. 

  Customer response

  04/04/2023

   
  Better Business Bureau: I am more than glad to take this matter in from of a judge. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them to put in a floor and to fix my kitchen, including painting. They were to put in a wall downstairs. It took them 7 months. Nothing was done right. The floor is uneven. They did not put the backsplash on correctly. They broke some of my furniture. I had to tell them to stop because they did more damage than good. I paid them $16,500 plus paid them extra for painting the ceiling. That was not done correctly. I have to hire someone else to finish what they started. I have pictures of their work. I am 80 years old, and my mom is 105 years old.

  

  Business response

  01/11/2023

  Dear *********************, 
  
  Were sorry to hear you did not have a good experience with our BluSky team as this is not indicative of the type of service we strive to provide. We have investigated this situation internally and learned about the concerns with what your insurance will not cover. Our team has done their best to provide you with more than the original scope and is waiting for approval to return to the home in order to finish anything out standing on this project. If you would like to speak with us directly, please reach out to us at *********************************. Thank you

• Initial Complaint

  12/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  BluSky Restoration provided a written estimate of $5,276.84 to repair stone veneer and a storm door on the front of my home. The specific amount related to the stone veneer work was 30 square feet at $73,72 per square feet, totaling $2,211.60 for the stone veneer portion of the job. This estimate was provided 11-29-2021. Due to cold weather the work was scheduled to begin in the spring of 2022. I provided check number 694 for $2,638.42 on March 10, 2022, this was for one-half of the estimate. The check was cashed by BluSky on March 25, 2022. After all work was completed, I received a "Final Invoice Due" showing a project total of $4,710,71, minus the $2,638.42 already paid, which would mean a final payment of $2,072.29 due. The final invoice shows ***************************************************** reality, and supported by photographs, only approximately 16 square feet of stone veneer was completed (or necessary). I telephoned project manager *********************** regarding this discrepancy. He advised me that 30 square feet was a minimum amount they could quote in order to have a reputable masonry contractor do the work, since it was a smaller job. He said "if it will make you happy I can increase the hourly amount and multiply that by 16 square feet". I mailed a personal check number 697 for $1,040.21 on July 16, 2022 which covered the actual 16 square feet of masonry work completed multiplied by the $73,72 per square feet clearly stated in the original estimate AND the final invoice. This check was cashed on August 12, 2022. Essentially BluSky wants money for work NOT necessary or competed because my insurer paid me a higher amount and that amount of work was not necessary. I failed to account for the 20 percent overhead in the final check I mailed, which would amount to $208.05, which I am willing to pay.

  

  Business response

  12/06/2022

  **********************, thank you for your outreach to help you address and mitigate this situation. We understand that you are already directly in communication with our team to work on a resolution.  If you need anything else, please contact us directly at ************.

  Customer response

  12/08/2022

   
  Complaint: 18521660
  
  I am rejecting this response because: I spoke to *****************, Marketing Director for BluSky at 5:03 pm central time today. She advised that Blu ********* department was meeting on Monday December 12,2022 to discuss my complaint and hopefully someone would be in touch with me after that.  That wouldnt be within the 7 days specified in your message so at this time since there is no offer from them I can not accept what Blue Sky has said up to this point.
  
  Sincerely,
  
  ***************************

  

  Business response

  01/23/2023

  **********************,

   

  We understand that you have been in contact with our legal department, and for that reason, all communication from BluSky will now come through them. Thank you. 

