Complaintsfor20/20 Tax Resolution

• Initial Complaint

  08/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I keep getting calls from this company saying I have a lien against me for owed state taxes! I called the actually government revenue department who has all my tax documents and he told me I was being scammed which I already figured I was! This company is a fraud. The guy working told me he pulls peoples name from a public record and call them up asking if they want assistance! I feel bad for the elders who may fall for something like this!!! Do not pay this company anything !

  Customer response

  08/26/2022

  ************ is the phone number

  

  Business response

  09/08/2022

  20/20 Tax Resolution is a tax representation firm that has been helping taxpayers for 25 years. There was nothing more to our call than to offer our help to a taxpayer in potential need. Our help *** not be for everyone but our time, experience, expertise and resources have proven very valuable to many consumers.

  The consumer was called two times. Prior to being notified of this issue the consumer was placed on our do not contact list. We wish her all the best addressing the tax issue.

  Customer response

  09/12/2022

   
  Complaint: 17764969
  
  I am rejecting this response because:I was never placed on a do not call list to my knowledge. They cold called me by choice several times.This company called me saying I could have debt to the state and it was in the amount of 2.0 meaning it could be $2 or $2 million; so they said. That was a complete lie!They were legit trying to scare me. I handled my business myself which was only going to talk to someone from a real company in my state in person about the said lien. Actually after it was all settled not only did I NOT owe money to the state but they owed ME money! This company tried scaring me for nothing and will try to scam you for things you can do on your own. They call you and say they will fight for you to get this so called owed money fixed when in reality its a simple fix that doesnt need a company to charge you to do it. They are based out of ******** and they search peoples names online to see who they can call and scare into getting that random person to pay them to make a couple phone calls, that is ridiculous! And they will have access to confidential info, I do not want some stranger from ******** having my social security number, address, and payment info!! And to think this is their actual job is absurd!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was contacted in December 2020 by this firm offering to get a resolution for my tax debt. Payments started at this time in the amount of $1500 and continued monthly until February 2021. A contract was signed on 12/22/2020. In March 2021, this firm collected another $4000 to do an offer of compromise. In July 2021 my bank account was seized by the *** after I had faxed the letter of notification to this firm. I was then charged another $3500 to get my money back that was from a COVID 19 disaster loan.I have spoken to 20/20 and keep getting promised that they are working on it. I have not received a phone call or anything from 2020 since March 2022, other than calls from other people and companies that their firm keeps passing my information on to. It has been 19 months and nothing has been done. I would like to get a full refund of the $12,000 that I have paid to this firm so that I can pay the *** and be done with this.

  

  Business response

  08/19/2022

  It is important to first say that your case, like all of our clients, is incredibly important to our company. Your satisfaction is our goal and anything short of that is worthy of conversation. It is also important to understand the facts, circumstances and details of a case in order to have a constructive conversation about how to fix a tax issue. This is a nuance that the BBB has abandoned in its role as "mediator."
  
  
  In your statement to the BBB you mention that you have not heard from us since March. However, your tax team attempted to reach you many times to discuss a new Offer in Compromise after getting your tax levy released. In April, June and August (before getting this note from the BBB) efforts by phone and email did not get a response.  Your tax team explained that your newest Offer in Compromise was complete and ready to be submitted - pending new financial data - as soon as the company was able to establish compliance with timely employment tax deposits, paid in full.  
  
  
  Compliance has been a problem for your company and something we have tried to work through with you for quite some time. This issue is taken very seriously by the **** especially in the case of money being withheld from employees and not paid over to the government. It is the reason the first offer was returned. It is the reason the company got levied. And it is the reason that any future resolution plan is in jeopardy before it is even in place. Nonetheless, we are prepared to work in defense of your best interests.
  
  
  We are hopeful that we will hear back from you. Wishing you all the best.
  
  
  20/20 Tax Resolution
  
  

• Initial Complaint

  01/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep getting unsolicited phone calls from this business despite being in the National no-call directory. I have never sought to do business with them and I want these calls to stop.

  

  Business response

  02/01/2022

  20/20 works hard to reach only consumers in need of our service and honors every do not contact request.  Unfortunately, in this situation it appears as though we received incorrect data, which wasn't known to us because we never spoke with the consumer.  The name and number has been removed from our list.  We welcome a direct call, ************, or email to ****************************************** to address any consumer's question or concern.
  

• Initial Complaint

  10/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My ex husband owes tens of thousands off dollars in taxes from previous years. He and I both hired 2020 tax resolution separately. They told me they would file an innocent spouse claim so that I wouldn’t be responsible for the taxes. As I’m an independent contractor now, they told me to file an extension on my taxes so my refund wouldn’t be applied to my exes taxes. This started in 12/20. It’s now 10/21 and I find out that they never did this despite numerous emails informing me we are waiting for a response. I called the irs and they have no records of communication from this business. This is despite recent emails from the company stating they will get me information within 24 hours and send me files. None of this has happened and my taxes are due in a week. If I file, my refund will go directly to my ex husbands debt. They were paid $2700 to help me and nothing has been done. And now I’m at risk that my taxes will be late. I’ve done everything I can to try and resolve on my own.

  

  Business response

  10/21/2021

  We want to thank the consumer for bringing her concerns to our attention.  Our clients' satisfaction is a core tenet of our mission statement.  Every client of ours should have clear and concise communication about our objectives, the work done thus far and the work that remains to be done.  We also encourage all of our clients to ask for a manager if there is ever a concern.  We will work more closely with Ms. ******* to ensure she is satisfied with our representation moving forward.

  Customer response

  10/21/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