Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Mighty Plumbing and Heating to schedule a simple Hot Water Heater flush and they cant figure out their own coupon process. They have so many coupons to try and get $69.00 from you without actually doing any work. I have simple straight forward requests and they were giving me the run around.

  Business Response

  Date: 02/14/2025

  Hello,

  Thank you for your feedback. We are very sorry to hear about this miscommunication and definitely would like to make things right. We would love to offer you a free water heater flush service! If you are interested, please call us at **************. Thank you and we look forward to serving you! 

  -Mighty Heating, Plumbing, Air, and Electric

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** And ***** ****

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background:Great first impression and detailed quote. Horrible execution. Just all around rude, unprofessional, sloppy workmanship, and poor communication. Gave them plenty of chances to make it right and was disappointed over and over. Scope:I had this vendor out add a return vent and add an exhaust vent for my microwave. I was upsold to put a boot on the return vent and move the water heater to bring it up to code. Adding the boot went smooth, but everything else went horribly wrong Complaint:My main complaint with them now is I they damaged my roof when putting up my return vent. They installed an exhaust vent terribly and it's inevitably going to leak. They verbally promised that they would pay for the repair. I emailed them the quote from my roofer and I have not heard anything from them.They also verbally promised me a furnace tune up and it wasn't done and my furnace went out and was charged 200+ for a cleaning. Context:TL;DR about a dozen trips to get the job done properly and a lot of poor attitude and workmaship from works The issues started with the hood vent. They drilled a hole through the kitchen into my bathroom ceiling. They gave me a credit, not a huge deal, but the problems start compounding here.They didnt reinstall the microwave properly, and they stripped the screws and left it unleveled. They fixed it but again, another hassle when Im spending top dollar.I later discovered the workers did a horrible job putting in the vent on the roof and I now have been completely ghosted by the company. I gave them a week plus to rectify before posting this. I now have to spend another 750+ dollars to have my roofer fix their calamity When they reinstalled the water heater, they did not attach the condensation line properly, so I had a nice puddle of water in my basement. They fixed it, but another hassle and trip out

  Business Response

  Date: 02/10/2025

  Hello,

   

  We have worked with ***** ********** on numerous occasions to ensure that his concerns are taken care of, which is evident by the numerous attempts to evaluate any work completed, repair any items he identified, and respond to and initiate contact. Though we are limited to five files to upload, we have uploaded invoices that have been signed by the customer that state that "********************************************, **********************, *********************** is not responsible for any Sheetrock repairs unless written in writing Mighty Plumbing, Heating, *********************** is not responsible for weatherproofing any roof penetrations 100% watertight as we are not a roofing company and advise customers to have a roofing company seal up penetration. Mighty Plumbing, Heating, **********************. will seal to the best of our ability". Per this statement that has been on each invoice, we have provided these repairs in addition to repairs to the work the customer mentioned that he was unhappy with over the course of our seven visits to his home. We have continued to comply with the customer's requests, as remaining customer-centric is of the utmost importance to us, however, due to the aforementioned statement on all invoices, we refused to provide funding for roofing repairs since the customer has continually been advised that this is not something we are responsible for. 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22874402
  
  I am rejecting this response because:

  I was advised on December 12th that I would be recieving compensation for the roofing damage and poor workmanship caused by Mighty Plumbing and Heating. On the phone I was told "send the invoice and we'll cut a check" and was confirmed via text in the attached screenshots.

  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 02/21/2025

  Hello, 

  We appreciate your response. Per the email that was forwarded to us on December 3 (attached), we were provided insight that the roofing repairs this customer paid for incurred a cost of $767.09. In alignment with this, we'd be happy to provide a check to this customer via mail in the aforementioned amount to ensure customer satisfaction. Thank you for your feedback and we will be in contact with regard to the receipt of the check. 

  -Mighty Plumbing, Heating, Air, and Electric

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a minisplit AC system from Mighty Plumbing and Heating. Installation was done in March. Quote included all applicable permits and included electrical and heating work. Work was left incomplete and Mighty Plumbing and Heating Technicians had to return twice, once to fix a substantial water leak resulting from their work, second to finish adding "hide" over the lines on the exterior of the building which was included in quote but not done. They completed all work by May. At which point the invoice noted that ********************** rebates would be obtained and sent to customer, Xcel rebate would be obtained and come directly from Xcel. After several months of following up Mighty stated that they were sorry but promised rebates were actually not eligible and they did not follow the process required. Continued to follow up with Mighty to get them to obtain promised rebates. Finally took matters into my own hands and applied directly for Xcel rebate which was denied stating that Mighty installed ineligible equipment. Follow up with the city found that they had not followed the required process at the city including pre-approval. Despite that the city agreed to consider the application after installation after numerous conversations with them. They also reached out to Mighty to get additional required information including about permits which they were never able to obtain. Eventually the rebate claim with the city was denied because they were unable to obtain information from Mighty to determine if the installation and equipment was eligible. Per the invoice Mighty clearly stated that these rebates would be provided back to me and I am seeking to obtain the total amount of those rebates back from the company ($600 with Xcel, $5500 with the city). Despite attempts to follow up for months Mighty has been largely unresponsive in helping to fix the problems they created by not following the process and equipment for these rebates.

