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Business Profile

Online Retailer

Grasshopper Labs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Information and Alerts

BBB Rating

F

Reasons for rating

  • Failure to respond to 6 complaint(s) filed against business

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Alert Details

This business has 1 alert.

Pattern of Complaints

BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around delivery issues, customer service issues, refund or exchange issues and guarantee or warranty issues. Regarding delivery issues, consumers allege that products ordered are not delivered within the timeframe initially given at checkout. Specifically, consumers state the shipping date is repeatedly pushed back by months at a time, and some consumers further allege the business fails to even notify them of these shipping changes. Consumers also allege they experience difficulty when attempting to contact the business to request a refund or check on the status of their order. Specifically, consumers state the business fails to return emails in a timely manner or sometimes at all. Additionally, consumers claim the business fails to provide refunds when cancelling their order due to the shipping date being pushed back. Lastly, consumers allege the business fails to honor the lifetime warranty their product comes with.


BBB notified the business of this pattern on August 28, 2018 and is awaiting response.


 

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