Business ProfileforCollege For Financial Planning

On July 21st I made the decision to enroll in a CFP course offered at College for Financial Planning. I am a career professional seeking to advance in my field. I was fully aware of their refund policy. A few weeks after enrolling in classes we faced a family hardship. During my child's pediatric appointment, we were informed of a condition that would require surgery for removal. My child was referred to *******************************. Upon learning of this information I contacted the College for a refund. Given my child's health concerns, I no longer would be able to commit myself to the program. I was told by the College to complete an Extenuating Circumstances application and follow the guidelines to request a refund. Based on the company's policies, I qualified for an extenuating circumstance exception. My child's surgery was discovered after I enrolled in classes and I have provided them with the required supporting documentation. Several days after submitting the application, it was denied. I contacted a manager at the College inquiring why it was denied. He informed me to resubmit the application for review, which I did. I received a follow-up decision once again denying my application for a refund. They are unwilling to explain their decision. I have a full understanding of their policy and their decision to deny my case is in full violation of their policy. The company has a policy in place that is not complied with and is meant to cheat students out of an opportunity for reimbursement. I have not accessed the program since finding out I will not be able to complete the course. The company is unwilling to hear my case and refund me, for which I clearly qualify based on their policy. The company is in blatant violation of its own policies and guidelines for a refund.