  Business Response

  Date: 11/25/2023

   Hello,

  We never guaranteed rebates from Xcel or the ****************** for several reasons:

  1) We don't know if the funds are ever guaranteed or available upon completion of the job.

  2) Income is a qualifier when dealing with Xcel and most Federal Rebate Programs.

  3) We tell all clients that we can give you your invoice and receipts and you can apply for your own rebates (but again, never guaranteed.) You may also utilize a tax credit write-off, I have attached the guidelines for that in this response. We are in no way able to assist you with your taxes and the write off you may claim.

  4) We offered **** off on the installation itself to help for any rebates that you may not have qualified for. 

  You stated in your complaint "At which point the invoice noted that ********************** rebates would be obtained and sent to customer, Xcel rebate would be obtained and come directly from Xcel." I do not see this in any of our records NOR in the documents you submitted in this complaint. Please provide the exact estimate/invoice where this is stated.

  Thank you,

  Mighty Management 

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20859843
  
  I am rejecting this response because:

  From the initial visit and quote with installer ***** there was extensive coversation about Federal Rebate, ********************** Rebate and Xcel rebate programs. The installer clearly stated they could make no guarantees about the federal tax rebates and that I needed to consult a tax professional. However with regard to the ****** and Xcel programs it was clearly stated more than once that "we do this all the time" and that "we have a dedicated person in the office to address rebates" and that "you'll receive a check back after the installation is complete". There was no further discussion of any steps the homeowner would need to take, in fact it was made clear that Mighty addressed all of the rebate work after the installation.

  Please see attached invoice which clearly reflects the above sentiment, that I'll receive both Xcel and ********************** rebates back, one directly from Mighty and the other directly from Xcel. At the time of installation both of these programs have clear listed equipment guidelines and minimums on their website. Mighty at the time of contractor selection was on the list of ********************** approved installers which Xcel also referenced. The listed SEER values on the quote were within the listed requirements of this program and no additional information was provided to the consumer to suggest that the installation was ineligible for either program. In fact there were several conversations where it was made clear that this installation would be eligible for both rebate programs.

  In extensive conversations and time since the installation I have been informed that both of these programs also allow for a pre-approval of install quotes so as to allow the installer to guarantee the rebate. There was no communication from Mighty to suggest that the installer had not received pre-approval for the installation project. In fact given the language at the top of the invoice received after the work it was made clear that the equipment qualified and that Mighty just had to wait for the rebates to go through the process.

  Mighty's failure to do due diligence and install equipment fully compliant with both rebate programs while promising the consumer that the rebate was coming after installation is a bait and switch leaving the customer holding the bag for a large amount of money. Furthermore they failed to obtain permits that I've found out were required both by the rebate programs but also by the quote given, and the **** (Language to the effect of required permits will be obtained). Mighty is currently working to correct their lack of permitting, while failing to admit their mistakes in handling the rebates.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/18/2025

  We have been in consistent communication with both ******** ****** and his tenant, Quilt, throughout this process to ensure that all items have been taken care of, as customer service is our utmost priority. In fact, per the attached documentation, we confirmed with Quilt that the drywall work that was requested has been completed and provided this information to ******** via email on January 14th. In addition, we also assured Mr. ****** that we would be happy to provide reimbursement if the drywall repairs were provided by a contractor or company of his choosing if provided receipts in this same correspondance. However, despite this response, we received another inquiry on February 3rd regarding the drywall repair and rebate.
  
  Additionally, per the other attached screenshot, the rebate was applied for, and we are currently waiting for funds to be disbursed. Once provided, we will provide Mr. ****** with funding, per the agreement we reached with him. Outside of the aforementioned items, there are no remaining outstanding items to be taken care of to ensure customer satisfaction. 