  Customer response

  01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/17/2021, BluSky Restoration Contractors, LLC-13701 **************************************************************** completed a kitchen project at our home which included replacing countertops. The contract included a one year warranty. September 2022, I noticed separation of a section of the countertop. 9/2, contacted *************************, Project Mgr at BluSky and advised that I wanted to file a warranty claim and requested any forms that were required to file the claim.09/08 received the warranty claim form from *********************, Operations Mgr. Returned the form on 09/16. Rec'd a call from **************** requesting pictures. Pictures were sent 9/16. I responded with dates that I would be available for someone to come to review the damage (9/19 or 9/21). I didn't hear back. Sent e-mail on 10/5 requesting a response. 10/08 rec'd e-mail from **************** stating that contractor would be able to come out on 10/12 between 2:00-2:30. I responded on 10/08 that I had prior appts. for that day and could not keep his proposed appt. 10/13, **************** responded that the contractor was going over his schedule and **************** would follow up with me when he got the new date/time. 11/2, I sent another email to BluSky (****************, several others) requesting a resolution to the issue. 11/2, ******************** sent an internal email and copied me, requesting that someone in the company reach out to me. No response was rec'd. 11/16, I sent an e-mail to ********************, ****** and others informing them that their company had fallen to grade "F' with me and that I felt they were trying to wait until the warranty runs out. 11/16, **************** responded to my e-mail and informed that the countertop guy could come out on 11/21 between 2:00-2:30. I responded on the same day that the date/time would work for me. On today, 11/21, I was home all day. I waited for someone or a call if the visit couldn't be kept. Neither happened.Requesting help from the BBB to get this issue resolved.Thank you.

  

  Business response

  11/29/2022

  Dear ***************************, 

  We are sorry to hear your frustrations and have been working internally to resolve anything that is still left outstanding with the project at your property. We understand that our team and the countertop contractor have both been in contact to schedule an appointment. If there are any outstanding issues, please reach out to us directly at ********************************** Thank you. 

• Initial Complaint

  11/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  BluSky is the contracting company that my homeowners insurance is contracted with to repair water damage I had a few months ago. During the drywall phase of the project, the person working was changing clothes in my living room, and I walked in as he was pulling up his pants. I have a two-bed two bath condo--two rooms which have doors that close that were available for him to use. Initially I wasn't going to say anything because I assumed it was bad timing. On Saturday, the team was in my house until almost 8pm. I assumed they were finished since they were gone and their materials were gone, so I locked both doors and jumped in the shower. While I was in the shower, one of the workers let themselves into my apartment. Whatever was left could have waited until Monday. As a woman that lives alone, I do not take these incidents lightly and do not want these people back in my home, nor do I want someone else to be scared in their own home. Additionally, the floors needed repairing because of the improper cutting of my floor. The stain looks completely different, and now they have to redo their second mistake, extending it to my dining room. I would like the job to be finished and to be refunded. I should not have to pay this company for my privacy and home to be consistently disrespected as a single woman that lives alone.

  

  Business response

  11/29/2022

  ****************, 

  We have been working internally to uncover more information on this project at your property. Our Director of Operations in ******* and the Project Manager you have been working with have been trying to get a hold of you to discuss directly, but we understand that they have not been successful. 

  We have been informed that the *** asked if we can send the different subcontractor to finish the grout today and that there is someone there finishing the tiles. The only work left undone is to refinish wood floor in dining room/kitchen floor and to secure dishwasher. If you would like to discuss directly, please give our ******* team a call at ************.

  Customer response

  12/02/2022

   
  Complaint: 18442608
  
  I am rejecting this response because:

  I have attempted to contact ***** with no response. I have expressed the request for all communication to be in writing. Have not provided me with written copy of Blusky's written policy on key handling. Have not explained when it is acceptable to disrobe in a clients living room. Have not provided examples of when it is okay to enter clients home past working hours. Have not provided me with licensing information for the men working on my home. 
  
  Sincerely,
  
  ***************************

  

  Business response

  12/12/2022

  Our Vice President of Managed Repair Programs has been in direct contact with the customer, to come to a resolution.We are currently awaiting customer response. 

  Customer response

  12/14/2022

   
  Complaint: 18442608
  
  I am rejecting this response because:
  

  Although I have been in direct contact, I am waiting a response from them. I have responded informing them that the resolution they provided: "In order to try to make some amends for the situations noted above, we have reviewed through the original agreed estimate with your insurance carrier and the change order you had signed for the additional work you wanted performed.  Taking into consideration the floors that still need to be refinished, and other items you had listed, we would agree to reduce the amount owed as follows: . 
  
