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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I've called several times to cancel policy. No one can assist me and no one is returning voice mail messages. I want to cancel my policy. Policy#VAFL28883000Business response
08/10/2022
The policy has been cancelled and full refund will be sent to the insured within 30 days. The insured never called our office, she only called her agent.
Thank you,
Customer response
08/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** DriverInitial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The refuse to cancel my flood insurance. The say It's my new agents job to cancel my insurance. My new agent says it's the old agent's duty. Since I tried to cancel it they have billed my bank & have been paid another years insurance. ********************************* policy # CALF ********.lBusiness response
07/19/2022
Hello,
This policy was cancelled on 7-19-2022. Private Flood follows the same guidelines as the **** regarding mid-term cancellations. Per the policy jacket mid-term cancellations are not allowed without a valid reason. Attached is the pages from the policy jacket regarding cancellations.
Superior Flood made an exception and cancelled the policy the date 4-16-2022, the effective date of the other flood policy.
Thank you,
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Contact Information
4450 Arapahoe Ave Ste 100
Boulder, CO 80303-9102
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.