• Initial Complaint

  Date:10/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to do an evaluation of an exterior perimeter drain after a flooding basement. They did so, but had difficulties. They then did an outside excavation to find exterior perimeter drain in order to camera drains for any issues. They did excavate, but never did find the exterior perimeter drain. They once again did a camera evaluation from the inside portion of the drain and said they were successful in scoping all areas. I was told that there was a damaged exterior drain where the problem of flooding was possibly being caused. They then offered two options for repair. A new exterior perimeter drain placement, or install a new interior drain system that would be half the cost of the external portion. I was told that the interior drain would be just as efficient and effective as installing a new exterior drain. They proceeded with the work in July, and on the evening of July 31st just hours after they had finished with the interior drain, my basement flooded yet once again. Many different crew members arrived to my home the next day and came to the conclusion that another interior floor system needed to be put in to combat the incoming water. I was assured time and time again that this would fix the issue, and whatever problem there may be on the outside with water coming in, these two systems would fix it. The finished most of the second portion in August. The evening of September 14th, another hard rainstorm came through and my basement has flooded yet once again. Since this time, my project has been handed off from manger to manager to manager with no resolution and no communication. In fact all communication from this company has ceased. So I currently am still with a situation of a flooding basement, and am out over $93,000.00.

  Business Response

  Date: 03/14/2024

  We have reached a settlement with this customer of ours. Attached is the agreement both parties signed and resolved this matter amicably.  

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get ahold of somebody at this company for over seven weeks and keep getting passed around, told there is no manager, given different names of people in charge every time I call, and most recently the company just wont answer there phone if I call from my number but will if I call from others. My complaint with this company if in regards to consumer fraud as they place a HIGH emphasis on their ****************************************************************************************************************************************************** their practices, are refusing to engage in a conversation and are givnig my the run around. This company is engaging in price gouging and charged us more than DOUBLE the cost of other plumbing companies for the same service and refused to provided a detailed invoice explaingin the charge. This company boats a 90 day price match guarantee if you find a plumber with a cheaper estimate. We presented them with TWO quotes for half the price they charged and they are stringing us along for 7 weeks now acting like they don't know who is in charge and who can make that call. Most recently I was told their owner would be contacting me and its been a week with no contact. This company is scamming us and we are requesting BBB's assistance getting ahold of an actual manager to seek resolution or at minimum some sort of response about our price match policy request.

  Business Response

  Date: 11/07/2023

  ***** and I agreed to average out her 2 other estimates for her price match. Her GreenSky financing was refunded $8,025. She said she would be happy to retract her complaints to the BBB, Attorney General and ****. Issue should be resolved at this time. Attachment of processed refund has been added to file. 

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26th, 2023, I had Mighty *********************************************** come to inspect a leak in our basement. The technician spent a day running a plumbing snake through various pipes from our basement (including by removing a toilet) and identified a block in one section of the pipe outside our house that needed to be changed. We spent $8,000 on that repair. Mighty Plumbing then said, the entire sewer would need to be replaced and gave us a quote of $23,700 (including the $8,000 we had spent). We went ahead and changed the entire sewer line with Mighty. When Mighty Plumbing was performing the work, we noticed a foul sewer odor coming back into the house. We pointed that out to the city inspector and to the Mighty tech in charge of the work. The Mighty tech said to give it a week and if the smell persisted they would come back and fix the issue at their cost. It has been 6 weeks and the smell is still quite bad and spreading through the house. When we called Mighty they have been sending different technicians each time and are quoting us extra charges for various diagnostics (e.g. $1,200 to run a smoke test, $400 to replace the wax seal in the toilet, and $400 to replace a vent). We have been telling Mighty that this issue should be covered under the warranty for the work performed to replace the sewer line as the issue happened when the initial job was performed.