                  Original Estimate              $17,365.39
                  Change Order                    $8,807.58
                  Less Prior Payments       ($5,000.00)
                  Credit Allowance            ($10,171.66) I will send breakdown in follow up email.
                  Balance owed                    $11,001.31
  
  In exchange for the financial accommodation we propose above, we would ask that you sign a release and non-disparaging agreement, in addition to withdrawing current complaints and social media reviews." The cost breakdown includes charges for sanding, priming and staining my floors (see attached). Per the insurance estimate, my floors were never damaged and never needed to be refinished. The only reason Blusky initially sanded them was because their employee improperly cut my floors. This is a mistake on their end and should not be my financial responsibility. Please see attached screenshot of a text message that was sent to the project manager on 10.3.22 regarding a piece of damaged cabinetry that they failed to replace as well as mentioning the floors were improperly cut. I was initially told by the project manager that they would correct this issue. When the project manager realized the stain they used on my floor does not match, he stated the floors would be redone, at no cost to me since this was yet again another mistake on their end. 

  I have asked ***** to explain the price breakdown further and confirm that the flooring was never my initial responsibility, since it was an error made by their employee. I have not heard back. 

  
  Sincerely,
  
  *****************;

  

  Business response

  01/10/2023

  ****************,

   

  We understand you are in communication with our Vice President of Managed Repair Programs, and since this situation is with our legal department, all communication must be filtered through them. Thank you,

  Customer response

  01/19/2023

   
  Complaint: 18442608
  
  I am rejecting this response because:
  Team has yet to repair dishwasher and garbage disposal. Documenting here for BBB visibility. 
  Sincerely,
  
  ***************************

  

  Business response

  02/15/2023

  Good afternoon,
  
  
  All production items were resolved on 2/2/2023 by 1:00PM.
  Disposal
  Dishwasher
  Toe kick trim
  

  Customer response

  02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  At bluskys request, we were able to hold a meeting to address all of my concerns. We did discover that we were looking at two different estimates provided by the insurance carrier that added to confusion. Once we reviewed the updated estimate, we were able to get things resolved to my satisfaction 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May 2022, I contracted with BluSky to do restoration work from water damage. They took my deposit, yet I couldnt get a response for months after multiple emails and phone calls. A new manager they transferred me to was difficult from the beginning, he wouldnt follow through on things or respond to my calls or texts. When we were beginnning to start the job they just decided they would rescope the job and not do a couple of things we were contracted to do. In addition, without even checking with me they scheduled work to start while I was out of town. When I learned this I asked them to pause until I ensure they have communicated with my insurance for a direct payment, we align on scope and I am physically present to get started. It was a matter of waiting 1-2 days for me to get back home. They ingored me for the next few days then informed me they were cancelling my contract. This is after keeping my deposit for months, being unresponsive, then not comunicating properly and geting my permissio when to start, and going back on originally decided scope. They just walked out and then even accused me of asking for free work which is crazy, insulting and false. I would never ask for free work...I have never experienced something so unprofessional. This has really messed me up now as i had coordinated this with other work being done in home and spent months waiting for this to start.

  

  Business response

  10/11/2022

  After the initial inspection over a year and a ago, delays transpired as the customer lost the work authorization, did not respond to calls and updates, and asked for additional work to be completed outside of the initial insurance-approved scope.  Our team has over 20 official estimates written and given to her.  A period of 5 months was spent while the customer looked for a cabinet supplier and attempted to make a decision between multiple designs.  The customer asked if there would be any hidden costs once work commenced, and our team was honest and said its always a possibility with reconstruction that something else could be found that needs repair and provided several scenarios and options to handle this if it were to happen.  The customer then went back and forth on possibly having a handyman perform the additional work she wanted done which was outside of our scope.  We were contracted to handle the insurance-approved scope of work, nothing more. The customer was not happy about this.  Eventually due to more delays and disagreements, our team respectfully parted ways and have processed a refund check to the customer. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