Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sunday products have gone bad. The response i got was that the product expired. There is no expiration that I know of, or on the packaging

  

  Business Response

  Date: 09/25/2024

  At Sunday,
  We pride ourselves on the best customer experience. We do everything we can to make the customer happy and their lawns green. Our man five star reviews speak for themselves. We have fully refunded the customer for the product that they requested a refund for. The product was several years old and stored in non optimal conditions, there was some sediment that was created in the product as result. The customer has been refunded in full. 

  We take all feedback (good and bad) and work to improve both our digital experience and our products experience. While we are at a high rate of customer satisfaction we always seek to improve. Every year make improvements to our customer service experience and overall product offerings. Ultimately our business is centered around making customers satisfied and happy, this is a pillar of our success.  Thank You!

  Team Sunday 
  --

  Customer Answer

  Date: 09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Sunday ********* regarding their refusal to issue a refund for products that did not meet the advertised expectations. I have attempted to resolve this matter directly with the company, but my concerns have not been adequately addressed.On the following dates, I purchased products from Sunday ********* with the expectation of achieving a healthier and greener lawn as advertised:Grass Powerhouse on 3/16/24 for $28.75 Heat Defense on 4/27/24 for $34.64 Mighty Green, Fall Fortify Plus Micronutrients, Grass Machine on 6/22/24 for $103.92 Despite applying these products according to the provided instructions and timing, I observed minimal improvement in my lawn. Given the total cost of $167.31 and the lack of substantial results, I requested a refund from Sunday *********, citing their "Sunday Guarantee," which claims to help customers achieve better results or provide alternative solutions.In response to my refund request, I received a reply from ********, a Customer Support Team Lead, stating that the company does not offer refunds for processed and shipped orders, as per their policy. However, the companys guarantee does not explicitly exclude refunds and promises to help customers achieve satisfactory results. Since I have already used all the products with unsatisfactory outcomes, the offered support from their Yard Advisors is not a viable solution for me.The refusal to honor a refund under these circumstances is unacceptable and does not align with the companys advertised guarantee. I am requesting the Better Business Bureau's assistance in resolving this issue and obtaining a full refund of $167.31.Attached are copies of my purchase receipts and the correspondence with Sunday *********.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

  

  Business Response

  Date: 08/12/2024

  Sunday is a subscription based lawn treatment that is based upon location, lawn size, and customer preferences/ needs. We ship products throughout the season when you need them, customer service is paramount at Sunday and our customer service agents go above and beyond for our customers. We do offer individual products, and lawn kits on our website and through major retailers nationwide. We have a 95+% customer satisfaction rating and thousands of 5 star ratings for our lawn product plans. 

  1. Sunday did provide a full refund to this customer.

  2. We did offer multiple times to have the person speak to one our Yard Advisors (for free) for a consultation to analyze their lawn and help prescribe a care plan to improve any issues they were having. This would include (water routine, grass type, photo analysis, product recommendations) The customer did not accept this offer.

  We seek to make every customer happy with their lawn and our products. Our Lawn Advisor team is unique to the business as we offer direct consultation to customers to help work through lawn issues and help prescribe treatment and care practices to improve results. While our products have premium ingredients that grow a healthy, lush lawn environmental conditions are very important to growing grass and also any plant type. This is why care practice is very important. 

   

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the Summer 2023 season, we purchased a Sunday Lawn program. These products did not work on our lawn despite following exact directions and contacting the company for support. Before every shipment, we were sent an email to confirm shipment, add any additional wanted products etc during the entire summer of 2023. We were not planning on purchasing a Lawn plan from Sunday for the summer 2024 season and had not heard from Sunday at all, so went on with our life. I received an email on Apr 3, 2024, 3:02PM reporting that my order had been shipping - but I did NOT place an order, was not sent an email to confirm an order was being created and drafted - i.e. ready to send soon - and was not given the possibility of canceling the order. I immediately contacted customer service who responded promptly, but with a form letter not answering my question about canceling the order and refunding the money that had been taken from my account. I responded to the email and received another form response from another customer service rep - not the same one. Again with an unsatisfactory answer. This went on a few times, and then Sunday just stopped responding.Additionally, I am an individual who has two masters degrees and works remotely on the computer all day with large health systems - and I had to ****** how to cancel the Sunday subscription myself as it is NOT clear on the website, and is not intuitive. Additionally, I had to go through more than 6 steps to confirm again and again I wanted to cancel. These are predatory practices of Sunday's to get the most money out of customers. They display poor customer service, poor business practices and I am incredibly disappointed thus far. I demand a refund of the ****** that was taken from my account for a purchase I did not approve and want ALL my information removed from the Sunday Website. There is no way, even with canceling my account, to remove my credit card, or address. This is concerning and inappropriate.

  

  Business Response

  Date: 05/28/2024

  Sunday offers a subscription-based lawn treatment service tailored to your location, lawn size, and personal preferences. We ship products throughout the season as needed, ensuring your lawn gets the care it requires. At Sunday, customer service is our top priority. Our dedicated agents go above and beyond to ensure customer satisfaction, which is reflected in our 95%+ customer satisfaction rating and predominantly 5-star reviews for our lawn product plans.
  We provided a full refund to this customer and sent two reminder emails before the growing season began: one 30 days before shipment and another 3 days before shipment. These emails inform customers about the upcoming charge and give them the opportunity to modify or cancel their plans before the product is shipped. Due to the sensitive nature of shipping liquid products, we generally do not offer refunds once a shipment is sent. However, in this case, we made an exception to ensure the customer's satisfaction. At **********************, we strive to make every customer happy with our products and services.

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Sunday did not send me reminder emails 30 days and then 3 days before shipment as they claim in this response - I checked spam, inbox, trash etc -  as I originally said in my complaint, I was never contacted about the order/shipment.  But, the refund was satisfactory and what I had asked for.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund in the amount of $310.58 that was charged to my credit card (ending in *****) without my permission on 3/29/2023.Sunday utilizes multiple predatory consumer practices, including:1. Providing incomplete emails under the guise of proper notice regarding yearly renewal charges.2. Hiding confirmation of auto-renewing subscription services at the bottom of emails.3. Shipping items immediately after minimal notice has been provided of an unauthorized subscription renewal, then arbitrarily stating they are "unable to accept returns" when requesting a cancellation.4. The login process on their website is intentionally designed to be complicated and cumbersome, in order to create additional barriers to accessing account info and cancelling subscriptions.I am requesting a full refund, and that all of my personal and payment information is removed from their systems immediately

  

  Business Response

  Date: 04/27/2023

  At Sunday we work hard to make lawncare easy for our customers. We ship lawncare product customized to your lawn and region exactly when you need them. When people sign up for lawn plan subscription with Sunday the current season and renewal season prices are clearly shown before the customer purchases the plan. We notify all customers of upcoming annual billing (if on the annual billing plan) and plan renewal status several days before shipping any product. We do our best to accommodate all customers requests. In this case the customer cancelled the plan after the first season box had shipped. Because of the difficulty of shipping liquid products, we are unable to take returns. It is our policy to notify the customer before shipment and season renewal with adequate time to cancel the plan. If the customer does cancel a refund is provided for all remaining unshipped items. We did provide a refund for the remainder of his season plan as well as deleted his account and information per their request. 

   

  Sincerely,

  Sunday Support Team