  Business Response

  Date: 11/07/2023

  Upon arrival to the location for a "continued sewer smell" on 10/10/2023 ************** met with the homeowner who stated that the sewer gas smell they were experiencing has been drastically reduced since the last visit but seems to still be present. Technician explained to the homeowner that there may be additional cracks or breaks in the drain line. Technician completely filled and sealed the laundry standpipe in the pantry. Work today is covered under the existing warranty. Technician informed homeowner that if the problem persists, another smoke test will be performed under warranty. Any repairs necessary are not covered under the existing warranty and are subject to additional cost. Customer understands and will call back in if the sewer smell is not alleviated. We do have an appointment scheduled for 11/08/2023 to preform additional smoke test and see if there are any additional breaks in lines that either we installed or others that we didn't touch. Warranty status will be determined at that time.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had mighty plumbing come out on 7/25 because our air conditioning was not cooling. The technicians tried to sell us an entire new system - despite ours only being 15 years old. They identified an issue with the control panel and replaced that for $1,695.47. That didnt fix the issue and then they decided it was an issue with the wiring harness and it would be at least another $1,200 and 2-3 weeks for the part to come in so we decided to get a second opinion from a different company. The next day, we were surprised that now even the furnace wouldnt turn on. The new technician showed us that it was because the Mighty techs installed the control panel incorrectly. They also didnt remove the model plug from our existing control panel - despite the large orange sticker on the box of the new control panel luckily my partner asked that we keep the old part so we still had access to it. After installing the control panel correctly, the new tech ran diagnostics and confirmed that there was nothing wrong with the control panel at all and was a complete misdiagnosis and unnecessary to have been replaced. In less than 15 mins he identified a bad contacter on the ac unit (less than $100 part), quickly switched it out, and our AC worked perfectly fine again. He also mentioned in his ~10 year career that he has never seen a wiring harness just go bad so hes not sure how anyone would have arrived at that conclusion. I spoke to the office manager ****** on 7/27 about the issue and she assured me she would follow up and get back to me. Since then, I have called at least 3-4 times, left multiple voicemails and cannot get anyone to respond to me.

  Business Response

  Date: 09/02/2023

  On 7/25 Mighty Plumbing and Heating received a Thumbtack message saying Were shopping quotes to get the furnace control board replaced. We had a technician come out to do a diagnostics and he said the nest thermostat probably blew the fuse for the air conditioning. We need the control board replaced and the c wire hooked up to the furnace." It seems as though the customer had a technician out prior to ********************* arrival at the residence. ************** went to the residence on 7/25, same day service to provide our diagnosis of the problem with the air conditioner. ************** diagnosed and provided multiple estimates for replacing control board as well as replacing the furnace. Customer opted for replacement of the control board. Technician then completed replacement of the control board for the customer and collected the payment for services rendered. On 7/26 our office employee left a voicemail for customer to follow up on installation of the control board. Customer called back 7/27 stating that another company had come out and diagnosed the problem as not being a control board issue. The other company replaced the contactor and that solved the issue. It does seem that the initial diagnosis was incorrect and subsequently our diagnosis was also incorrect for the replacement of the control board. Customer did call back 8/1 and 8/3 to get in touch with office supervisor about a refund. Some time did pass and office supervisor left a voicemail for customer 8/16 stating that a change in management had caused the delay in response time to the customers complaint. Office supervisor then called again 8/17 and spoke to customer regarding the delayed response and apologizing for that as well as providing an option for a partial refund since work had already been completed. The work completed by Mighty was based on initial diagnosis and information received from the customer. ******** said she would discuss with her partner but did not think partial refund was enough despite having a new control board on the furnace. On 8/23 customer was refunded in full.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mighty Plumbing and Heating installed a new swamp cooler on my house in May of ***************** over $8K. Since installation, they have damaged my roof, created a leak that led to water pouring into my bedroom, the swamp cooler completely fell over as it was mounted improperly, and they damaged my swamp cooler by drilling an unnecessary hole into it. They did not want to fix anything except for remounting my swamp cooler until I threatened litigation. They said the roof was my fault and they didn't even tell me about the hole in my swamp cooler until my roofer let me know. They actually wanted to charge me $4-5K more for the damages that were a direct result of their negligence and improper installation. They also sent out an employee to fix my swamp cooler who has never worked on swamp coolers before. They are the worst company out there for swamp coolers and I believe they should not be allowed to install them as they do not know what they are doing in that realm. They have not supplied me with contracts or permits from the work even though I have asked them repeatedly to do so. They finally did patch everything up but I paid a lot of money for this unit for it to be a brand new "patch job". They also refused to paint my ceiling even though they are they ones who directly caused damage to it. They treated me with such disrespect and got to the point where they were no longer answering my calls. I have no confidence in this company and I would like compensation for the pain and hassle they put me through.

  Business Response

  Date: 09/02/2023

  On 5/17, Mighty Plumbing and Heating installed a new swamp cooler for customer at residence. On 6/8, original technician who sold the swamp cooler returned to residence to diagnose leaking swamp cooler after consistent rain during the beginning of the month. Upon arrival, the technician found swamp cooler drop completely rusted and leaking water into the bedroom. Another technician was scheduled for repair. On 6/22 an install team went to the residence to remove the new swamp cooler so proper corrections could be made to the roof. During this visit it was noticed that previously done roof work neglected to replace the portion underneath existing swamp cooler (attached pictures). Two roofers were called out to give estimates on replacement of that portion of the roof. Also during that visit, Mighty technicians tarped over the portion of the roof where leak occurred to prevent further damage. Roofers completed replacement of the damaged portion of the roof, and Mighty paid for that work to be done. New flashing and drop was installed to prevent future leaks. On 6/28 Mighty returned to reinstall the swamp cooler and perform a repair. No money was charged for this service.Electrical technicians also visited the residence to ensure no damage was done to any electrical components. On 6/29 a drywall worker was sent to repair damage done by the leak, and Mighty also covered those expenses for the ***************************** offered to provide painting of the drywall and customer declined.

  Customer Answer

  Date: 09/09/2023

  I did not decline to have my drywall painted. Might Plumbing and Heating did not offer me that service even though they should have because their negligence caused this entire problem in the first place. They never informed ME, the owner of the residence, that they would be covering all of the costs again due to their own negligence and kept threatening that I would be responsible to pay until I threatened to take them to court. They still have yet to provide me with the work grants they obtained to do this job and are covering up a HUGE negligence case by blaming me, the non professional who paid a LOT of money for an extremely sub par service.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a furnace: Description Quantity Your Price Your Total MS05 80% 2 Stage VariableFurnace & 16 Seer A/C -10 Years Parts & 10 Years Labor - Premier GradeEquipment - Digital Thermostat - Condensation ***************************** *** Shut off And *** Supply Line- Flue Re-Hook - New LineSet ******** Or Flush- New Condenser Pad Total $8,645.00 Charged from this company (Mighty) and installed on Saturday, June 26, 2021. It was in the summer so I utilized the air conditioner during that time. I noticed the cooling took a while to take effect. When winter approached it was the first time utilizing the heat and again it took a while to heat my home. I told them and they sent a technician who made some "adjustments". There was no change and informed them again. They sent out another technician. He made more "adjustments". I again began informing him that no change has occurred; specifically it take hours to heat my home (approximately 1 hour to go up one degree of heat). I said this furnace is too small for my home. He said give it some time try out the adjustment and let us know. I did contact them again, after the holiday made two more attempts to talk with someone and no reply back. I went to their site to send another message asking why they have not responded; further informing them I spent a tremendous amount of funds as being a senior, this was disappointing; and no call or reply to my message. This is a low quality furnace and I purchased with a lot of funds from my savings to buy. My other furnace heated within minutes with no problems. I was told that in order to install an air-conditioner a new furnace had to be done also because my furnace was old and no longer compatible. Additionally, I had a gas leak, and had to call XCEL energy; who identified at the site of where the install was connected to be where the leak was. He remedied the situation. I also informed Mighty with no response. Please help me with this. Thank you.

  Business Response

  Date: 02/23/2023

  We have previously responded to the same complaint. This is a different number, but same person 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a furnace: Description Quantity Your Price Your Total MS05 80% 2 Stage VariableFurnace & 16 Seer A/C -10 Years Parts & 10 Years Labor -Premier GradeEquipment - Digital Thermostat - Condensation **************************** *** Shut off And *** Supply Line- Flue Re-Hook - New LineSet ******** Or Flush- New Condenser Pad Total $8,645.00 Charged from this company (Mighty) and installed on Saturday, June 26, 2021. It was in the summer so I utilized the air conditioner during that time. I noticed the cooling took a while to take effect. When winter approached it was the first time utilizing the heat and again it took a while to heat my home. I told them and they sent a technician who made some "adjustments". There was no change and informed them again. They sent out another technician. He made more "adjustments". I again began informing him that no change has occurred; specifically it take hours to heat my home (approximately 1 hour to go up one degree of heat). I said this furnace is too small for my home. He said give it some time try out the adjustment and let us know. I did contact them again, after the holiday made two more attempts to talk with someone and no reply back. I went to their site to send another message asking why they have not responded; further informing them I spent a tremendous amount of funds as being a senior, this was disappointing; and no call or reply to my message. This is a low quality furnace and I purchased with a lot of funds from my savings to buy. My other furnace heated within minutes with no problems. I was told that in order to install an air-conditioner a new furnace had to be done also because my furnace was old and no longer compatible. Additionally, I had a gas leak, and had to call XCEL energy; who identified at the site of where the install was connected to be where the leak was. He remedied the situation. I also informed Mighty with no response. Please help me with this. Thank you.

  Business Response

  Date: 02/10/2023

  Im glad **** reached out.  Me and my office have been trying to reach her so we can schedule to replace the unit under our no lemon guarantee policy.  I have all confidence that this will solve her issues. As soon as she calls us we will get it on schedule asap.  Look forward to fixing the issue 

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Del ********